Booked 3 scuba dives to the Great Barrier Reef with Quicksilver. Only AFTER boarding and leaving shore, we were given medical forms to fill out. I listed two common medications for conditions which have no impact on my physical fitness, and was flagged and told I was unable to participate without a very specific set of medical paperwork. The crew did everything they could to accommodate. Apparently this is a recurring issue. While onboard I was able to get my doctor to email a note, which they were able to use to get approval in time for me to participate in the the last dive of the day. I am deeply appreciative of the efforts the crew went through to make this possible, because they were not obligated to. Upon return I tried to share some productive feedback with management, that the medical documentation requirements weren’t unreasonable, but should be clearly communicated in the booking flow or email confirmation so that future customers don’t have the same frustrating experience, and the crew isn’t repeatedly put in the position of having to deal with frustrated customers. The response was essentially “not our problem, it’s on the website (*we booked through a third party website), it’s the law (*their own website states that for certified divers it is NOT required by law), get out of my hair”. Would love to see a more constructive approach to this ongoing issue and update this review in response. Until then, I strongly recommend booking your dive elsewhere.

Absolutely brilliant day! Plenty of space on the boat and pontoon. Quite choppy conditions and the crew could not have been nicer or more helpful. Snorkelling was excellent and thoroughly enjoyed the semi-submersible boat. The talk by the marine biologist on the way out was fantastic. Our son is Type 1 diabetic and we coukd not have felt more looked after and safe by every crew member we spoke to. Lifeguards were amazing, crew members put food aside for him to have when it was convenient around exercise and levels rather than a timed slot to eat and care given to him when ge wasn't feeling well. This is the third reef trip I have been on but the first time I have been with Quicksilver and if I ever have a fourth trip it will be with them - no hesitation. This crew go the extra mile- they even rescued my husbands hat when it blew off (even though he had been warned to hold onto it!) as it was a very sentimental one! Can't thank them enough.

This is a well run operation- the facilities and reef experience were great! This is a good way to experience the outer barrier reef if you are not an experienced diver.

Overpriced for what the trip offers. Too crowded. Food was not great... very limited choice. And stale cheese on offer for afternoon tea. Morning tea was just a few biscuits. And drinks are expensive. My advise... find a different trip We did a catamaran trip from Airlie Beach around the Whitsundays to Whitehaven beach... food was much better, only 60 people on board. Free soft drinks and alcohol if you wanted... nice breakfast on way out and cakes on way back. Beautiful beaches and snorkelling Much better value. Don't waste your hard earned cash on the quicksilver trip 🙄

Honestly, unless you scuba diving with them, don't bother going. Snorkelling is more of a side business for quick silver rather than you being treated the same as if you were a diver. I'm not saying the staff don't have passion for the marine side of things, it just wasn't portrayed across to us like other companies we went with and more as its all about money and getting the job done quick. Lack of communication/info, which was bad. We were shown how to put a life jacket on and man over board procedure, but at no point were we actually told what to do in case of emergency on the ship, etc. What to listen out for or where the meeting points are if there was one. I wear glasses and needed prescription snorkeling goggles (which were advertised that they do) although I had to find somebody to get me these as as I was just given normal ones and not asked even though I was wearing glasses. We had this trip booked & paided for 5 days before, we booked an introductory scuba dive each. There was no wavier sent to us to fill in before the trip, unlike other trips, but they had my contact number and email. Only once we had boarded and filled in a waiver 10 minutes before departing was I told I was unable to dive because of a medical condition as I had no medical note. Which i totally understand they have to be strict with, 100% agree but it could be better managed as if I was told this in advance, I could have been able to see a doctor and try and get one, but as we only did the wavier on the day, this was not at all possible. Disappointing to say the least. I suggest they send basic waviers out beforehand where able and a more informative one on the day. However, give credit to them. They were able to sort us out with refunding our fee paid for the dives. We only went with this company for the dive. If we had known this was not possible beforehand, we'd like to have booked with a different company from the start. A positive was that the spread of food provided was lovely!

Amazing, everything went smoothly. Food was great and snorkeling was a lot easier than I imagined. I'd only been snorkeling once before some 20+ years ago. Wearing a 'stinger' suit was compulsory, but a lot safer to do so. Reef just looks like a patch of seaweed, and they do warn you that the travelogues showing incredibly bright coral colours are filmed at night, and under lights. Expect most of the things you see to have a blue tinge, but still incredibly worth doing.

Amazing experience diving with them. Gordon out instructor is the best We saw sharks reefs, turtles and stingrays

We did a day trip from the Cairns Marina to Green Island with Great Adventures (who are owned by Quicksilver). We had to change our accomodation at short notice from Cairns to Trinity Beach. The tour had been booked from Cairns but Colin Thompson (a silver coach driver from Quicksilver) offered to pick us up and bring us into town, and then changed his schedule for our return trip so that we could make it to a planned dinner date the same evening. Colin made the inconvenience of changing locations so much easier for us. He is very kind and understanding. We recommend Great Adventures Green Island Day Trip., the water was smooth and clear and the staff so helpful. A beautiful day out.

We travelled as a couple with my 82 year old mother. From start to finish this was an excellent experience and highly recommended. There was one crewman who was exceptionally good, so caring and made this an experience to remember for my mum as he wanted her to be able to enjoy a reef experience too. We went in the semi submersible (highly recommended and no extra charge), we even saw turtles, we then went in the water and mum was given care, attention and tips so that she could use a mask and snorkel and see the barrier reef from using a safety cord to hang on to and then later a viewing seat. Initially nervous at being well outside her comfort zone she then built up courage to swim out, rewarded with beautiful fish and coral around her. Lunch was lovely and plentiful, all crew helpful and friendly including bus drivers, kitchen staff and those collecting our lycra suits.

Incredible, schooling fish, reef corals, clear water. The food was plentiful, varied and good. The staff friendly and helpful. Would do it all again. Thank you.

Staff are fantastic. So glad we did this. My daughter enjoyed it as much as I did. Definitely doing this again and add a few extras on the trip. Lunch was alright not a huge salad fan or cold meat but can’t complain. Overall this was a highlight of our trip to port Douglas. It’s a must on your to do list

My wife and I were excited to travel interstate to Port Douglas to snorkel etc on the GB Reef. We booked many months prior but having arrived in Port Douglas I had to cancel, first my wife's ticket, and then mine as we had contracted covid. The staff were amazingly understanding and empathetic, which we appreciated. We will visit again to complete the outer reef experience.

A very enjoyable experience with Gordon our dive master while scuba at the GBR! He ensured we were briefed and emphasized safety. He was very knowledgeable about the local species of animals and coral/sponges/etc.

Fabulous day!! Crew were extremely nice especially Gordon 🦈. Great Barrier Reef was amazing and lunch also very good. 💯 recommended

We booked and payed in full 15 people at least 6 weeks in advance on this trip as we had previously done this trip many years ago and it was fabulous. 6 days before our planned trip we were all Canceled by email saying that boat was now not going as planned . No explanation. We were very annoyed. Got refunds ( took 5 days !) and went elsewhere. Customer service 0 - stay away