My wife booked the trip, from the port where our cruise ship docked to Rome and back (or not). Tour bus dropped us in Rome, but didnt arrive to pick us up to go back to the port. I paid 180 for a Taxi so we didnt miss the ship and this company didnt care at all and wouldn't refund anything. Avoid at all cost

The tour should not be call TOUR BY BUS when you have to do a lot of walking. First we got off bus at Vatican outside the wall and speed walked following a teddy bear on a telescopic stick, around the compound to St Peters Square. Back on the bus to Colosseum where we got off and were instructed that we would be walking to our eventual pick up point at the river, at 3:30 pm. Colosseum to Trevi Fountain is according to Google maps one point six kilometers, the Fountain to the river is at least equal to that. We had been given a map with circle destinations and were instructed by the quide to call him (Andrea) if we run into trouble. Even where he would be from 2:15 to 3:15 having lunch. A number of people must have had trouble because they didn't make it back to our return bus. It is not a tour for seniors especially when you walk slowly.

Showed up early. Waited over an hour. Staff came out and told me that they couldn't take me because they don't drive just one customer. Then attempted to upset me to a private tour for more money. Driver never showed up. I asked for a refund and was refused. What kind of scam is this place ?

This tour is not what is advertised. There are only 2 stops, the Vatican and the Colleseum, and a pickup on the other side of the city. The other people on the tour who opted for the $15.00 per person upgrade to a guided tour said it was impossible to keep up if you wanted to take photos. The walking time between sites was difficult due to construction and paths closed. Not what we were expecting or what we paid for.

This felt like a classic bait and switch. We chose the panoramic tour so we could explore on our own and meet back at the bus. They pushed for $15 Euro upgrade for the headset tour which we opted out of. However the only way to get any info about when and where to meet was to follow the entire tour (basically a 5 mile urban road march) with a few minutes at the end to explore. By then we were so fed up we didn’t care to explore. From 9:40 until 3:30 there was one sanctioned bathroom break (and the one on the bus was “out or order”.

My wife, Jenna, and I recently spent a day in Rome on a Civitatours tour with Daniel as our guide, and it was an unforgettable experience. From start to finish, Daniel’s exceptional hospitality and expertise made our day truly special. Daniel is incredibly knowledgeable and speaks multiple languages fluently, including Spanish, English, and Italian. He seamlessly switched between them, ensuring everyone in our small group of 8 to 10 felt included and understood. We visited the Colosseum, Trevi Fountain, Pantheon, and Vatican. Daniel provided fascinating tidbits and fun facts about each location, enhancing our understanding and appreciation of these historic sites. Daniel’s commitment to our enjoyment and comfort was evident throughout the tour. He kept our group together effortlessly, ensuring no one missed out on any details. He also arranged a fantastic, authentic Italian lunch at a very reasonable price. Since it was our honeymoon, Daniel went above and beyond by surprising us with an “I love Rome” magnet, a gesture that meant a lot to us. He always had a smile and made sure we were comfortable and engaged. The tour bus, driven by the friendly Paulo, was very comfortable and air-conditioned. Paulo ensured a smooth and pleasant ride, adding to the overall experience. For anyone looking to explore Rome in a 5-6 hour tour, I highly recommend Civitatours. Daniel’s dedication to his clients, combined with his extensive knowledge and personal touches, made our tour an exceptional experience. Thank you, Daniel, for a memorable day in Rome!

Took round-trip bus from Civitavecchia to Rome. The bus to Rome left late, and, much worse, the return bus left Rome several minutes before the scheduled meeting time. Avoid!

Booked a bus from Civitavecchia to the Roma Termini (train station) after a cruise. DO NOT BOOK WITH THEM. Initially the guide on the bus said they were not going to the train station. I called the company and got that sorted out. When they got us to the train station, they dropped us off 4 blocks away. Do yourself a favour and just take the train from Civitavecchia to Rome. There is a bus for 6 Euros from the Port to the train station and then easy to book the train to Rome. We did this on the way to Civitavecchia, but thought the Civitatours was a good option for the way back. BUT IT WAS NOT. Also took 2 hours to get there.

Very bad experience with wasting time for waiting. More than an hour waiting for no one explaining. Just saying wait. Don’t be fooled with this company if you want to save your time for traveling. The staff doesn’t inform tourists for the information about waiting time and waiting place. 非常糟的經驗多，工作人員也不告知等待地點等待時間，浪費時間在排隊，如果不想浪費你的旅遊時間，這家絕對不推薦，不然你就賺到生氣的旅行

Let me start out to say I travel a lot, over 70 countries. Our tour started out as a cluster being so disorganized, so many different groups all together no one really knowing where to stand. Cruise ship buses continued coming dropping hoards of people all mingling into the mess. Tour was supposed to leave at 9:30. We were asked to be there 30 minutes early which we were, checking in at 8:45. At 9:25 there were still no indication that the tour bus was being filled so I asked the young lady who was checking us in about our group number four she said we were fine just go back and stand with the group of people, 10 o’clock came still no bus I again asked where was the bus she replied she didn’t know at 10:25 I asked where the bus was she told me the bus was stuck in traffic. At this time we were thinking we should have taken the train and deliberating canceling all together. At 10:40 they finally called group 4 everyone rushed to the bus. We ended up having to sit in the back. When the bus pulled out we could hardly hear the guide who happened to be the same girl we checked in with. Someone sitting a few seats up asked would the tour extend the hour and a half we were late leaving and the guide replied no because everyone wasn’t on the same schedule and the bus driver was working on his day off! Then she replied that we would miss some of the scheduled activities but don’t worry we could see them on our next trip to Italy. 😳 The guide making her way to the back of the bus checking peoples names when she got to us she said “sorry about the delay we had to wait for a bus from a delayed cruise ship” I replied I’m disappointed because a lot of us being where and when we were told to be are missing what we purchased and expected. The guides response was “well if the roles were reversed you would expect the same” I said absolutely not. We didn’t arrive into the city until 12:15 … The most important part of the tour missed was seeing the inside of Vatican. The day was pushing thru crowds trying to keep everyone together following a little black umbrella and finally at 3:20 we were told we could have until 3:50 for lunch, thank goodness I brought snacks because my husband is a diabetic, no where in the area she brought us could you get food in 30 minutes everything being a sit down restaurant you would be lucky to even get sat down nevermind order and get food. I personally will never book another tour thru this group and have talked to several friends who are coming on this cruise we have booked about our less than pleasant experience. A complete dud in my book.

To start, we understand that there is a lot to see in Rome - so this tour is a good way to scratch the surface. It was advertised that we would have the opportunity to go into St Peters Basilica - but we were told by our guide that they never do St Peters Basilica. The headsets are an extra 4 euro charge per person - which are ultimately essential to being able to get any information throughout the tour. This is something that should be factored into the price. Our tour was bilingual - half English and half Spanish. The guide kept having to switch between languages. It made it very difficult to understand the locations we were at and what she was saying. We should’ve been split I to two groups or with two guides.

Avoid this company, their reps will hassle you for your custom with false promises. Yes you will be taken to the Vatican where you will spend an extremely long time, then rushed to the other promised sites with no real chance of appreciation or photography then another long stay at the end of the tour waiting for the bus back to Civitavetcchia Our guide just went at his pace with no concern for the elderly and those less able despite many requests to slow down A much shorter stay at the Vatican at the begining of the tour and a much shorter stay at the the Trevi Fountain at the end would have made the walk in between much more leisurely and interesting, we were told the walking distance was 2km we did 17,500steps and it wasn't just us who were lost from the guide , there was a group of 24 others .. from the same party who had also been parted from the guide. Both the guide and the tour company CIVITATOURS blamed the customers for this , even when besieged with angry passengers they would not accept responsibility. It may be more expensive to go by private car but at least you can determine the route and pace Also this company uses radio headsets which are completely useless when the speaker ( guide ) is up front out of transmission range To sum up... A waste of £100 for something that should have been an experience of a lifetime AND, no fault of this tour company BUT be prepared for 5 of the biggest cruise boats on the planet disembarking 15- 20 thousand passengers on the streets of Rome MAYHEM!!!!

Amazing city highly recommended. Must stay at least a week to absorb this historic city with plenty snap shots

Guide was amazing could have used more time saw alll the things we wanted to see Rome is. Truly beautiful tour was on time getting us back to our pickup location

Tour today went very well. Our guide was very cultured and knowledgeable and made sure we all made it back in good time despite the intense heat and the jostling crowds. He looked after the youngest and oldest on our group, taking time to talk to a young boy and also to make sure an older lady got on OK. We loved our tour of Rome, following the blue unicorn beacon, and learned lots. Cast our coins in the fountain, so we will be back!