We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Rex Airlines

908 reviews
Headquarters: Mascot, New South Wales Australia
Overview
3.5908 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Rex Airlines
Headquarters: Mascot, New South Wales Australia

Airline Summary

Rex is Australia’s largest independent domestic and regional airline flying Boeing 737-800NG jet aircraft across a growing domestic network connecting Australia's capital and major tourist destinations, and a fleet of Saab 340 turboprops connecting regional Australia. You'll find Rex Lounges at Sydney, Melbourne, and Adelaide Airports, with a Brisbane lounge to be completed shortly. Rex Flyer is Rex's frequent flyer loyalty program, with free sign up and a range of flight reward options available for members.
Read more
908Reviews
171Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 474
  • 142
  • 45
  • 31
  • 216
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Steve G wrote a review Mar 2024
Melbourne, Australia114 contributions57 helpful votes
Melbourne - Canberra
Domestic
Had a wedding in Canberra to go to, sick of the other two idiot airlines in Australia. So in the interests of furthering competition we decided to try Rex. Travelling on a 737 , so basically the same as Qantas or Virgin, but No. 1 in terms of price, reliability, and on time
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 19 Mar 2024
Dear Steve, Thank you for your compliments to Rex. We are grateful to hear that you find our service exceptional, and that we were part of your journey to this event you are to attend. We are truly grateful that you have taken the time to submit your review here on TripAdvisor. Thank you for your support and we also hope to see you on board a Rex flight in the future. Kind regards, The Rex Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Stephen C wrote a review Mar 2024
2 contributions
Perth - Albany
Domestic
I live in USA and have used Rex over the years when I visit my sister in Perth and then need to get to Albany to see my folks. Typically, their website simply doesn't work. I don't know how else to say it, but the last 4 times I've flown with them, it takes 3 or 4 tries on a
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 19 Mar 2024
Dear Stephen, Thank you for sharing your feedback. We apologise for the inconvenience this has resulted to your travel. We understand that you have lodged an online feedback via our website. Please be advised that our dedicated team are looking into this accordingly. Kind Regards, The Rex Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Michael C wrote a review Mar 2024
Adelaide13 contributions12 helpful votes
Perth - St Martin / St Maarten
International
Flew Perth to Esperance and returned nine days later. Esperance had unseasonably poor weather on both days we flew and several days in between. The flight there was delayed for about five hours due to fog and low cloud but Rex did everything they could to get us there
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 19 Mar 2024
Dear Michael, Thank you for taking the time to provide your feedback on TripAdvisor. We are happy to hear of your positive comments despite the challenges of the weather during your travel. One of the details which set us apart from other airlines, is the extra level of personable detail that comes from a heritage of country service and friendliness. Please be aware that we have sent your compliments regarding our Customer Service Officer, Anna, to the Esperance Airport Manager for her and all staff involved to be recognized on their excellent service, We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
John M wrote a review Mar 2024
Brisbane, Australia2 contributions
Brisbane - Sydney
Domestic
Delayed….. 2 hours and waiting No information Appalling service Not good enough. Not the fault of the the young people at the desk but the problem lies squarely with operations. Management need a kick in the ass.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 19 Mar 2024
Dear John, Thank you for taking the time send through your feedback here on TripAdvisor. We are saddened to hear about your experience with the disruption for your flight. I hope you can understand that despite this, we aim to bring passengers to the destination with safety as a priority. If you wish for us to look into this, you may submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights. Once again, thank you for your feedback. Kind regards, The Rex Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Hera W wrote a review Mar 2024
2 contributions6 helpful votes
Sydney - Brisbane
Domestic
My flight was from Sydney Domestic to Brisbane Domestic airport. I checked in online 1 day before my flight and my checked my bag in before the cut off time. My suitcase never showed up at the assigned baggage claim in Brisbane. I made a claim at the Rex service desk straight
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 13 Mar 2024
Dear Hera, Thank you for taking the time to submit your feedback. We are sorry to hear that your experience has not upheld our commitment to excellent customer service. With our strong emphasis on customer service, we thoroughly investigate the enquiries that we receive from our online feedback form (https://rex.com.au/FeedBack/Default.aspx). Rest assured that our dedicated team are looking into your case and are to provide you relevant updates as soon as possible. Kind regards, The Rex Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
The seats. There really good!
avatar-image
avatar-image
8 Helpful votes
avatar-image
9 Helpful votes
PreviousNext
123456
avatar-image
Voyager13016990118 wrote a tip 17 May
"Be polite to staff, they will be polite back"
avatar-image
Bert O wrote a tip 6 May
"All good."
avatar-image
Figtree wrote a tip Apr 2024
"look elsewhere if seeking business class flying experience "
avatar-image
Elisabeth S wrote a tip Apr 2024
"I found that the staff were friendly and helpful, so don't hesitate to ask!"
avatar-image
Grant G wrote a tip Apr 2024
"Exit row for $15 is good value."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Regional Express Airlines

Search flights

ReturnOne-WayMulti-city
Depart
Mon, 3/6
Return
Mon, 10/6
Travellers
1, Economy