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HK Express

1,519 reviews
Headquarters: 1/F, 11 Tung Fai Road, Hong Kong International Airport, Hong Kong China
Overview
3.01,519 reviews
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About HK Express
Headquarters: 1/F, 11 Tung Fai Road, Hong Kong International Airport, Hong Kong China

Airline Summary

Low-cost carrier HK Express (UO) operates from a hub at Hong Kong International Airport (HKG). Its fleet of Airbus A320 and A321 aircraft feature an all-Economy Class seating. As a low-cost carrier, passengers can expect to pay extra for items such as meals and beverages served on board, as well as premium-position seats and priority check-in. Depending on the specific category of airfare, passengers may have an allowance of checked luggage or may have to pay an additional fee for checked luggage. HK Express currently flies to an array of destinations within a 6 hour radius with Japan as its biggest market, and is constantly expanding its network.
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1519Reviews
272Photos
100Tips

Reviews
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Helen C wrote a review 17 Mar
5 contributions2 helpful votes
Hong Kong - Osaka
North Asia
Very impressed with the services of Hong Kong Express. All of their staff are very pleasant and helpful. Interior of Airbus 321 spotlessly clean and well maintained. No complaints. We would have paid 4 times the price had we flown with a non low cost airline.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alexander T wrote a review 15 Mar
2 contributions
Tokyo - Hong Kong
Asia
We booked this flight because it was a convenient time, not because it was a budget airline. HK Express wouldn’t allow us to check in online, then randomly assigned us separated seats at check in. They wouldn’t let us change or upgrade our seats so we could sit together for the 5 hour flight. We would have gladly paid more to not have to deal with budget airline nonsense and poor customer service.…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gary S wrote a review 11 Mar
Da Nang, Vietnam10 contributions1 helpful vote
Da Nang - Tokyo
North Asia
Actually didnt book the flight... as after haviing to go through entering all my personal details did they finally show me the REAL COST of my potential booking. It went from $88 to $280+ usd with my only optional extra 20kg checked in baggage at $85 usd for a 5 hour flight.. other charges unavoidable was a U first transfer fee (at HK airport ) of $15 usd.. for comparision I was charged $20 for a 9hr Vietjet flight Sydney to Vietnam... baggage charge is an absolute scam!…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Xiaohui Z wrote a review Feb 2024
3 contributions3 helpful votes
Tokyo - Hong Kong
Asia
Worst cheap airline. Ended up paying $150 extra for my luggage ($100 more than reasonably expected). They charge you everything online and refund is NOT possible even though you did not check your luggage at all. Once you made your choice (weight, size), that was final and you could not make changes. Anything else they will put extra charge on you. Cheapest airline. I mean service. Will never consider them again. Actually I feel headache even hear their name now.…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care T... H, Guest Relations Manager at HK Express
Responded 3 weeks ago
Dear Customer, Thank you for sharing your feedback with us. As a low-cost airline, we strive to offer affordable travel options and provide the flexibility for passengers to choose optional ancillary, including baggage allowance. Passengers are always welcomed to change their baggage allowance via our website/ app/ customer service. If you have any question regarding to our baggage fee, please visit https://static.hkexpress.com/media/1170/20240115-baggage_fee_en.pdf for details. Thank you for your understanding.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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elizabeth anne l wrote a review Feb 2024
2 contributions
Manila - Hong Kong
Asia
If you think Cebu Pacific is unacceptable, try HK Express. It was an awful experience from check-in to boarding; their ground staff is terrible; and even their FAs are not very pleasant, so if you have the option to take another airline, consider a different one.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Customer Care T... H, Guest Relations Manager at HK Express
Responded 3 weeks ago
Dear customer, We apologize for the unpleasant experience you had with our airline. We take your feedback seriously and will address the issues raised regarding the check-in process, boarding, and the behavior of our ground staff and flight attendants. We strive to provide a better experience for our passengers. Thank you for sharing your feedback with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Exit row 12 on A321 without seats in front.
2 Helpful votes
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@ Siem Reap Airport
1 Helpful vote
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Helen C wrote a tip 17 Mar
"Bring entertainment with you for the flight. You are NOT allowed to bring food or drink onboard. Only checked bag was weighed not carry on."
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Xiaohui Z wrote a tip Feb 2024
"Avoid HK Express. This is the thing I learned in a hard way. "
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LD wrote a tip Feb 2024
"Do not travel with kids on this AIRLINE! No food or drinks allowed. If you plan to buy water they serve a small tiny bottle. "
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Inspire19517861510 wrote a tip Feb 2024
"Do not fly on this airline"
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Tucker D wrote a tip Dec 2023
"Book with another airline, do not book with them! "
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