It is easy enough to run a good tour when conditions are ideal. When a company shows it's true colors, however, is how they respond when things don't go to plan. This company showed it's true colors. Our tour experience was the single worst travel experience I have ever had. We saw zero aurora. Not even a cloudy glimmer. Nothing. Weather has a mind of its own, but this company had sent us an email just that afternoon bragging that they could still find aurora despite the clouds. This was obviously disappointing, but this company then made it so much worse. We were forced initially to wait outside in the dark and cold just staring at nothing for about an hour. Our guide did not provide any information about aurora or really talk to us at all, aside from talking personally with one young woman the whole time. We eventually asked if we could wait on the bus rather than stand around in the freezing dark in silence. The van door did not open or close unless the guide turned the van on, so we had to either be freezing with the wind coming in, or be trapped inside a cold dark bus. This lasted for hours. Our guide then abandoned us. He never once checked on us or gave us any updates. It was past midnight and we had no idea what was going on. To make matters worse, the company's van was malfunctioning. It was loudly beeping and making strange sounds the whole time. So we were stranded with a van that clearly had something wrong with it worried if we would be stranded overnight with no communication. And we couldn't even rest because of the infernal beeping and freezing cold. Truly, I have never been so eager to get home. We are avid travelers and have booked over 50 tours on Viator alone in many different countries. I have never once requested a refund. I did in this case. I thought this was the least the company could do and frankly should have been given automatically. To my shock, they refused. I asked one more time and they ignored me. Apparently they will not give refunds if you *go* on the tour, so that explains why they pressured us to go with their enthusiastic email saying that the tour was "ON" and that we would be going North to avoid the clouds in Reykjavik (screenshot attached). I don't know where they got the audacity to call themselves the #1 northern lights tour but that title is very undeserved. Please don't make the same mistake I did. Don't pay $300 to be miserable and get taken advantage of. Don't be fooled - choose anyone else or, better yet, chase the lights on your own.

Fantastic tour of golden circle and also northern lights in the evening with Miro as our guide. Brilliant guide and very informative and friendly. Nice vehicle and great way to see beautiful Iceland. Highly recommended.

Amazing experience for myself, neice(20) and daughter (13). Took the tour with Tobi. Shared a lot of history, cultural information. Had a packed day of travel, visits to amazing sites. We had special dietary needs, and our guide took the time to find a great place for us to have dinner, and made the most of short daylight and a rainy day. Would definitely recommend this experience for older teens, adults. Long time in the car. Highlights - Ice Cave, Glacier Lagoon beautiful landscapes of Iceland

I am writing to express my gratitude for the outstanding service provided by Arni during our recent South Coast tour. From the moment we communicated on pickup, Arni showcased incredible knowledge, enthusiasm, and professionalism. His attention to detail and ability to engage the group made the experience truly memorable. Arni went above and beyond to ensure everyone felt welcome and included, providing insights that enriched our understanding of the region. We experienced an issue with the van and Arni worked with your team to ensure we were safe and had a remarkable experience. Please extend my gratitude to Arni for his outstanding efforts. I look forward to sharing this experience with others and recommend him and your services in the future.

Wow! We had an incredible guide, Kristenn. He knew all the great pit stops in between the main attractions of the Golden Circle. We saw amazing sites and had our private car available when we needed it. We saw Thingvellir, Geysir, Gullfoss and Blue Lagoon. We had a child and grandparents with us; went at our own pace and spent 11 hours together. We all had an unforgettable experience!! Would highly recommend and would refer to all our friends.

Sebastian was our guide and we couldn’t have asked for anyone better! He was super knowledgeable, engaging, accommodating and offered above and beyond what was on the itinerary! The day was long but we were able to see so much of Iceland, while learning about the culture! Great day was had by all of us ages 11, 15, 18 and us!

We had an excellent day with our guide, Pablo. It was just our family of four so this was a great way to get out of the main town and into the countryside. Pablo was friendly and very well versed in describing everything we saw. Make sure to have comfortable shoes and realize you will get wet when you visit the waterfalls.

Incredible tour guide, she always made sure everyone was comfortable, we got to stay at the locations for the perfect amount of time, no rush. It was a great way to experience Iceland for the first time and get so many questions answered. I would highly recommend!

Had a great tour that filled our day with volcano, geyser, waterfalls, horse and tomato farm. Lunch at the farm was great. Had an issue at the sky lagoon as to inclusions in our package. This matter was resolved in a professional way by the tour operator—Bus Travel Iceland.

If you're looking for a spectacular tour off the well-beaten path, this was a fabulous trip and an unforgettable hike! Our guides were prompt, prepared, and experienced but also—and importantly, to us—friendly and fun to talk with; you can't go wrong with this outfit!

The first time was 2011, for 8 days rented a car and went up the side of the Eyjafjallajokull volcanos remains. We drove all over the place it is one of my favorite places on earth. Everyone we met was warm, friendly, and inviting. When our rental couldn't make it past the missing road, the guy who's driveway we ended up in offered up his jeep, so we could continue our journey. UNHEARD OF!! The people are lovely, its clean, they all speak english. We stayed in a guest house (its someone apt) and from its balcony saw the Northern lights The countryside is amazingly beautiful. You dont necessarily NEED a car, but we like the freedom to explore. . We returned 4/2023, (not 4/24 dropdown only went back to Aug) for only 5 days, on our way to the UK. This time we did not rent a car, we did an organized tour in a superjeep, to tour the inside of a ice glacier. The amount of tourist this go round was mind blowing. In 2011 there were 6 of us on the plane. This time 90+% of the plane was tourists. I say this bc the Keflavik airport is NOT big enough to handle this many ppl. They are planning a major reno, not sure when it will be finished. We stayed in a hotel, across from the bay on the main drag in Reykjavik. It had a GREAT bakery and restaurant on the 1st floor. We stayed on the 2nd floor facing the water. It was beautiful. HOWEVER if you actually want to sleep, get a room in the back. The locals were piss drunk and screaming bloody murder right under our window. I would say the vibe has changed a bit from 2011. Now there are MANY more things geared specifically for tourists. (Make friends w a local and find out there they eat and hang out! ) If you are on the fence @ going GO!! You will not regret it.

We had a fantastic tour with our guide, Joanna. Communication was great with the company in regard to booking and pick up. Joanna was engaging and accommodating. She found "fat" sheep and fields of Lupines so we could get some photos. She adjusted the tour to allow us to stay a little longer at sites we were more interested in. We were on a tight time schedule because we were leaving for a cruise but she got us to the terminal on time. She was very knowledgeable about the sites and Iceland and we really enjoyed the tour with her.

This tour was an absolute highlight on our trip. Adrian was fabulous and so knowledgeable. Waterfalls, geyser and hot springs were wonderful and the lunch was delicious. Highly recommend this tour.

Our day with Palli was awesome - he took great care of us and was full of useful information throughout. We were able to see all of the highlights and he even made a surprise stop for us to see some Icelandic horses up close (which the kids loved). The tour was flexible and not rushed, which made the experience more enjoyable for everyone. Thanks for the fun day! Highly recommended for anyone looking to experience the golden circle in a comfortable way.

Great tour - the guide (Siggi - not sure if that's the right spelling) ensured that we stopped on all the relevant highlights (and a couple of extra ones) and that we had time to see things around. He was also telling us stories about Iceland and each location. The walk through the Katla Ice Cave is simply amazing - and the guide ensure that we were safe and supported to go through it.