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Rex Airlines

895 reviews
Headquarters: Mascot, New South Wales Australia
Overview
3.5895 reviews
Legroom
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Onboard Experience
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About Rex Airlines
Headquarters: Mascot, New South Wales Australia

Airline Summary

Rex is Australia’s largest independent domestic and regional airline flying Boeing 737-800NG jet aircraft across a growing domestic network connecting Australia's capital and major tourist destinations, and a fleet of Saab 340 turboprops connecting regional Australia. You'll find Rex Lounges at Sydney, Melbourne, and Adelaide Airports, with a Brisbane lounge to be completed shortly. Rex Flyer is Rex's frequent flyer loyalty program, with free sign up and a range of flight reward options available for members.
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895Reviews
168Photos
100Tips

Reviews
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Mr No N wrote a review Mar 2024
1 contribution
Brisbane - Sydney
Domestic
Flew business class (won’t let me select that above) from Brisbane to Sydney on the 10.03.24. Having only been on a plane once before as a child I’ve not got much to compare it to. However, I’d like to point out the absolute abysmal check in services at Brisbane airport. The
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 4 weeks ago
Dear Mr No, Thank you for taking the time to provide us with your feedback. We are deeply saddened to hear that your experience with us did not meet the high level of service and comfort we strive for, booking our business class option. If you wish for your matter to be further investigated, please kindly visit our website and fill in a feedback form at https://rex.com.au/FeedBack/Default.aspx Once again, we apologise for your experience and we do hope that you will give Rex another opportunity to demonstrate the service levels we pride ourselves on. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve G wrote a review Mar 2024
Melbourne, Australia121 contributions57 helpful votes
Melbourne - Canberra
Domestic
Had a wedding in Canberra to go to, sick of the other two idiot airlines in Australia. So in the interests of furthering competition we decided to try Rex. Travelling on a 737 , so basically the same as Qantas or Virgin, but No. 1 in terms of price, reliability, and on time
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 4 weeks ago
Dear Steve, Thank you for your compliments to Rex. We are grateful to hear that you find our service exceptional, and that we were part of your journey to this event you are to attend. We are truly grateful that you have taken the time to submit your review here on TripAdvisor. Thank you for your support and we also hope to see you on board a Rex flight in the future. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephen C wrote a review Mar 2024
2 contributions
Perth - Albany
Domestic
I live in USA and have used Rex over the years when I visit my sister in Perth and then need to get to Albany to see my folks. Typically, their website simply doesn't work. I don't know how else to say it, but the last 4 times I've flown with them, it takes 3 or 4 tries on a
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 4 weeks ago
Dear Stephen, Thank you for sharing your feedback. We apologise for the inconvenience this has resulted to your travel. We understand that you have lodged an online feedback via our website. Please be advised that our dedicated team are looking into this accordingly. Kind Regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael C wrote a review Mar 2024
Adelaide14 contributions12 helpful votes
Perth - St Martin / St Maarten
International
Flew Perth to Esperance and returned nine days later. Esperance had unseasonably poor weather on both days we flew and several days in between. The flight there was delayed for about five hours due to fog and low cloud but Rex did everything they could to get us there
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 4 weeks ago
Dear Michael, Thank you for taking the time to provide your feedback on TripAdvisor. We are happy to hear of your positive comments despite the challenges of the weather during your travel. One of the details which set us apart from other airlines, is the extra level of personable detail that comes from a heritage of country service and friendliness. Please be aware that we have sent your compliments regarding our Customer Service Officer, Anna, to the Esperance Airport Manager for her and all staff involved to be recognized on their excellent service, We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John M wrote a review Mar 2024
Brisbane, Australia1 contribution
Brisbane - Sydney
Domestic
Delayed….. 2 hours and waiting No information Appalling service Not good enough. Not the fault of the the young people at the desk but the problem lies squarely with operations. Management need a kick in the ass.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 4 weeks ago
Dear John, Thank you for taking the time send through your feedback here on TripAdvisor. We are saddened to hear about your experience with the disruption for your flight. I hope you can understand that despite this, we aim to bring passengers to the destination with safety as a priority. If you wish for us to look into this, you may submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights. Once again, thank you for your feedback. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123456
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Grant G wrote a tip 17 Apr
"Exit row for $15 is good value."
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Grant S wrote a tip 11 Apr
"The website just works"
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Kirstin M wrote a tip Mar 2024
"I like to travel Rex if possible. I find the staff friendly and the planes clean. I personally have never had an issue with Rex."
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Hera W wrote a tip Mar 2024
"Don't fly with Rex"
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D T wrote a tip Mar 2024
"DO NOT FLY WITH THEM"
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