We had a wonderful two days with Lili as our guide! Lili was very friendly and knowledgeable and did an amazing job with some very difficult driving and some unforeseen challenges. We would definitely recommend traveling with Lili as your guide!

Our driver plus guide lily was too good. We had awesome tour. We had storm on the way back to our hotel but she was brave enough to handle it

I recently joined a 2-day South Coast tour with Arctic Adventures and had the pleasure of being guided by V Ignor. He was flexible, patient, and incredibly knowledgeable throughout the trip. His driving skills made us feel safe, even with strong winds during our journey. V Ignor’s passion and professionalism truly enhanced my experience. This was my third visit to Iceland, and his dedication made it unforgettable. I highly recommend V Ignor for anyone looking to explore Iceland in a memorable way.

We did the South Coast tour and it was incredible, such beautiful scenery and sights. Our tour guide Thor was absolutely amazing - charming, funny with great stories and anecdotes and more importantly was a brilliant driver in horrendous conditions as a storm swept in. He looked after us well, adjusting the tour to make sure we could see all the sights before the weather got bad.

January is definitely a challenging month in Iceland, and since we chose not to drive in the snow, we didn’t rent a car. We’re so glad we picked the 3-day tour for this trip. Our guide, Lili, was amazing. Despite the weather challenges, she stayed patient, kept us calm, and made sure we were safe while driving in the snow. Her driving skills made all the difference when we weren’t used to such conditions. Lili also had great stories to share and a fantastic music playlist! We were especially impressed by how she managed everything so smoothly, from handling the bad weather to the last minute rearranging of our ice cave experience. This trip will always be remembered. Thank you, Lili, for going above and beyond!

Had a great time, equipment is very good, kept me warm. Photos are a great extra, would have been nice to have a little video under the water as well as the photos. Guide was very friendly and helpful

I want to start by saying our drivers were great and this is not a reflection on them. DO NOT USE THIS COMPANY, there are so many better options out there. Arctic Adventures does NOT care about the guests or the experiences, only taking your money. This company needs some serious work and were atrocious to work with. A rip off and staff were terrible. First of all, we were booked on the Snowmobiling & Ice Cave tour on Saturday 2/1/25. On Friday 1/31/25, we got an email from Arctic Adventures saying it was cancelled due to weather and we can call to reschedule or for a refund. (We also talked to several guests who never received the email saying it was cancelled and waited in the cold for an hour, which is just unacceptable for a company). Our pickup location for the tour on 2/1 was in Skjol and we were staying the night of 1/31 into the morning of 2/1 in that area (specifically for this trip). When they cancelled our tour, we wanted to reschedule for Sunday 2/2 because it was our last day prior to departure. However, our Airbnb for 2/1 into 2/2 was in Reykjavik. I assumed it would be no big deal to change the pickup location. Staff confirmed they had room on the Reykjavik pickup location on 2/2 but we would have to pay the pickup fee for Reykjavik of $125 (additional to the almost $500 we already spent). When I asked to have this waived since the rescheduling was out of our control, staff on the phone got incredibly rude with me. I made the point that it wouldn’t cost them any additional money because they were picking up several other guests in Reykjavík. Staff then went on to repeat that it “wasn’t fair” that those guests had to pay the Reykjavík pickup fee and we didn’t and they shouldn’t have to “pay our share.” I don’t even know what that means. But regardless, I understand the weather was out of their control but if you are going to offer a rescheduling, you need to be accommodating. We planned our Airbnb locations based on this trip. It wouldn’t have cost them any additional money to pick us up (along with 10 other guests) in Reykjavík at the same bus stop. And again, we obviously were inconvenienced by this change of plans and it was not something we planned. We were desperate to go so we ended up paying the difference, much to my dismay. The tour itself felt very very very rushed. The guide said it would be an hour and it was nowhere near that. And that “hour” included the ice cave tour. So we were on the snowmobiles for less than 40 minutes. For a $600+ tour, you think they would give you the full time. Because even an hour seems like not enough time for that price. Since this was likely a once in a lifetime trip for most guests, you think that they would have been more accommodating. They provided no time to take photos or stop and enjoy the scenery. They told us not to take photos on the snowmobiles for safety reasons but even if you tried, you had to take your life in your own hands. It was such a struggle trying to get gloves off and not drop your phone. And then you couldn’t slow down because you had to keep up with the guide and not have the people behind you run into you. When we stopped at the ice cave, guides never offered any chances to take photos and the entire process felt rushed. I think for $600+, staff could have said something as simple as “we will stop once or twice on the way there and once or twice on the way back for you to take photos and take a moment to enjoy the scenery.” I don’t feel like I got even a second to look around and enjoy it, let alone photograph it. Just very obvious this company only cares about money and does not care about guests or the experiences. DO NOT USE THIS COMPANY, there are so many better options. And I don’t want to hear that they “don’t operate the tour” and it’s their “trusted tour partners” or whatever I see on all of their responses to bad reviews. First of all, the customer service at the beginning was your own company. Second of all, based on reviews I read, multiple people have complained about tours being rushed and clearly nothing has been done about it. And also you are responsible for the service that your supposedly “trusted” tour partners provide.

Anayancy was the best guide ever ! Funny and she showed us some magnificent hidden spots ! In January you see a lot of snow so I'll probably come back to see it during spring !

We booked the 12hr small tour to the golden circle then on to the secret lagoon . Our driver and guide was excellent I did not get her name ,she was very informative and her driving was good we felt safe at all times .The golden circle was fab although the falls were rather chilly wrap up well for that ,they had had a lot of snow which made everything amazing .The falls are an amazing sight to see .We were also at the guisers again spectacular. We stopped and had a chat with some Icelandic ponies again she was very knowledgeable as well. Then on to the secret lagoon ,if you are shy at all this is not for you it was hot but due to the steam you can't see anything but enjoyable none the less .later we were picked up for the northern lights unfortunately it was heavy snow and not even a star but we have no control over mother nature do we .A different driver at night and again felt safe even when snowing , He tried to go to places but not to be we had our hot chocolate and turned to come back .I can only say that we were looked after for our 12hr trip and came away feeling that we had an Artic adventure. The northern lights hopefully will be there the next time ,I will be going back as it is a beautiful breath taking country ❤️

The tour was amazing, our guide Friman knew exactly where to go and where we would have the best chances to get an opening in the sky, so we could see the Aurora. With lots of insights on how northern lights work we had a really good and fun time. Takk fyrir

Our guide, Thor, was excellent. Throughout our South Coast Adventure Day Tour, he told us all about the sites we were visiting and pointed out places where interesting historical events took place. He told great tales of elves, trolls, and the sagas as they related to the areas we were in. The weather worsened the further South we went and I appreciated that he adjusted the itinerary so we could see the glacier before the rain came. When the rain and wind did come, causing a 2-hr delay on our return, he calmed and assured all of us everything was okay and then told us how emergency services work in Iceland. We all got to enjoy another great bakery while we waited for roads to clear and he got us all back to town safely. We would be thrilled to have Thor as a guide in a future visit.

We had a great morning at the Lava Tunnel after our golden circle tour was cancelled due to weather. Franklin our guide was incredible - friendly, funny and very knowledgeable! He filled our bus journey with stories and anecdotes about Iceland and its history which was excellent! He made the trip! The lava tunnel was great and well managed but wish it was slightly longer - another stop or two with some extra information as it was so interesting to be down there! All in all, a worthwhile trip and would recommend to anyone! I learnt a lot

Do not use this company. Awful customer service care. A party of 9 of us set off on a five-hour journey, 3 hours in despite our best efforts we were turned back door to the extreme weather conditions. We contacted customer services and advised them but were told the weather is unpredictable and that we weren't able to get a refund! We were told we skulls have stayed closer to where the adventure was! The cost implications of booking accommodation for 9 people for one night when we had already paid for an apartment would've been astronomical and not feasible. Our party lead was advised to email the company on our return to find a solution which he did. Only to be patronised in the response from the company. Whilst we appreciate that the weather is unpredictable the company should have provided at least a partial refund. We had all saved for this trip of a lifetime and to lose hard-earned money in this way is devastating. A very poor show indeed. Terrible!

A group of us, 9 in total, had booked a visit. We started from Reykjavik in clear weather with no snow or ice. As we progressed the weather deteriorated and after some 2 hours we hit a blizzard with zero visibility and were turned back by the authorities as the road was blocked. It was impossible for us to continue and positively dangerous. When we contacted the company we were told that they were not responsible for the weather, which is stating the obvious, and they would not return our payment which was the best part of a £1000. They did not offer us an alternative date either. Considering that this was Iceland in January, such conditions are not unusual and I would have thought that basic good will and consideration would have been the least that we could have expected. This is a poor reflection on the venue and on Icelandic tourism. I would advise anyone to treat this company with caution as their policy is to fleece any potential customer. As a matter of principle I intend to contact the relevant Icelandic tourism authority.

H was an excellent guide. On our way to find the lights he was very informative and engaging. On our first attempt we found the lights got to see them forming and dancing through the sky. The most amazing experience made even better by an equally great host. There were no blankets but we did get hot coco