The waterfalls are stunning, but there were several issues that made the tour fall short of expectations. First, 40 minutes before they were supposed to pick us up at the hotel, we were informed they couldn’t come because of “road closures” in Toronto. We were asked to take a taxi to another hotel where they would be waiting for us, and they assured us they would cover the cost of the Uber. However, when we arrived at the other hotel, there were no road closures in sight, which made it seem like they simply didn’t pick us up because it was inconvenient for them. While they did reimburse the Uber cost, we had to spend extra time commuting, which was not what we signed up for. To get the refund, they said the driver would reimburse us in cash. I had to ask him multiple times, and only at the very end of the trip (when he was about to drop us back at the hotel) did he reluctantly give us the money back. Speaking of money, I still don’t understand the tour’s cost. It seemed very high for what we received. We spent hours on the road making stops that didn’t make much sense. The driver was rushed and occasionally rude. In summary, I wouldn’t recommend this tour based on its cost-benefit ratio.

The company did not pick us up from the hotel as per the agreement. We had to reach a new place to board. Our phone calls were never returned .There were no restrooms in the bus which was agreed on. The vehicle was quite shabby and dirty. The driver took 10 stops for pickups which made the trip travel time to 3 hrs instead of 1.5 hrs. Will not recommend anyone to use zoom travel.

This experience was absolutely amazing!!! It was too good that I had to do a review. The shuttle had spots that they would pick up and it was nice that they waited for those that missed it the first time. The bus ride didn’t seem that long. The tour guide/ driver was very knowledgeable and funny. The boat ride to see it up close was beautiful and absolutely breathtaking. The views from the hotel dinner was the perfect location to see the view. Maple syrup tasting was a cool new experience. The buffet was good, plenty of options. Seeing the Niagara Falls at night was a totally different experience. Highly recommend this tour to everyone! Worth it!

The Zoom tour bus called by our Eglinton ave hotel for pickup and drop off. A big day but packed full. We loved the small group tour with 7 of us, it made it easy to maximise time at each stop. Our driver Garry was experienced and skilled in driving in heavy traffic. We found his advice helpful on where to go to catch the cruise, where to meet him and when, where to get good photos. The highlight of our day was the fallsview lunch which we booked with our tour as an add on option.. The lunch at Fallsview grand buffet was very good and the views across the falls are truly awesome. Highly recommend booking Zoom tours to Niagara Falls.

We got a little worried when we read the odd poor review. I’m sorry for those people but I have to say our trip was phenomenal. There was about 18 of us on the one clean tidy coach. We were picked up bang on time. At this point I should mention Johnny. He was our tour guide and he was absolutely fantastic. Involved the group, made everyone welcome and cracked one liners all trip. He’s obviously a clever guy because he had all the info too. I can honestly say he made the trip for us. That said the stops were really interesting and the falls were amazing for us as first time visitors. We also booked the dinner at the Sheraton. When we got up there Johnny had reserved and sectioned off an area for us. It had the most amazing views of the falls as darkness set in. After dinner we went to the falls again to view the illuminations. All in all a superb experience. Thanks Zoom and THANKS JOHNNY

I went on the Day Tour to Niagara Falls that included sightseeing and the boat trip. Overall, the trip was excellent, and our driver and tour guide, Dwayne, was fantastic (if you’re reading this Zoom Tours, then give him a promotion!). I have to say I was a bit nervous after reading the small number of negative reviews on here, but honestly, I can’t fault the trip. The only minor issue was that we were not collected from our hotel of choice, and instead asked to meet downtown at another hotel. This wasn’t a huge issue for me personally, and is totally understandable given the need to balance the needs of the schedule, but this could perhaps be an issue for others. Other than that, the day went really smoothly, and I really enjoyed Dwayne’s excellent commentary throughout the day on the social history and geography of the region. On arrival in Niagara we were on the boat within minutes, and then we had 90 mins after that to explore the area before heading off on the bus to a series of other interesting stops. Dwayne also went above and beyond at Niagara on the Lake, risking the wrath of local residents and traffic control to take us direct into the centre of the town so that we could enjoy an extra 30 minutes of sight-seeing and ice creams. The circling community transport minibus (official town transport) made our military-style fly-by extraction onto our minibus from the main street very exciting. Finally, despite some pretty awful traffic, we arrived back in Toronto by 5:30. One of the best tours I’ve ever been on – I would highly recommend it.

This is a great trip. Highly recommended. Our tour guide Dwayne was fantastic. Very upbeat and positive. The trip is nicely paced and of course there niagra falls are breathtaking. You must do the boat!

It was a really brilliant day exploring. We saw so much of niagra falls and niagra on the lake. Garry the driver and guide was very helpful and informative. I would definitely recommend this trip.

The price was in US dollars and was way more expensive than other tour companies who listed in Canadian dollars. When I cancelled, refund was still not posted 6 weeks later. I had to call to get refund posted, which was done immediately.

Bus trip was way too long. We were late getting picked up, then had several other stops to pick up more passengers. We requested a hotel pickup but were told after the fact where we had to meet the bus. This required an uber ride to a coffee shop downtown. Traffic in downtown Toronto is the worst I have ever experienced. The Boat ride was the highlight but the other stops did not offer much. Better off just booking the boat ride on your own. We opted for the optional buffet at the Sheraton. It was a nice buffet but not sure it was worth $50 per person. The tables they have set aside for the tour group did not offer a view of the falls. We did not make it back to the pickup point until after midnight then had to wait for a ride back to the hotel.

Booked trip with my family. Bus came on time at 12:45 for pick up, but took 2h to get all guests on the board. There was a bit traffic, so, we took back route, which was ok. Due to festival we didn't stop in village on the Lake. We arrived to Niagary at 7pm, so, took 6hours to come there!We had Stops on the way, but not enough time to explore- always 10min or 20min(once). Our guide Anthony was knowledgeable and great, can't fault him. Boat trip was great, had 2h of free time. Can't comment on dinner as didn't have it. Travel back to hotel took 2.5h

DO NOT USE THIS COMPANY. Advertised as small group tour, hotel pick up and one of the stops being Niagara on Lake. NONE of this happened and company refusing to acknowledge any wrong doing or give any refund We were a group of 9 and booked small tour with hotel pick up. We were told with less than 24 hours notice of a different pick up point that was not even in walking distance. We had to get Uber to the pick up point, it was a 50 seater coach not a small vehicle, we had to wait and did not depart on time due to others being late, then had to go to airport for pick up, then late leaving Niagara - all leading to no stop at Niagara on Lake as advertised. Now taking legal advise on this as such poor attitude being shown from the company

The tour was okay, but I don't really believe it was worth the money... The guide was okay, but the stops we did, weren't really worth visiting. We even skipped at least one, that would probably be worth seeing it (Niagara at the lake). I don't know, maybe that one was skipped, because on the way to Niagara our car broke down, so we lost some time there, so overall it was a nice but also a bit weird experience.

Amazing trip with tour glide Johnny providing a great deal of info and humour. Comfortable bus, great lunch at the Sheraton with amazing views of falls, trip on the Hornblower and yes you do get wet but its worth it. highly recommend Zoom.

A terrific tour by day and night to Niagara Falls and the region around. Johnny, our tour guide, was fun and knowledgeable, sharing a lot of stories along the way. We passed through different areas of the Niagara region, including vineyards, a small chapel, and going through Niagara-on-the-Lake, first stopping for a brief view of the Niagara river, with the US on the other side and the opening to Lake Ontario, and then a 40 minute break in town for a brief stroll on the main street, including a stop for Ice Cream, admiring all the nice buildings and flowers and some souvenir watching. The final stop at Niagara Falls was all that was advertised. The Hornblower ride was quick to get on and then the ride into the falls is marvelous. We ended up adding the buffet dinner at the Sheraton in the end and didn't regret it. The views to the falls and city from the balcony are great. The food choice was nice, and saves you time. A brief stroll through the center, including the crazy Clifton Hill ('Las Vegas' is more and more inflated with extravagance) before the night show (glowing falls and a bit of fireworks) and heading back to Toronto.