We have taken these tours in most cities visited and have found them a great way to get an overview of a new city. We considered this one poor value overall with too few stops and gaps between tours too lengthy. The city tour was much better than the St Kilda one. Other annoying things - location of stops did not always match what was indicated on maps; cleanliness of buses left a lot to be desired. Overall we would NOT recommend - particularly given other transport and info options available.

This was spectacular. I highly recommend this lovely tour to all who wish to see the city and its amazing attractions. I would purchase the package to see several attractions at a discounted rate and then the 48 hour double decker bus. It's a great way to see the city and learn all you can.

If you want the guides and driver to shout at you, not stop at the stops shown and hit in the face with tree branches on the way, this is the tour! :) The seats upstairs are slippery and narrow. When you sit on a bench together other has to sit with half an ass hanging from the seat or the other one bend to the right the whole trip. The seat belts don’t work on half of the seats. One man slipped of the seat almost to the floor middle of a curve. They drive fast and the tree branches hit the car. If you sit on a left side you will be hit on the face with the branches! And hard! Some branches are as thick as you thumb. You cannot listen the introduction to the city with headphones. It plays on speakers and because of the noises of the traffic and wind you cannot hear half part of what they are saying. Our Sunday tour one family wanted to go out on stop number 14 but bus just stopped for a few seconds so that you didn’t notice it. They had to come back to the seats while bus moving. At the next stop the driver came to shout at the people “if you want a safe tour you have to be seated while the bus is moving” and claimed he had stopped on the stop but no one wanted out. You don’t get info on changing the bus either. Got off on stop 1 to change to the other bus going st.kilda tour. Just when I was going out I realized the sign on the bus had changed and this bus would continue the other tour. Tried to ask about this in the bus door with the bus company lady who came to the bus from the stop and she just yelled “get away from here there are people trying to get on the bus!”. Not worth the money with this service.

Old buses. One hour interval between each bus (bad for hop on hop off). Slow services (too many time on stops).

Terrible service. Waited for over two hours (in the heat) for a bus and then couldn't get on because the bus was full. This is a very long time considering the bus is supposed to come every 40 minutes! Requested a refund and was advised that the buses did arrive on time. Absolute rubbish! The absolute worst hop on hop off bus we have ever been on. It's a great way to see cities but not Melbourne.

We have done this tour in other countries and cities of Australia and have loved them all, but not the Melbourne bus. I think in the busy periods more buses need to operate. We got to stop 1 and had to wait for the next bus because they didn’t have time for processing our tickets. We then got a bus 40 mins later and got of at stop 5 at harbour town. We spent over an hour at this stop and went to catch the next bus. When it came there was no room for anyone to get on, so it was either wait another 40 mins or get the free tram and do our own tour. This is a pretty bad way to get around unless you get on the bus and don’t get off at all. We live in Melbourne so it wasn’t a huge disaster, but for international tourists it would be . I’d suggest to tourists to take the free tram around Melbourne. I’m very disappointed with this tour and suggest to do some homework before booking this tour.

Tour and commentary was good. Got off at Lygon Street for lunch. Went back to stop five mins before the next due pick up, an hour later we are still waiting. Honestly don’t bother if you’re in a hurry. And another gripe, when I purchase two tickets on line, I noticed $50, I thought that’s not bad for two, we will do that. Not noticing they charge you in USD!!!! What the hell for, this is Australia.

Ok tour but not amazing , not much to see on this tour and I didn’t like the audio clips , it was on loud speaker and not on headphones , I thought this wasn’t as good xx

This was a very. bad experience as we purchased a hop on hop off bus and Yarra river cruise ticket, the bus ticket did what it is supposed to do but the river cruise connection did not work as all the vessels were all booked for private parties which obviously must have been arranged along time before but we still were sold a ticket we could not use. The booking office cabin in The boat boarding area was closed obviously as they had no bookings to sell so information was virtually impossible to source except from the hop on hop off bus driver. We have sent a message to aviator company but still no response so will be progressing our complaint via our card company to stop payment as this was a miss sold product and we will also seek some compensation, my recommendation never use this company

City Sightseeing should be ashamed to have its name associated with this service in Melbourne. It’s badly organized, crowded. Staff is rude. It can be even worse if there’s cruise ships in town - in this case, forget about getting a seat. Narration is bad. On top of that, traffic in Melbourne is horrible, so be prepared to sit hours in traffic. Honestly, forget about taking it. Waste of money.

The Melbourne City Sightseeing your is a convenient way to explore all of the major landmarks of the city, while receiving additional audio information about each landmark! And inexpensive and relaxing way to spend a day :)

Both tours (city tour and St. Kilda your) were amazing. The one I had yesterday was the city one. The driver, Karen, was soooo nice, helpful and understanding! I guess all the drivers are nice, but she was exceptionally kind to us. Thanks, Karen!

We generally like to take the site seeing tours as you can cover a lot of ground. This tour was taped, not on headphones and monotonous. It was very hot and I couldn't wait to get off the bus. I don't feel that I got my money's worth.

we bought 3 tickets from Groupon but was told that email confirmation is not accepted for boarding. Staffs were unhelpful and unaccommodating, we have to queue in the rain while the conductor took his own time to board the passengers. Both bus driver and conductor were not very keen to help us with the ticket issue, but told us that Groupon has nothing to do with them, we have to sort out the money that we have paid and arrange the tickets separately. Both the driver and conductor were rude and unfriendly. Fellow traveler please avoid at all cost !

Raining and waited outside the acmi. Bus arrived around 11am but the staff was selling tickets near the bus door blocking the door while other tourist were drenched as the rain got bigger. The staff was rude, bullying and not accommodating.