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Rex Airlines

906 reviews
Headquarters: Mascot, New South Wales Australia
Overview
3.5906 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Rex Airlines
Headquarters: Mascot, New South Wales Australia

Airline Summary

Rex is Australia’s largest independent domestic and regional airline flying Boeing 737-800NG jet aircraft across a growing domestic network connecting Australia's capital and major tourist destinations, and a fleet of Saab 340 turboprops connecting regional Australia. You'll find Rex Lounges at Sydney, Melbourne, and Adelaide Airports, with a Brisbane lounge to be completed shortly. Rex Flyer is Rex's frequent flyer loyalty program, with free sign up and a range of flight reward options available for members.
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906Reviews
170Photos
100Tips

Reviews
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Manuela H wrote a review Mar 2024
24 contributions4 helpful votes
Melbourne - Sydney
Domestic
Rex was heaps better than our previous domestic flying experiences over the years with Jetstar and Virgin. Rex doesn't cost much more than them if you choose the value time slots (cheaper than Qantas) and we had much better flights. Rex was relaxed, roomy and reliable both ways.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 12 Mar 2024
Dear 233manuelah, Thank you for taking the time to send in your compliments to Rex. We are grateful for your support. It is indeed rewarding to hear your feedback and we are grateful that our services have exhibited such positive feedback. We are truly grateful that you have taken the time to submit your review here on TripAdvisor. We hope to see you on board a Rex flight in the future. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wanderer21058024433 wrote a review Mar 2024
Melbourne, Australia3 contributions
Melbourne - Sydney
Domestic
My flight with another carrier was delayed and I had to get to Sydney asap, I admit I was reluctant to fly Rex. What a surprise, the legroom on 737-800 was amazing , I am 175cm the customer service , complimentary tea/coffee water and snack. On time departure and early arrival
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 12 Mar 2024
Dear Wanderer21058024433, Thank you for taking the time to send in your compliments to Rex. We are so happy to hear that you enjoyed your recent flight with us. Here at Rex, we strive to provide an extra level of customer service and care. We are also delighted to hear that you loved our offered snacks! Thank you again for your positive report and for supporting Rex. We look forward to welcoming you back on board in the near future. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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D T wrote a review Mar 2024
1 contribution
Sydney - Coolangatta
Domestic
DO NOT FLY. one flight they lost my check in bag one flight they didn't have enough meals for me in business class one flight the business class seats didn't work rude staff in baggage.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 12 Mar 2024
Dear dtY1876NT, Thank you for taking the time to write your review. We regret the inconvenience caused by your recent travel with us. Please be advised that if you wish for us to look into your case further, you may submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights. Kind Regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dallin J wrote a review Mar 2024
1 contribution
Perth - Esperance
Domestic
Last flight of the day from Perth to Esperance at 6:30pm, boarding was delayed by 30mins which was to be followed by a cancellation of the flight. The Rex worker told us all that they had been contacted by Sydney saying the plane is not serviceable for use and we will receive a
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 7 Mar 2024
Dear Dallin, Thank you for taking the time to write your review on TripAdvisor. We are saddened to hear about your experience. I hope your can understand that we are unfortunately unable to avoid disruptions due to uncontrollable factors (such as weather) at times, despite our best efforts. If you would like to be provided with more feedback, please visit the link below and include your flight details and we can investigate your case (https://rex.com.au/FeedBack/Default.aspx). Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GGAdelaide wrote a review Mar 2024
Greater Adelaide, Australia41 contributions8 helpful votes
Brisbane - Adelaide
Domestic
Have just returned from Brisbane. First time flyers with Rex. What a pleasant experience. From the online checkin, the checkin staff at the airport plus the flight staff. Being able to check your luggage in with more than two hours ‘til your flight is brilliant. Well done.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 5 Mar 2024
Dear 112gilliang, Thank you for taking the time to send in your compliments to Rex. We are grateful for your support and interest to try Rex for the first time. We believe that first impression lasts and we are happy that you have enjoyed your first flight with us. We strive for excellence in every stage of the customers’ journey and look forward to welcoming you back on-board in the near future. Kind Regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The seats. There really good!
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8 Helpful votes
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9 Helpful votes
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8 Helpful votes
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123456
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Voyager13016990118 wrote a tip Yesterday
"Be polite to staff, they will be polite back"
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Bert O wrote a tip 6 May
"All good."
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Figtree wrote a tip Apr 2024
"look elsewhere if seeking business class flying experience "
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Elisabeth S wrote a tip Apr 2024
"I found that the staff were friendly and helpful, so don't hesitate to ask!"
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Grant G wrote a tip Apr 2024
"Exit row for $15 is good value."
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