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Rex Airlines

892 reviews
Headquarters: Mascot, New South Wales Australia
Overview
3.5892 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Rex Airlines
Headquarters: Mascot, New South Wales Australia

Airline Summary

Rex is Australia’s largest independent domestic and regional airline flying Boeing 737-800NG jet aircraft across a growing domestic network connecting Australia's capital and major tourist destinations, and a fleet of Saab 340 turboprops connecting regional Australia. You'll find Rex Lounges at Sydney, Melbourne, and Adelaide Airports, with a Brisbane lounge to be completed shortly. Rex Flyer is Rex's frequent flyer loyalty program, with free sign up and a range of flight reward options available for members.
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892Reviews
168Photos
100Tips

Reviews
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Dallin J wrote a review Mar 2024
1 contribution
Perth - Esperance
Domestic
Last flight of the day from Perth to Esperance at 6:30pm, boarding was delayed by 30mins which was to be followed by a cancellation of the flight. The Rex worker told us all that they had been contacted by Sydney saying the plane is not serviceable for use and we will receive a
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 7 Mar 2024
Dear Dallin, Thank you for taking the time to write your review on TripAdvisor. We are saddened to hear about your experience. I hope your can understand that we are unfortunately unable to avoid disruptions due to uncontrollable factors (such as weather) at times, despite our best efforts. If you would like to be provided with more feedback, please visit the link below and include your flight details and we can investigate your case (https://rex.com.au/FeedBack/Default.aspx). Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GGAdelaide wrote a review Mar 2024
Greater Adelaide, Australia41 contributions8 helpful votes
Brisbane - Adelaide
Domestic
Have just returned from Brisbane. First time flyers with Rex. What a pleasant experience. From the online checkin, the checkin staff at the airport plus the flight staff. Being able to check your luggage in with more than two hours ‘til your flight is brilliant. Well done.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 5 Mar 2024
Dear 112gilliang, Thank you for taking the time to send in your compliments to Rex. We are grateful for your support and interest to try Rex for the first time. We believe that first impression lasts and we are happy that you have enjoyed your first flight with us. We strive for excellence in every stage of the customers’ journey and look forward to welcoming you back on-board in the near future. Kind Regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adventurers049 wrote a review Mar 2024
Brisbane, Australia3393 contributions980 helpful votes
Brisbane - Sydney
Domestic
We have flown with REX a number of times and never disappointed! Check-in is easy and boarding smooth. The seats are of generous size. The inflight coffee and snacks were good. Will fly with them again.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 5 Mar 2024
Dear Adventurers049, Thank you for your feedback. We are delighted to hear of your compliments with regards to your travels with us. At Rex, we are particularly proud of our commitment to providing exceptional service at every step of our customer’s journey. We are excited to see you soon on board our flights! Kind Regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alisha wrote a review Mar 2024
Sydney, Australia1 contribution1 helpful vote
Sydney - Brisbane
Domestic
On February 29th, I purchased a last-minute ticket for the 7:30 flight. However, I did not receive an email invoice for this transaction. To my dismay, upon checking my bank statement, I discovered that I have been charged three times for this booking. The tickets were quoted at
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 7 Mar 2024
Dear Alisha, Thank you for sharing your feedback. We understand that our Customer Contact Centre have contacted you in this regard and was able to correct the technical error experienced. We apologise for the inconvenience caused. Kind Regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ryan R wrote a review Mar 2024
1 contribution1 helpful vote
Coolangatta - Sydney
Domestic
One of the airline's luggage collection staff member at gold coast airport placed a identification tag on a part of our pram that needed to be taken off so it wouldn't get damaged during the flight. I told her this but she refused to print a new tag (it couldn't be moved without
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Grant S wrote a tip 11 Apr
"The website just works"
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Kirstin M wrote a tip Mar 2024
"I like to travel Rex if possible. I find the staff friendly and the planes clean. I personally have never had an issue with Rex."
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Hera W wrote a tip Mar 2024
"Don't fly with Rex"
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D T wrote a tip Mar 2024
"DO NOT FLY WITH THEM"
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Ryan R wrote a tip Mar 2024
"Avoid flying with Rex whenever possible."
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