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Scoot [previously tigerair Singapore] (Now Scoot)


688 reviews
Headquarters: Changi Airport Post Office, Singapore 918147 Singapore 011 65 3157 6434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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688 Reviews from our TripAdvisor Community

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688 reviews from our community

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Showing 524: English reviews
Coquitlam, Canada
Level 6 Contributor
312 reviews
79 helpful votes
Reviewed 3 days ago
NEW
via mobile

We took Scoot from Phuket to Bali and had no issues with the flight or luggage and our connection in Singapore but the planes were tight, no service. A typical low cost carrier. It got us from A to Be and more than enough for the price.

Date of travel: March 2019
Asia Economy Phuket - Denpasar
Helpful?
Thank Kambojambo
Nong Rawiang, Thailand
1 review
Reviewed 10 February 2019

I have been robbed with this worthless ticket. The Scoot people laugh and enjoy themselves. They have told me they have a License to Steal. This mafia is alive and doing well. It is horror in the worst way.

Date of travel: January 2019
Southeast Asia Economy Bangkok - Singapore
Helpful?
Thank Fearless123865
Level 1 Contributor
4 reviews
Reviewed 31 January 2019 via mobile

I've never experienced staff on the airport to be as rude as the boy on the check in 7 today. I was about to fly at 22.20 to Gold coast. He coldly told me I can't go coz I don't have transit visa. When I came ne9xt time and angrily asked him for help and solution he started to yell,...

Date of travel: January 2019
More 
International Economy Singapore - Coolangatta

Helpful?
Thank Lucie b
Singapore
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed 17 January 2019 via mobile

Just flew from Singapore to Penang. The boarding area opened on time, and then nothing happened. Boarding commenced at the time the flight should have departed, but there were no announcements about the delay. Scoot again and again behave without any respect for the passengers who pay for their arrogance. Announcement do not cost anything, but Scoot treats its passengers...

Date of travel: January 2019
More 
Southeast Asia Economy Singapore - Penang

Helpful?
Thank Kronprinsen
Singapore, Singapore
Level 6 Contributor
368 reviews
1,140 helpful votes
Reviewed 8 January 2019

Been travelling once a month in 2018 and generally, have not experienced any flight delay with other airlines (15-30min retiming is not flight delay to me) . Then this return flight from Bangkok SVM Airport to Changi was delayed more than 4hrs. It may not be that "long" a delay compare to the recent 2-3 days delay in Taiwan and...

Date of travel: December 2018
More 
Southeast Asia Economy Bangkok - Singapore

Helpful?
2 Thank jensen_chua
Torquay, Australia
Level 5 Contributor
53 reviews
21 helpful votes
Reviewed 4 April 2018 via mobile

Gluten free vegan donuts, what can I say but five stars for this you made my day. I won't go with another airline if possible if you keep selling these. Also gluten free Pringles!!!!!!!!!!!!!!!!!!!!!! Yes!!!

Date of travel: December 2017
Domestic Economy Brisbane - Melbourne
Helpful?
2 Thank U5421FXnataliem
Singapore, Singapore
Level 5 Contributor
50 reviews
15 helpful votes
Reviewed 29 January 2018

I fly with Tiger many times, now they merge with Scoot. This is one of Low cost carries I like most because of their price even they delay sometimes.

Date of travel: January 2018
Southeast Asia Economy Ho Chi Minh City - Singapore
Helpful?
3 Thank Eddie_Sin15
Singapore, Singapore
Level 1 Contributor
3 reviews
8 helpful votes
Reviewed 21 January 2018

I booked for my family business class seat but was bumped out to economy cos the airline changed the aircraft. They called to inform me on 26 oct 2017 about the changes and said they will refund only 60% of the excess I paid for business class. The refund will take the most 6-8 weeks to process. We departed for...

Date of travel: December 2017
More 
Southeast Asia Economy Hong Kong - Singapore

Helpful?
7 Thank Priscilla O
1 review
4 helpful votes
Reviewed 18 January 2018 via mobile

An award has been won by this airline being the most ridiculous and irresponsible company ever existed. Huge congrats. Was informed that no flight was available after taking my money, no email whatsoever beforehand. Agreed to refund a total of $4000 ++(what I paid) but second call shrunken to pathetically $190. What would I do if I got a free...

Date of travel: January 2018
More 
North Asia Economy Kuching - Osaka

Helpful?
4 Thank jtkh94
Singapore, Singapore
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 18 January 2018

I have heard people saying that Tiger is often late, perhaps I was lucky so far flying with Tiger for the last 8 years to Hatyai and Bangkok I only experience 3 of 4 late arrival into Hatyai. They always been either on time or early. Except on safety demonstration, Tiger, now Scoot, should attempt to have dual languages as...

Date of travel: January 2018
More 
Southeast Asia Economy Singapore - Hat Yai

Helpful?
2 Thank s0778
See travel tips for airlines
“Stay away from Scoot and their parent (Singapore Airline). They have license to steal and they aim to use it.”
Fearless123865, 9 Feb 2019 | Read review
“Just relax and enjoy the flight.”
s0778, 17 Jan 2018 | Read review
“fold you leg before get in flight”
rakesh1176, 4 Jan 2018 | Read review
“i have said what i supposed to”
K4202EGjeffreyt, 3 Jan 2018 | Read review
“The Indian Vegetarian meal was better than most restaurants!!!!!”
Q6853IAjamesb, 28 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Scoot [previously tigerair Singapore]
Tigerair (TR) was a Singapore-based low cost carrier. As at July 25, 2017, the airline was merged into Scoot - its long-haul low cost sister airline. Tigerair now operates under the Scoot brand name with its short-haul South East Asian network becoming part of the combined Scoot operation.

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