Tours and Tickets

Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry provided by Club Mobay Departure Lounge

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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

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COVID-19 update: See the added health and safety measures this experience is taking.Read more
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From
AU$39.61
Date
2 adults
Options
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Travel safe during COVID-19
What you can expect during this experience
  • Guides required to regularly wash hands
  • Contactless payment for gratuities and add-ons
  • Face masks required for travellers in public areas
  • Face masks required for guides in public areas
  • Gear/equipment sanitized between use
  • Hand sanitizer available to travellers and staff
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Pre-packaged meals from our buffet and an a la carte option available for those with specific dietary needs.
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Overview
Eliminate travel headaches with this airport concierge service in Montego Bay. Avoid crowded terminals at the Sangster International Airport and enjoy admission to the Club Mobay lounges during your arrival and/ or departure. You’ll receive fast-track service through security, customs, and immigration, as well as snacks and beverages in the comfortable private lounges, which offer high-speed Wi-Fi.
Highlights
  • Move easily through the airport with personalized assistance
  • Begin and end your Jamaica vacation without worry with this service
  • The lounges’ playrooms make this a good option for families
  • Enjoy snacks such as fresh fruits, pastries, sandwiches, and tapas
Important Information
Departure Point
Montego Bay, Montego Bay, Saint James Parish, Jamaica Ocho Rios, Ocho Rios, Saint Ann Parish, Jamaica
Duration
10m
Return Details
Returns to original departure point
Inclusions
  • Departure Lounge inclusions only:
  • Fast-track service through immigration and security
  • Unlimited beverages (alcoholic and non-alcoholic) and snacks (fresh fruits, pastries and sandwiches
  • Sound-proof children's playroom, Teenage Gaming Lounge and Adults-only lounge
  • Fully equipped business center and Wi-Fi Access throughout the lounges.
  • Shower facilities
  • Phone calls to the USA, Canada and UK landlines
  • Arrival Lounge inclusions only:
  • VIP meet and greet upon arrival, and escorted fast-track access through customs and immigration
  • Assistance with luggage retrieval
  • Snacks and beverages
  • Private restrooms
Exclusions
  • Gratuities
  • Transportation between airport and hotel
  • Spa treatments (additional cost at departure lounge only)
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Additional Info
  • Confirmation will be received at time of booking
  • NOTE: you MUST include all passenger legal names when booking in order for your lounge to be confirmed.
  • Kindly note it is the responsibility of our valued customers to inform Club MoBay of any changes or flight updates made to the original itinerary.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • The following are the links to completing the pre-authorisation form to travel:
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travellers can participate
  • This tour/activity will have a maximum of 10 travellers
Cancellation Policy
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
1,573Review
34Q&A
Traveller rating
  • 684
  • 142
  • 55
  • 11
  • 18
Traveller type
Time of year
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Popular mentions
Shanda C wrote a review 19 Jan.
Danville, Illinois1 contribution
We were not met on arrival! Definitely not a good experience! Hopefully the departure is better?!?!?
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Date of experience: January 2021
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Response from NicholasWatsonVIP, Director of Sales at Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Responded 2 days ago
Hello 126shandac, Firstly, thank you for choosing Jamaica as your vacation destination and opting to include our arrival service in your trip; and for taking the time to post a review of your experience. We are sorry to hear that you were not met upon arrival. We would greatly appreciate the opportunity to speak directly with you on this matter to gather some additional information. Should you be willing, please provide your contact details to nicholas.watson@vipattractions.com For departure, after you have conducted your standard airline check-in, please proceed to the Club Mobay Ticketing and Information Desk located next to the Security Checkpoint. With that said, we sincerely apologize for your experience and any inconveniences suffered as a result. Once again, we apologize for your experience and thank you for bringing this to our attention. We look forward to speaking with you.
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lurell b wrote a review 18 Jan.
1 contribution
The service and staff treated me like a star. Thanks again for your attention to detail. The service was excellent on arrival and departure.
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Date of experience: January 2021
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Response from NicholasWatsonVIP, Director of Sales at Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Responded 2 days ago
Hello lurellb2021, We are thrilled to hear that you thoroughly enjoyed your experience with Club Mobay and Club Kingston. Our team of professionals tries at all times to deliver impeccable service as guest satisfaction is our top priority! You are and will forever be one of our Stars! Looking forward to your future visits.
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Dean V wrote a review 18 Jan.
4 contributions
It is worth every cent you spend on it to fast track thru customs and also to way out to relax in VIP lounge with free drinks and food.
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Date of experience: January 2021
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Response from NicholasWatsonVIP, Director of Sales at Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Responded 3 days ago
Dear Dean V, Welcome to the VIP Family! We are happy to hear that you had a wonderful time at Club Mobay! We will keep offering you the best service. Thank you for visiting and sharing your kind words with us. We deeply value your patronage. Looking forward to hosting you on future trips.
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Troy wrote a review 17 Jan.
1 contribution
It was worth the money to me . Super easy . Our hostess met us just off the plane with a sign that had our names on it . She escorted us thru immigration and put us at the front of the line. January 16 , 2021 . The line was not that long and probably would have been
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Response from NicholasWatsonVIP, Director of Sales at Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Responded 3 days ago
Hello A1cycler, We are ecstatic that you found our service to be excellent as this is the standard that our guests have come to know and we strive to uphold. Our team strives to go above and beyond to ensure our clients are comfortable and feel right at home. It is our goal to create a lasting impression of one’s vacation in paradise through warm hospitality coupled with our world-class amenities. Having the service is comparable to securing travel insurance- you never know what may happen. Another fantastic reason, if you are booked at Sandals, you get the option to use their lounge as well as the Club Mobay VIP Lounge upon arrival. How awesome is that?! We are thrilled to learn that we made your airport experience a pleasurable one at every turn. We look forward to hosting you again soon and it is always our aim to deliver 100% guest satisfaction. See you soon.
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Deems wrote a review 11 Jan.
5 contributions2 helpful votes
The only way to travel!!!!! If you do not book this VIP Lounge and Concierge service, you are already starting your trip on the wrong foot. They know exactly what they are doing, navigating you along the way. Making sure everything is good going through all of the customs and
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Date of experience: January 2021
1 Helpful vote
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Response from NicholasWatsonVIP, Director of Sales at Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Responded 6 days ago
Hi Deems87, We are blown away by reading how much you enjoyed your Club Mobay Arrival and Departure experience! The VIP team works hard to meet expectations like yours, and we are happy that we hit the mark for you. Having a personal escort meet and greet you and take you through the entire process, expedited through immigration and customs, and even to assist you with baggage retrieval had to feel really amazing and much like the VIPs, you are to us! Going back home, the same VIP treatment! Nothing beats having adequate space for comfort and safety whilst indulging in a wide array of food and drinks- all for an affordable price! We are happy to hear that you enjoyed our lounge and got the chance to enjoy all of our amenities. Thank you for visiting and sharing your feedback with us. It was truly a delight to have hosted you. Do come and visit us again soon!
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About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: Club Mobay Departure Lounge
PARR1THEAD
00
Great place to wait for your departure.
Great place. We did the whole Club Mobay , transportation, customs package. The departure lounge is very nice. We
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U7846BNangelam
00
Angela and Zion
My 2nd time using it it was the best time love it love it love it were always use a had at lives girl who picked us
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tam1112
00
Excellent experience!
When we arrived in Jamaica there was a gentleman waiting for us and walked us through customs. We were able to avoi
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flyingmjg
00
Worth the $$$
Do yourself a favor! Well worth the price. Clean. Especially the restrooms. Attentive and friendly staff.
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5jtravel
00
Outstanding
Got us through the airport and on our way to the resort in no time. This is a must!! And worth every penny. Due t
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Teri T
00
Made it through the gauntlet! Thanks MoBay!
Club MoBay is a wonderful airport service..I wish all airports had something similar. It was so important to stay a
Read more
christinaf949
00
Always great
Wouldn’t go to Jamaica without booking this- clean, comfortable, good food and drinks. A stress free way to wait fo
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utennvolsfan
00
Club MoBay 2020
We used Club MoBay for the first time this year due to traveling during COVID. Our initial guide, Oren, was superb.
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ohhTara
00
Probably could’ve saved the money...
It was a very nice facility but due to Covid it felt like much of the benefits were diminished. Instead of self ser
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207clare
00
Club mobay
Traveling during Thanksgiving And Covid was challenging but upon our arrival our guide, I believe his name was Sean
Read more
kmmurray
00
Club MoBay is a life saver!
Glad we had Club MoBay, it was worth every penny! Having drinks and meals while waiting to depart was fantastic. Th
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Navigator127958
00
Enjoyable Time!
We only used the Club to relax before departure. Service was wonderful in the Club! Food was very good! A spec
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cball75
00
Worth the price!
We used Club Mobay for arrival assistance and the departure lounge. This was well worth the price! Someone will be
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rkee40
00
Not worth the price
I had used this service in years past as I am one of those terrible smokers and this was the only place to smoke wi
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MarSimMcK
00
True Jamaican Hospitality❤️
Had an amazing experience while parked for two hours in the Mobay Club yesterday. The time flew by with great food
Read more
Key Details
  • Duration: 10m
  • Mobile Ticket Accepted
  • Free Cancellation up to 24 hours in advance
  • Instant Confirmation
  • Pickup offered
  • Languages Offered: English
Why Book on Tripadvisor?
  • Reserve Now & Pay Later
  • Free Cancellation up to 24 hours in advance
  • Low Price Guarantee
  • No Booking Fees
  • Secure Payments
  • 24/7 SupportCall:0061 (87) 2285 255

Frequently bought together

Frequently Asked Questions about Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry