Showed up early. Waited over an hour. Staff came out and told me that they couldn't take me because they don't drive just one customer. Then attempted to upset me to a private tour for more money. Driver never showed up. I asked for a refund and was refused. What kind of scam is this place ?

Took round-trip bus from Civitavecchia to Rome. The bus to Rome left late, and, much worse, the return bus left Rome several minutes before the scheduled meeting time. Avoid!

Booked a bus from Civitavecchia to the Roma Termini (train station) after a cruise. DO NOT BOOK WITH THEM. Initially the guide on the bus said they were not going to the train station. I called the company and got that sorted out. When they got us to the train station, they dropped us off 4 blocks away. Do yourself a favour and just take the train from Civitavecchia to Rome. There is a bus for 6 Euros from the Port to the train station and then easy to book the train to Rome. We did this on the way to Civitavecchia, but thought the Civitatours was a good option for the way back. BUT IT WAS NOT. Also took 2 hours to get there.

Very bad experience with wasting time for waiting. More than an hour waiting for no one explaining. Just saying wait. Don’t be fooled with this company if you want to save your time for traveling. The staff doesn’t inform tourists for the information about waiting time and waiting place. 非常糟的經驗多，工作人員也不告知等待地點等待時間，浪費時間在排隊，如果不想浪費你的旅遊時間，這家絕對不推薦，不然你就賺到生氣的旅行

Good way to see the city but I think we were conned into paying an extra 5 euros each to be dropped off at the coliseum which turned out to be before the Vatican stop! I suspect the driver and rep shared it. Bus was a mini bus so very cramped for 6ft+ family. However a fraction of the cost of cruise tours.

It might be cheaper than a transfer by the cruise ship company... BUT... you need to get with the free port shuttle to the cruise bus terminal at Largo Della Pace. The bus leaves outside the terminal, so you must carry all your baggage to get out. That day it was ok: we were lightly packed, and it was dry and warm. The meeting point was on an uneven lawn without seats and shadows. I guess how comfortable the situation would be if it rained outside. At 09:00 hrs, they escorted us to their bus. Here we waited for more walk-ins without reservation but also waited longer than 09:30 hrs. For someone with a tight flight, it would not be funny to wait for someone who is not punctual or for potential further walk-ins to fill up the bus. Lucky for the guests going to Rome: they had a separate bus and were not filled up on our bus. The bus itself was modern, clean, and comfortable. Air-conditioning worked. They only stop at Terminal 3 - so guests leaving from Terminal 1 need to walk a while. So check if it is worth paying slightly more and go directly from the ship to the appropriate terminal without walking from Terminal 3 to Terminal 1. Sometimes it is worth paying slightly more for a private transfer, especially if you are a party of 3/4 or more.

Provide the service we paid for. They cancelled the bus on our return to Rome after the cruise leaving us stuck to find other transportation. No assistance offered to help us. Should not advertise service that you cancel because you did not fill the bus, get a smaller bus. Their were 5 in our party alone.

Bus in Laverno did not turn up, I was stuck in the requested meeting place with no transport to Florence. I negotiated a taxi shared by 6 people for 315 Euros. My ticket with Civitatours cost me 70 Euros. I am out of pocket by 105 euros. One rep at the meeting point was selling seats on the Livorno site seeing bus, she said sorry your bus is cancelled, no email or organised transport for me. She telephoned the office a picture of my ticket was taken and she said I will get a refund. What a poor company, will never use them again. On arriving home I emailed Civitatours several time they did refund my 70Euros but not the additional euros spent on alternative transport or any compensation for the problems caused by Civitatours. I would not recommend this company, leave you high and dry.

No air conditioning. The van was packed with luggage at our feet. Do not use Civitatours. Horrible. ,,,,

This was a very easy economical way to get to the airport. The coach bus was comfortable. Would definitely use again.

The tour guide, a woman from the Dominican Republic, was very good. But the woman who sold us the tickets said we would wait 15 minutes but 45 minutes later we were still sitting there. The deception and the long wait annoyed me greatly and also annoyed many of the other passengers.

We were very pleased with the clarity of instructions, organization, management of the group and efficiency of the staff to handle the size of the group. This made our tour in Rome so awesome! We had the best time!

Everything worked to plan. Patricia our guide was excellent in both Spanish and English. Great value!

We departed from the cruise port and the staff held a sign for €10 to Rome, however this was completely fake as the actual cost when talking to the staff they stated it was the wrong price and it was €22. After boarding the bus, the guide Mary announced the price as €25 with a stop at 4 different landmarks. At the Vatican stop, she rushed off the bus with all 30+ tourists and it was hectic, cross crossing through the manic crowds in 38C heat. My sister and I are runners so we were able to keep up although it was silly given that this was supposed to be a vacation! My elderly parents felt overwhelmed and had to stop halfway. Mary’s pace was ridiculous and completely ignorant to travelers needs. She did the same at the stop for Piazza Navona. She also promoted lunch at La Scaletta degli Artisti for €16- don’t take this option!! Food was average and service was lousy! If you want a very speedy and superficial overview of Rome then choose this tour company. The only upside to this tour were other friendly tourists on the bus.

The Rome Panoramic Tour was arranged through Vacations to Go as an excursion from the port of Civitavecchia. Considering the volume of tourists in Rome at this time of year, the tour group was too large for conditions. The tour had more than 40 people in it; it should have been half that quantity. The tour leader was Italian and seemed very knowledgeable. However her ability to speak in English was very poor; she was very difficult to understand. No audio headset devices were used on the tour, making understanding of the tour guide even more difficult. She moved very quickly through the crowds of tourists; at times it was difficult to keep up with her, much less hear what she was saying. I do not recommend this tour, particularly during the height of summer tourist season.