After noticing people were feeling uncomfortable under the heat during the tour, we opted to modify the starting time one hour earlier. It is true, if you booked your tour a while ago you may have receive the previous information on the confirmation. However, our agents always call the day before to confirm the activity and important details. During this call they reconfirm the new meeting time and location, and also send a text confirmation with the details. If for some reason you cannot be reached by phone, a text message or a message thru Viator will follow, containing all accurate information. We cannot be held accountable if you neglected to read this message or follow the instruction provided over the phone. For the past weeks this informations has been accurately updated on all online sites and available on the confirmation, unde the "where to mee"t tab and customer voucher.

Dear Lisa, We are extremely sorry for the inconvenience you had. What happened on the second attempt to provide the tour was a completely isolated case, and we deeply apologize for it. Should your plans bring you back in the future, please contact us directly to extend a courtesy to you and ensure you get to experience the quality of service we are known for. Best,