Dear C2084OQsueh, we are sorry about what happened. As for your dissatisfaction about the water taxi drop off point, please consider that we specify both online before booking and on the voucher issued after the reservation that, 'For all transfers via water taxi from and to accommodation in Venice city center, the docking for embarkation/disembarkation is provided at the accommodation or at the nearest pier. Because of the particular morphology of the city and the unpredictable conditions of the tide, if the accommodation does not allow for the docking of the water taxi a short walk may be required’. In these cases, the water taxi always stops at the nearest pier... are you sure it was 5 km far? If so, please write us an email at info@insidecom.it with the details of your reservation: our Customer Care staff will reply you after making the necessary verifications. One of our purpose is the complete satisfaction of our customers, so thank you for your review! Kind Regards, Michela Morosini venetoinside.com

Dear Beelv, we are sorry you were not satisfied with the transport. However, we would point that there are some substantial differences between our transfer and the service offered by Alilaguna which, being a public transport, has fixed timetables, routes and stops, besides the fact that, each vehicle, carries more than 40 people each way. On the contrary, if you book our transfers, you have many advantages: you can choose the starting/arrival point among the many options available and you can enjoy the comfort offered by a vehicle that can carry up to 12 people each way. Last but not least, our boats are usually used to provide a private service, therefore therefore of much higher quality and comfort. Thanks anyway for your review, for us your feedback is very important to be able to improve our services more and more! Kind Regards, Michela Morosini venetoinside.com

Dear crickjr, We are pleased to hear that you enjoyed the water taxi ride! As for the time selected, we do specify under the section ‘Departure & Return’ in the Pickup Details that the time is calculated based on your flight arrival with consideration of the actual arrival time as well. We do offer several bookable times as we have to provide as many departures as possible based on flight schedules. We are very sorry you did not read it as it would have avoided this misunderstanding. We hope you had a great stay in Venice! Best, Silvia, Venetoinside.com

Dear Anthony B, we are sorry you were not completely satisfied with our service. Actually the point of embarkation is about 5 minutes walk from the exit of the airport and, unfortunately, we do not have the opportunity to approach it more. We are sorry that the escort has not waited for you, surely we will point out it to our staff in loco. In any case, thanks for writing your opinions, for us your reviews are very important to improve the service offered! Kind Regards, Michela Morosini venetoinside.com