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Rex Airlines

895 reviews
Headquarters: Mascot, New South Wales Australia
Overview
3.5895 reviews
Legroom
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In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About Rex Airlines
Headquarters: Mascot, New South Wales Australia

Airline Summary

Rex is Australia’s largest independent domestic and regional airline flying Boeing 737-800NG jet aircraft across a growing domestic network connecting Australia's capital and major tourist destinations, and a fleet of Saab 340 turboprops connecting regional Australia. You'll find Rex Lounges at Sydney, Melbourne, and Adelaide Airports, with a Brisbane lounge to be completed shortly. Rex Flyer is Rex's frequent flyer loyalty program, with free sign up and a range of flight reward options available for members.
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895Reviews
168Photos
100Tips

Reviews
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Hera W wrote a review Mar 2024
2 contributions5 helpful votes
Sydney - Brisbane
Domestic
My flight was from Sydney Domestic to Brisbane Domestic airport. I checked in online 1 day before my flight and my checked my bag in before the cut off time. My suitcase never showed up at the assigned baggage claim in Brisbane. I made a claim at the Rex service desk straight
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 13 Mar 2024
Dear Hera, Thank you for taking the time to submit your feedback. We are sorry to hear that your experience has not upheld our commitment to excellent customer service. With our strong emphasis on customer service, we thoroughly investigate the enquiries that we receive from our online feedback form (https://rex.com.au/FeedBack/Default.aspx). Rest assured that our dedicated team are looking into your case and are to provide you relevant updates as soon as possible. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nikivds wrote a review Mar 2024
Orange, Australia21 contributions5 helpful votes
Sydney - Orange
Domestic
I’m at the airport as we speak waiting for my Rex flight that will now depart in 7 hours 🤪 After they originally cancelled my return flight, then accidentally cancelled my entire connecting booking with no communication (we only found out by pure luck) and refused to return it
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 12 Mar 2024
Dear Nikivds, Thank you for taking the time to write your review on TripAdvisor. We regret to hear about your dissatisfaction with your travel with us. We hope you can understand that Rex receives many request outside the Fare Rules and Conditions of Carriage that have been agreed at the time of purchase. As such, in fairness to all our passengers, Rex must abide by these contractual obligations and was followed by our Customer Contact Centre consultant accordingly. Please be advised that Rex highly prioritise operational safety while striving for a high degree of reliability. However, we unfortunately cannot guarantee departures or arrivals at scheduled times. As such, we sincerely regret and apologise to hear of the disruption experienced during your travel with Rex. Thank you again for taking the time to provide your feedback. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fearless46569595691 wrote a review Mar 2024
Victoria, Australia2 contributions
Albany - Perth
Domestic
First flight out 6.10am cancelled. Most of us on flight didn’t receive the cancellation notice. I had been up since 4 am. Next flight out 10 am. Apparently this is a regular occurrence.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 12 Mar 2024
Dear Fearless46569595691, We regret to hear that your flight was cancelled. We understand that this can be both disappointing and frustrating. Please be advised that Rex highly prioritises operational safety while striving for a high degree of reliability. As such, we unfortunately cannot guarantee departures or arrivals at scheduled times. We sincerely regret and apologise to hear of the disruption experienced during your travel with Rex. We kindly ask of your understating as unexpected disruptions may arise for some flights. If you would like to be provided with more feedback, please visit the link below and include your flight details and we can investigate your case https://rex.com.au/FeedBack/Default.aspx. Thank you again for taking the time to provide your feedback. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Manuela H wrote a review Mar 2024
24 contributions4 helpful votes
Melbourne - Sydney
Domestic
Rex was heaps better than our previous domestic flying experiences over the years with Jetstar and Virgin. Rex doesn't cost much more than them if you choose the value time slots (cheaper than Qantas) and we had much better flights. Rex was relaxed, roomy and reliable both ways.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 12 Mar 2024
Dear 233manuelah, Thank you for taking the time to send in your compliments to Rex. We are grateful for your support. It is indeed rewarding to hear your feedback and we are grateful that our services have exhibited such positive feedback. We are truly grateful that you have taken the time to submit your review here on TripAdvisor. We hope to see you on board a Rex flight in the future. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wanderer21058024433 wrote a review Mar 2024
Melbourne, Australia1 contribution
Melbourne - Sydney
Domestic
My flight with another carrier was delayed and I had to get to Sydney asap, I admit I was reluctant to fly Rex. What a surprise, the legroom on 737-800 was amazing , I am 175cm the customer service , complimentary tea/coffee water and snack. On time departure and early arrival
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 12 Mar 2024
Dear Wanderer21058024433, Thank you for taking the time to send in your compliments to Rex. We are so happy to hear that you enjoyed your recent flight with us. Here at Rex, we strive to provide an extra level of customer service and care. We are also delighted to hear that you loved our offered snacks! Thank you again for your positive report and for supporting Rex. We look forward to welcoming you back on board in the near future. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123456
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Grant G wrote a tip 17 Apr
"Exit row for $15 is good value."
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Grant S wrote a tip 11 Apr
"The website just works"
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Kirstin M wrote a tip Mar 2024
"I like to travel Rex if possible. I find the staff friendly and the planes clean. I personally have never had an issue with Rex."
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Hera W wrote a tip Mar 2024
"Don't fly with Rex"
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D T wrote a tip Mar 2024
"DO NOT FLY WITH THEM"
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