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China United Airlines


22 reviews
Headquarters: Beijing Nanyuan Airport NO.6 Jingbei East Road, Beijing 100000 China 011 86 400 102 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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22 Reviews from our TripAdvisor Community

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22 reviews from our community

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Showing 12: English reviews
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

There can be no good reviews of long haul economy until United realizes we need more space. American and Air Canada have both started premium economy- meaningful premium economy-not the extra centimeter we get on United’s joke premium economy. It’s inhumane. There needs to be a choice between the exorbitant pricing for luxury business class and the downright suffering of...

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International Economy Shanghai - Newark

Helpful?
Thank Sue T
Siem Reap Province, Cambodia
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 16 September 2018

They are reasonable. After I was taxed by Pobeda of Russia, I asked China united airline to charge me 5kgs of luggage, they ignored me and just charge the ticket only. I had no problem in checked-in and boarding. really nice trip.

Domestic Economy Dalian - Shijiazhuang
Helpful?
Thank jana l
Saint Cloud, Florida
Level 5 Contributor
56 reviews
20 helpful votes
Reviewed 30 August 2018

United First was the best. Enjoyed not only the space and food service, but the flight attendants were exceptional.

Domestic Economy Boise - Orlando
Helpful?
Thank Keith G
Greensboro, North Carolina
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed 10 May 2018

Got to the airport in Amsterdam to find that they had a 5 hour power outage before we got there. There were 3 flights lined up at the United check in counter as 2 earlier flights had been delayed and the line wound around the building. They had 4 (FOUR!) ticket agents for about 1100 people checking in plus their...

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International Economy Amsterdam - Washington DC

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1 Thank ddjd811
Fairfax, Virginia, United States
Level 5 Contributor
47 reviews
6 helpful votes
Reviewed 4 March 2018

We were invited to teach at a great Summer Camp at Shanghai, and travel with my US students. On the returned fly, there were a female fly attendant was very rude to yell at one of my young female students with the finger point at my student in public "You don't belong to this business class, go back immediately" just...

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International Economy Washington DC - Shanghai

Helpful?
Thank Terry W
Glostrup, Denmark
Level 6 Contributor
121 reviews
49 helpful votes
Reviewed 4 December 2017 via mobile

Had a flight from Yichun to Beijing and only one option, China United Airline. At check in I tried to ask for a aisle seat in order to avoid being seated between snack eating 2 Chinese travelers. The guy at the desk was very grumpy and did not at any point try to answer the questions our group of 3...

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Domestic Economy Yichun - Beijing

Helpful?
2 Thank Knudsen_P
Bangkok, Thailand
Level 6 Contributor
2,388 reviews
1,083 helpful votes
Reviewed 14 January 2017

This was my second time flying China United Airlines and almost completely opposite experience from the first. The flight boarded early and left Tunxi Huangshan early! Flight attendants were professional and about as friendly as Chinese flight attendants are capable of. Low-cost airline, so no meal service and no drinks. Flight arrived about on time despite rough bouncy air along...

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Domestic Economy Huangshan - Beijing

Helpful?
2 Thank Raintree_Thailand
Bangkok, Thailand
Level 6 Contributor
2,388 reviews
1,083 helpful votes
Reviewed 10 January 2017

Flight departed from Nanyuan Airport in Beijing (not the main Capital Airport). Airport is small and crowded, without a lot of facilities. Check-in was nonetheless reasonably efficient. Security check was very slow. After wandering about the small terminal and reassuring myself that there was nothing of interest to buy, I settled in to wait for the flight. Turned out to...

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Domestic Economy Beijing - Huangshan

Helpful?
1 Thank Raintree_Thailand
Vega Alta, Puerto Rico
Level 6 Contributor
182 reviews
78 helpful votes
Reviewed 30 August 2016

In a recent trip to China, we had to transfer from Shanghai to Beijing. Out of a curiosity and because of a friendly family competition to visit the most airports around the world, we chose to fly to NAY. (Poor choice!). The day of our flight, it was raining very badly in Beijing so the inbound flight to PVG was...

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Domestic Economy Shanghai - Beijing

Helpful?
2 Thank Ramon C
Singapore
Level 6 Contributor
143 reviews
34 helpful votes
Reviewed 4 August 2016

I was rather hesitant when my China local agent booked a domestic flight from Yan'an to Beijing. Skeptical? Should I request for a change to train instead? However, due to time factor, I stick onto the flight. The budget palne is small and looks old, I sat behind the business class, separated by a drawn curtain during the flight. Other...

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Domestic Economy Yan'an - Beijing

Helpful?
1 Thank 2015ECL05
See travel tips for airlines
“In-flight entertainment (WiFi, TV, movies) and Food and Beverage: N/A,”
995janal, 16 Sep 2018 | Read review
“Its summer and busy. All flights were delayed and not only United. Its just busy!”
keithg556, 29 Aug 2018 | Read review
“Have low expectations”
robbies456, 8 Feb 2016 | Read review
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About China United Airlines
China United Airlines (KN) is a low-cost carrier headquartered in Beijing. It uses Beijing Nanyuan Airport (NAY) as its hub, and is the airport's sole passenger airline. China United offers scheduled passenger flights to 20 domestic destinations. These include Chengdu Shuangliu International Airport (CTU), Guangzhou Baiyun International Airport (CAN) and Shanghai Hongqiao International Airport (SHA). The airline's fleet of 36 aircraft includes Airbus A319-100, Boeing 737-700, Boeing 737-800 and Tupolev Tu-154M planes.
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