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TUI fly Belgium (formerly Jetairfly)

2,559 reviews
Headquarters: Brussels Airport Zaventem, Belgium, Hannover, Lower Saxony Germany +32-70220000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,559 Reviews from our TripAdvisor Community

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2,559 reviews from our community

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Showing 251: English reviews
Schilde, Belgium
Level 3 Contributor
15 reviews
9 helpful votes
Reviewed yesterday

Very friendly service all of the flight. Maybe one point to add. For a flight of 6 hours, it would be a bonus if the possibility to watch a movie would be offered.

International Economy Brussels - Boa Vista
Thank PatrickSomers
Community of Madrid, Spain
Level 4 Contributor
27 reviews
2 helpful votes
Reviewed 6 days ago
via mobile

I travelled with many different companies (flying around the world) and I have never receiced such a bad service. The staff in customer service is so unprofessional and useless for the clients (ironic, I know). It is absolutely a terrible company, we will never take this airline again. We booked at a specific time (let's say 7 pm for example)...

International Economy Miami - Brussels

Thank cnmoreno30
Leuven, Belgium
Level 4 Contributor
8 reviews
Reviewed 1 week ago

I checked in online the day before and went to the airport 3 1/2 hours before departure because I don't like to hurry and I enjoy the facilities at the airport. But I was very surprised I wasn't able to drop off my luggage until 2 hours before departure. So I was stuck with my luggage for 1 1/2 hour...

Europe Premium Economy Brussels - Chania Town

Thank crabbei
Ledegem, Belgium
Level 5 Contributor
61 reviews
43 helpful votes
Reviewed 2 weeks ago

Just a relaxed flight, very friendly staff, nothing to say. Maybe just this: the so called food, is not worth eating, and is not worth the price charged. Everybody knows that the "food" is just to keep you busy, right? So, instead of paying +/- € 20,- for this, you better ask for a snack on board, this will only...

International Economy Hurghada - Brussels

Thank Philippe B
Etten-Leur, The Netherlands
Level 3 Contributor
21 reviews
2 helpful votes
Reviewed 2 weeks ago

Booking was simple, flight, seat-reservation, luggage price, check-in without any problems. Relaxed and everything as we wished and payed for.

Europe Economy Brussels - Corfu
Thank Jan M
Turin, Italy
Level 6 Contributor
125 reviews
50 helpful votes
Reviewed 2 weeks ago

2 hours delay, no any particular effort to make a better service for the 2 hours accumulated . Service fast like if it was a 2 hours flight . Flight attendants very cold and not interested at the passengers needs . No any announcements from the cockpit . The on-board entertainment very basic, all movies already saw and no so...

International Economy Cancun - Brussels

Thank Federico M
Cancún QROO
2 reviews
3 helpful votes
Reviewed 2 weeks ago

The direct flight by TUI FLy connecting the Mexican Caribbean to the European capital of Bruxelles is the best way to feel always close home; the attendants on board are best belgische ambassadors. The flight traject goes fast with comfy seats, "lekker" on board meals & drinks as well as a large and updated selection of entertainment on board.

International Premium Economy Cancun - Brussels
Thank XucunostliM
Wavre, Belgium
Level 3 Contributor
23 reviews
6 helpful votes
Reviewed 2 weeks ago

Airport is very small, but nice and well organized. This makes flying on San Javier smooth. Also TUI personnel is very professional.

Europe Economy Brussels - Murcia
Thank 4FriendsLimburg
Brussels, Belgium
Level 3 Contributor
12 reviews
8 helpful votes
Reviewed 3 weeks ago

As a frequent user of Tui towards Spain ( and some other destinations) I want to say that I am Always pleased with the service they offer. good and user friendly website for booking. Good rates, and telephone assistance when needed ( at a small cost, that could be improved when making it free). in flight service is Always friendly...

Europe Economy Brussels - Murcia

Thank jacques47188644
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 3 weeks ago

I would definitely take TUI again. The flight attendants were very friendly. They came with water for everyone for free and the flight was on time.

Europe Economy Brussels - Athens
Thank Judith T
See travel tips for airlines
“Reserve a seat at the back of the plain”
PatrickSomers, 18 Jun 2018 | Read review
“Try to board as soon as possible , otherwise your hand luggage could end up "registered" (on some flights)”
jacques47188644, 29 May 2018 | Read review
“There is no in-flight entertainment so if you have kids, make sure to bring something to keep them occupied during the flight!”
agent_travelling01, 22 May 2018 | Read review
“watch your cabin Luggage size”
george_astle, 22 May 2018 | Read review
“do the check in 24 hours before then you have not so many people to left your luggage”
marcoleen, 21 May 2018 | Read review
Show next 5 travel tips 5 of 10
About TUI fly Belgium (formerly Jetairfly)
Previously known as Jetairfly until October 19, 2016, now known as TUI fly (TB) operates from a hub at Brussels Airport (BRU). It has also designated Antwerp International Airport (ANR), Brussels South Charleroi Airport (CRL), Liège Airport (LGG) and Ostend-Bruges International Airport (OST) as focus cities. The airline was founded in 2003 as TUI Airlines Belgium, and remains part of the TUI Airlines alliance. The airline has scheduled service to about 100 destinations in Europe, Africa, Asia, North America and the Caribbean. Its fleet of 21 aircraft includes 16 Boeing 737 variants, one Boeing 767-300 ER, one Boeing 787-8 and three Embraer 190 planes.
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