Dear Silvia, We have read your review and we'd like to explain the situation and why you were not cheated at all by Nhue Concierge. Firstly, let me explain that the adjective "Nasrid" makes reference to the Nasrid Dinasty of Granada, from XIII to XV centuries. All the palaces built during this period by this dinasty are called "Nasrid". The constructions you visited during the tour were Nasrid palaces, as they were palaces and they were built by them. The "minor" attractions you visited were the oldest hammam in Spain, the best sample of Nasrid domestic architecture and the palace transformed and occupied by Aixa, a Nasrid sultana, during the war of Granada, which is considered one of the treasures of the Islamic architecture in Granada. Secondly, when you book a tour to "The Nasrid Palaces of the Albazyn in Granada", you can check the Alhambra is not mentioned. Not a single time. There is a list of the places you can visit during the tour and the Alhambra is not there. The ticket you got for Alhambra and Albaicín was expired hours ago, but the rest of the group you joined enjoyed the tour to the Alhambra as they booked for the Alhambra tour too. This is the first time we have such a problem or confussion, and we are sorry you missed the Alhambra, but as I said before, you were not cheated by us. You bought a product thinking it was something else, but And finally, your tour guide was Eduardo (Edu). We have more tan 80 reviews, 99% excellent, and many of them say Eduardo is a great tour guide. I guess this is a very personal opinion and not everyone agrees on how a good tour guide should be, but Eduardo counts on our total confidence. As I said before, we are sorry about your bad experience with us. It was maybe an unfortunate misunderstanding, but never a false advertising. We will try to do our best to avoid this situation from now on with future customers. Thank you for help us to improve. Kindest regards, Marta Cárceles