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Rex Airlines

869 reviews
Headquarters: Mascot, New South Wales Australia
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3.5869 reviews
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About Rex Airlines
Headquarters: Mascot, New South Wales Australia

Airline Summary

Rex Airlines (Rex) is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 7 Boeing 737-800NG aircraft to 58 destinations throughout all states in Australia. The airline operates Rex Lounges at Sydney, Melbourne, and Adelaide Airports, with a Brisbane lounge to be completed shortly. Rex also has operating bases located at Adelaide Airport (ADL), Melbourne Airport (MEL), Sydney Airport (SYD), Townsville Airport (TSV), Perth Airport (PER) and Cairns Airport (CNS). Visit rex.com.au to find out more.
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869Reviews
158Photos
100Tips

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Adventurers049 wrote a review Yesterday
Brisbane, Australia3393 contributions971 helpful votes
Brisbane - Sydney
Domestic
We have flown with REX a number of times and never disappointed! Check-in is easy and boarding smooth. The seats are of generous size. The inflight coffee and snacks were good. Will fly with them again.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alisha wrote a review Yesterday
Sydney, Australia1 contribution
Sydney - Brisbane
Domestic
On February 29th, I purchased a last-minute ticket for the 7:30 flight. However, I did not receive an email invoice for this transaction. To my dismay, upon checking my bank statement, I discovered that I have been charged three times for this booking. The tickets were quoted at $259 x 2, totaling $518. Yet, I have been charged two transactions of $262 and then one transaction of $518. I had already contacted your customer service over the weekend and spoke with Mikey on Saturday regarding this matter. However, the response I received was far from satisfactory. Mikey did not display any sense of accountability or remorse for the situation. Additionally, when I requested an email correspondence summarizing our conversation, I was denied this simple request This experience has left me deeply disappointed and has shattered my trust in this company. It is unacceptable to double charge customers, show no accountability for errors, and neglect to provide essential documentation
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryan R wrote a review Yesterday
1 contribution
Coolangatta - Sydney
Domestic
One of the airline's luggage collection staff member at gold coast airport placed a identification tag on a part of our pram that needed to be taken off so it wouldn't get damaged during the flight. I told her this but she refused to print a new tag (it couldn't be moved without tearing it). That part of the pram was broken during the flight. At the destination airport Rex did not have any staff available at their counter, so I could not show them the damage, but I took photos, which were provided to Rex the following day. It's now been 3 months and Rex continue to refuse to accept responsibility for the actions of their staff, and the damage caused to the pram. I have never experienced an airline to be so untrustworthy and will not fly with them again. I will advise people to avoid the airline wherever possible. Side note, the aircraft did not have air conditioning and it was the middle of summer. Just a shonky airline all around.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paul Legate wrote a review Yesterday
United Kingdom20383 contributions167750 helpful votes
+1
Brisbane - Mount Isa
Domestic
Rex Airlines operate many services in Australia, including truck routes and regional services. There is one route which is quite unique, it is a service which runs from Brisbane to Mount Isa. The 'mik run' service connects rural communities in Queensland and operates the 1560km route twice a week using Saab 340 aircraft and has 7 stops enroute, journey time 9h15. Boarding started about 10 minutes before departure time. There was a good welcome onboard, the aircraft was in good condition and the seats were comfortable with a good amount of legroom. The flight departed Brisbane slightly behind schedule, service from the one crew member was excellent. On the longer sectors tea/coffee and snacks were brought round. Some stops were short and passengers were asked to stay on the plane whilst a couple of the larger airports had good facilities and everyone onboard could disembark whilst the aircraft was refuelled. Charleville had a good cafe and there was an extended stop of 40 minutes to take advantage. There were storms enroute so there were some diversions as well as a downpour at Windorah so the flight was around 30 minutes delayed on arrival into Mount Isa which was fine considering the distance and the weather conditions. It was a fantastic experience travelling on the 'milk run' to Mount Isa. Hugely impressed with Rex Airlines and the friendly crew.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
24 Helpful votes1 Repost
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Christopher G wrote a review 1 Mar
4 contributions
Adelaide - Port Lincoln
Domestic
Following on from my previous post I have now had a response from Rex regarding my baggage that was removed from a flight and placed onto another flight to a completely different destination. The company accept fault of one of its staff whilst also contradicting itself and saying my bag was removed from flight for weight despite my bag being 18kg and under the limit. How was it that my bag was sent to brisbane instead of port lincoln and not remaining in adelaide if it was for weight? Had my bag been removed for weight purposes it could have been returned on a later flight that evening instead i had to wait longer for it to come back from brisbane. How is it that the company fail to accept responsibility whilst also admitting it was a staff issue. The company lie, cheat and steal and are by far the worst airline I have ever dealt with
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryan R wrote a tip Yesterday
"Avoid flying with Rex whenever possible."
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FarAway10266690907 wrote a tip Feb 2024
"Leave your number when booking. If you’re running late they actually call you to see where you are!"
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Graham B wrote a tip Feb 2024
"Try bidding for an upgrade to Business"
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Trip42817901922 wrote a tip Feb 2024
"Fly another airline domestically"
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Darren B wrote a tip Jan 2024
"Don't get caught out with their dodgy upgrade offers. They will scam you with false stories of being outbid, but you haven't."
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