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Rex Airlines

892 reviews
Headquarters: Mascot, New South Wales Australia
Overview
3.5892 reviews
Legroom
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About Rex Airlines
Headquarters: Mascot, New South Wales Australia

Airline Summary

Rex is Australia’s largest independent domestic and regional airline flying Boeing 737-800NG jet aircraft across a growing domestic network connecting Australia's capital and major tourist destinations, and a fleet of Saab 340 turboprops connecting regional Australia. You'll find Rex Lounges at Sydney, Melbourne, and Adelaide Airports, with a Brisbane lounge to be completed shortly. Rex Flyer is Rex's frequent flyer loyalty program, with free sign up and a range of flight reward options available for members.
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892Reviews
168Photos
100Tips

Reviews
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NorthStar17717752197 wrote a review Mar 2024
1 contribution
Melbourne - Brisbane
Domestic
1st time flying with Rex Airlines and wondering are the reviews good as they say . Only flying one or two times a year not familiar with booking in with different airlines the baggage attendant seen us standing there looking at our online booking printout and came straight over
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 3 weeks ago
Dear North Star, Thank you for taking the time to send in your compliments to Rex. We are grateful for your support and interest to try Rex for the first time. We believe that first impression lasts and we are happy that you have enjoyed your first flight with us. We strive for excellence in every stage of the customers’ journey and look forward to welcoming you back on-board in the near future. Kind Regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul Legate wrote a review Mar 2024
United Kingdom20408 contributions169986 helpful votes
+1
Mount Isa - Charleville
Domestic
ISA-CTL. Slightly late review of ZL5661 Milk run service in Febraury 2024. Boarding of the flight was on-time, although the service was running through to Brisbane we were disembarking at Charleville with a flight time booked at 6h20 with 5 stops. Great welcome from the crew,
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
62 Helpful votes1 Repost
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 3 weeks ago
Dear Paul, It is good to hear from you once again. We are truly delighted of your positive feedback and in depth comments with regards to your recent travel with us. We appreciate your understanding with regards to the disruption and we are happy to hear that our staff were able to assist you to the best possible way in this instance. At Rex, we are particularly proud of our team’s commitment to providing exceptional service at every step of our customer’s journey. Once again, thank you for your kind words regarding our service, and for supporting Rex. It was our pleasure to serve you in our 'Milk Run' service. Kind regards, The Rex Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kirstin M wrote a review Mar 2024
1 contribution
Adelaide - Melbourne
Domestic
In a fluster and rush to catch my flight I accidentally left my laptop at Gate 12 in Adelaide. By the time I landed in Melbourne, Rex staff had rung me & left messages to let me know that they had it safe and sound. They offered to send it on the next flight to Melbourne, I
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 3 weeks ago
Dear Kristin, Thank you for your positive feedback with us. We truly appreciate your support for sending this here in Trip Advisor as well. We look forward to see you soon on our flights! Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul B wrote a review Mar 2024
2 contributions
Melbourne - Canberra
Domestic
We have flown Rex a few times now and i cannot fault them Left on time arrived on time with minimal fuss The cabin crew went out of their way to make the flight enjoyable I think other domestic carriers could learn from Rex about service and flights leaving and arriving on time
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 4 weeks ago
Dear Paul, Thank you for taking the time to provide your feedback on TripAdvisor. One of the details which set us apart from other airlines, is the extra level of personable detail that comes from a heritage of country service and friendliness. We look forward to maintaining our commitment of excellence in customer service and reliability the next time you choose to fly with Rex. Kind Regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mr No N wrote a review Mar 2024
1 contribution
Brisbane - Sydney
Domestic
Flew business class (won’t let me select that above) from Brisbane to Sydney on the 10.03.24. Having only been on a plane once before as a child I’ve not got much to compare it to. However, I’d like to point out the absolute abysmal check in services at Brisbane airport. The
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RexAirlines, Guest Relations Manager at Rex Airlines
Responded 4 weeks ago
Dear Mr No, Thank you for taking the time to provide us with your feedback. We are deeply saddened to hear that your experience with us did not meet the high level of service and comfort we strive for, booking our business class option. If you wish for your matter to be further investigated, please kindly visit our website and fill in a feedback form at https://rex.com.au/FeedBack/Default.aspx Once again, we apologise for your experience and we do hope that you will give Rex another opportunity to demonstrate the service levels we pride ourselves on. Kind regards, The Rex Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123456
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Grant S wrote a tip 11 Apr
"The website just works"
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Kirstin M wrote a tip Mar 2024
"I like to travel Rex if possible. I find the staff friendly and the planes clean. I personally have never had an issue with Rex."
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Hera W wrote a tip Mar 2024
"Don't fly with Rex"
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D T wrote a tip Mar 2024
"DO NOT FLY WITH THEM"
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Ryan R wrote a tip Mar 2024
"Avoid flying with Rex whenever possible."
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