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Frontier Airlines


9,483 reviews
Headquarters: 4545 Airport Way, Denver, CO 80239 (801) 401-9000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,483 Reviews from our TripAdvisor Community

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9,483 reviews from our community

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Showing 9,370: English reviews
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

Frontier is by far the worst airline to fly, with the worst customer service of any carrier. This time, they cancelled my flight with no notice - and, no compensation. They won’t book any other airline, even available flights. DO NOT SUCCUMB TO THE TEMPTATION TO FLY THEM. Despite the apparent low fares, you will regret it.

Domestic Economy San Diego - Orlando
Helpful?
2 Thank DanO599
Superior, Colorado
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Small seats, cramped, and ride flight attendants. I feel the airlines could have better customer service!!!!

Domestic Economy Denver - Cincinnati
Helpful?
Thank debraf400
Colorado Springs, Colorado, United States
Level 6 Contributor
166 reviews
67 helpful votes
Reviewed yesterday
NEW

Our flight (both ways) was on an Airbus 320 which was cramped. The pull-down trays were dinky, and a laptop would not fit on it. Worse, to load the aircraft faster, Frontier tried to get half of the passengers to climb down an outdoor metal staircase to the tarmac along with their "carry-on" luggage, carry it to the rear of...

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Domestic Economy Colorado Springs - Phoenix

Helpful?
Thank ColoradoJAK
1 review
Reviewed yesterday
NEW

Don't be lured by cheap fares. I promise you'll regret it in the end. We made it to our destination via their direct flight, but when it was time to fly home 3 days later Frontier cancelled our flight without warning. We were stranded. Their next flight to our hometown wasn't until 2 days later. They said it was due...

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Domestic Economy Louisville - Orlando

Helpful?
Thank Astrokat00
Boulder, Colorado
Level 5 Contributor
55 reviews
6 helpful votes
Reviewed yesterday
NEW

Was a very friendly crew. no extra fees as I just had one small personal item. We were technically delayed but the captain kept us informed and he made up some of the late departure in the air.

Domestic Economy Denver - Sioux Falls
Helpful?
Thank Lynel V
Woodland Park, Colorado
Level 6 Contributor
129 reviews
20 helpful votes
Reviewed yesterday
NEW

I felt less than low class. The service was horrible because there was none. The seats don't recline at all, the tray tables aren't tray tables at all just a small 5" shelf that holds nothing more than a drink, if you pay for it. You pay for everything. There aren't even pretzels anymore. Now if you sit in the...

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Domestic Economy Colorado Springs - Phoenix

Helpful?
1 Thank curveslady2014
1 review
Reviewed 2 days ago
NEW

Awful. Will never fly them again. Poor attitude, flights staff that don't seem to care. Unruly passengers that flight staff refused to deal with.

Domestic Economy Pittsburgh - San Francisco
Helpful?
Thank zertnyern
Frontier Airlines, Director of Customer Care at Frontier Airlines, responded to this review

Hello zertnyern, I would like to apologize for your last flight experience. I can assure you this is not the service we aim to provide. We would like to further discuss this incident with you. Please private message us on Facebook or write in at flyfrontier.custhelp.com/app/frontierairlines. We hope that you will give us another opportunity to provide you with a...

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Domestic Economy Pittsburgh - San Francisco

1 review
2 helpful votes
Reviewed 2 days ago
NEW

Arrived 2.5 hours to airport only to find 140 people in line. No big deal, we have 2.5 hours. We had already checked in but needed to check in our bags and so did everyone in front of us(no they don't just have a separate bag check line). At some point, they tried to get the people on our flight...

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Domestic Economy Las Vegas - Austin

Helpful?
2 Thank Fernando R
Frontier Airlines, Director of Customer Care at Frontier Airlines, responded to this review

Hello Fernando R, I would like to apologize for your recent experience while choosing Frontier. I am sorry to hear about the customer service you received, I can assure you this is not the service we aim to provide. We would like to further discuss this incident with you. Please private message us on Facebook or write in at flyfrontier.custhelp.com/app/frontierairlines....

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Domestic Economy Las Vegas - Austin

Dekalb
Level 3 Contributor
12 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Even though our flight was delayed by 7hrs we made the best of it. Frontier gave all of us vouchers for breakfast AND lunch. That was pretty nice. Our flight was supposed to leave at 815am that day and we took off at 309pm. The lady at the ticket counter was not polite at all and it looked like she...

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Mexico Economy Chicago - Cancun

Helpful?
Thank 663donna
Frontier Airlines, Director of Customer Care at Frontier Airlines, responded to this review

Hello 663donna, Thank you for providing feedback regarding your recent experience. We are always pleased to hear from a satisfied customer and are delighted that your recent experience was enjoyable. We look forward to welcoming you aboard many future Frontier Airlines flights! Kindly, Shelbi Customer Relations Specialist Frontier Airlines

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Mexico Economy Chicago - Cancun

London, Canada
3 reviews
Reviewed 2 days ago
NEW

First off we had a 3 hour delay. Then when we "pre-boarded" with our son who is wheelchair bound...we were not given sufficient amount of time to get his car seat safely secured before others began boarding (he needed a car seat because he cannot sit unsupported). We were very close to a nervous breakdown, trying to secure the seat...

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Domestic Economy Detroit - Orlando

Helpful?
Thank MJ_2017_ca
Frontier Airlines, Director of Customer Care at Frontier Airlines, responded to this review

Hello MJ_2017_ca, We appreciate that you took time to provide feedback about our flight attendant. Compliments are a wonderful reward for a job well done and we appreciate the opportunity to share your thoughtful words with Ivory and her supervisor. We look forward to providing your travel needs for many years to come. Sincerely, Shelbi Customer Relations Specialist Frontier Airlines

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Domestic Economy Detroit - Orlando

See travel tips for airlines
“Don't fly on Frontier Airlines.”
ColoradoJAK, 20 Nov 2018 | Read review
“Don't pay for a seat.”
curveslady2014, 20 Nov 2018 | Read review
“Do your research before you book”
663donna, 19 Nov 2018 | Read review
“if you have a disability, ask for pre-boarding and make sure they hold off on boarding others until you are comfortably seated”
MJ_2017_ca, 19 Nov 2018 | Read review
“Book your baggage needs when you book your flight”
834jamesww, 19 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Frontier Airlines
Frontier Airlines (F9) is a Denver-based low-cost carrier. The carrier flies to about 65 destinations in the United States, Costa Rica, the Dominican Republic, Jamaica and Mexico. Its fleet of planes each feature a single Economy Class cabin. However, passengers can upgrade to Select Seating, which is located toward the front of the plane, or Stretch Seating, which features more legroom. Frontier's hub is based at Denver International Airport (DEN). An additional eight airports have been designated as focus cities. The airline has a codeshare agreement with Great Lakes Airlines.

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