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Air India Express

Headquarters: Air india Express Building, Gandhi Square, D. H. Road, Kochi (Cochin) India 682 016
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2.0833 reviews
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About Air India Express
Headquarters: Air india Express Building, Gandhi Square, D. H. Road, Kochi (Cochin) India 682 016

Airline Summary

Air India Express (IX) is the low-cost carrier that is a subsidiary of Air India. It operates all-Economy Class flights. Air India Express flies primarily from the Indian state of Kerala, where it has three operating bases, as well as the states of Tamil Nadu and Karnataka. Destinations include cities within India, as well as airports elsewhere in Asia, including the Middle East. In total, the airline flies to about 30 destinations. The airline is known for its aircraft livery, each of which sports a unique tail design that illustrates some aspect of Indian culture, history or tradition.
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833Reviews
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adil m wrote a review 20 July
1 contribution
Sharjah - Kannur
International
I had a booking for 20/07/2024 for IX742 from Sharjah to Kannur at 19:40. But my flight has been cancelled one day prior to the departure. I have received an email on 19 July evening which went unnoticed. But it left me without any alternate option as the flight was booked on last day of my parents visa expiry date. It is not a mistake from our end to pay a penalty of 250 each for my parents for extended stay. It has to be adjusted from the flight ticket price as it is an issue from your end. Flights are fully booked for next 2 days and now my parents are flying to mangalore with their health issues due to the your company’s irresponsible management. We have to spend for the travel from Mangalore to Kannur as well. Expecting a necessary solution and compensation from your end for this trouble caused by the inefficient service my Air India Express.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sam P wrote a review 20 July
1 contribution
Kochi (Cochin) - Goa
Domestic
The flight was canceled just a few hours before the takeoff. Unfortunately, there's no one available to help with rescheduling. They inform all this over WhatsApp or email and a contact number provided over WhatsApp is constantly switched off. I had flown in from the US to attend a college reunion. The irresponsible and terrible service by AirIndia Express had left me in a helpless situation and I have decided to avoid Air India Express at any cost. Please be careful before you make your booking with Air India Express.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Blessy28 wrote a review 20 July
Bangalore, Karnataka, India3 contributions
Kochi (Cochin) - Dubai
International
Had a very smooth travel today on Air India Express. The airport check-in and boarding was smooth and on time. Flight was good too
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sunshine60228849632 wrote a review 20 July
1 contribution
New Delhi - Jaipur
Domestic
This airline is the most pathetic airline. There was no compensation given for the damaged luggage and the customer care is worst. No One responses online and the ground level staff says to do things online. It’s just the worst airline. Never travel in This flight
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rameez S wrote a review 19 July
Saudi Arabia1 contribution
Dammam - Mumbai
International
This started during the check in time with the website Issue as the ground staff in DMM wasn't able to priceedbwoth the check in as it was showing pending payment though that service wasn't purchased.As per the DACO staff AI Express website for which we have to pay and get refunded from the Mumbai office which is big hassle for us.After boarding the flight it was big surprise for me that I wasn't given the same seat which was supposed to be in the 2nd row as I have paid for it rather was directed to the 12th row. During this time, I approached several members of your staff for information and assistance. Regrettably, I encountered unhelpfulness, rudeness and lack of assistance. This behavior was particularly distressing given the already stressful circumstances of the delay. I was asked to wait for 20mins as they wanted to reconfirm with ground staff though I showed my ticket to them.After long wait they weren't able to provide with a acceptable solution instead they told me that i have to sit as per boarding pass even if i have paid for it. It caused me a lot of inconvenience as i was with my family. Though there were seats available in the same front row they refused to give us that seat and later after the take off they were selling that seat. Finally Station Manager arrived and instead of giving us a solution he was holding us responsible and force fully took the picture of our passport, which is against the rule of IATA. And he told us that you will be blacklisted. The lack of timely and clear communication compounded the inconvenience and left me feeling disregarded as a passenger. Nonetheless, my recent experience has left me disappointed and frustrated. All the details were are communicated on the LIVE chat but none of them replied yet
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Road50464706675 wrote a tip 12 July
"Max try to don’t come this flight "
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Travel53648503405 wrote a tip 11 July
"Never take this flight."
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Voyage49044227677 wrote a tip 8 July
"Don't ever book on Air India Express, if you want to save yourself unnecessary anxiety and loss of money!"
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Explorer51024175503 wrote a tip 7 July
"Don't travel in this airline nd if u have a baby thn a big no.."
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Dream57798375102 wrote a tip 5 July
"DO NOT BOOK AIR INDIA EXPRESS. AGAIN. DO NOT BOOK. IN BOLD LETTERS I AM SAYING. OTHER WISE YOU WILL REGRET IT LATER ON. "
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