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Regional Express Airlines


322 reviews
Headquarters: 81-83 Baxter Road, Mascot, Botany Bay, New South Wales 02020 Australia 13 17 13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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322 Reviews from our TripAdvisor Community

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322 reviews from our community

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Showing 315: English reviews
Umina Beach, Australia
Level 6 Contributor
179 reviews
86 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flew on the Hound Dog Express for the Elvis Festival & from the moment we arrived at the Airport we were treated like Royalty, all the staff were friendly & helpful, the flight was great & the service on board was really efficient, we were surprised to get refreshments offered on such a short flight, I would highly recommend Regional...

Date of travel: January 2019
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Domestic Economy Sydney - Parkes

Helpful?
Thank Anniewhatto
Dubbo, Australia
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed 1 week ago

Just a big thank you and shoutout to the crew on a recent sydney to dubbo flight, from checkin to baggage claim all Rex staff were smiling and happy to help.

Date of travel: December 2018
Domestic Economy Sydney - Dubbo
Helpful?
Thank Matt W
Christchurch, New Zealand
Level 5 Contributor
66 reviews
17 helpful votes
Reviewed 1 week ago

I am flying from NZ and booked the next available connecting flight which was the next day. I bought the CHubb travel insurance as well. Then within days of booking my flight, I am informed that the flight has been cancelled and i can fly the next day!. That leaves me having to pay for accommodation and added costs for...

Date of travel: January 2019
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Domestic Economy Perth - Albany

Helpful?
2 Thank 127jedt
Albany, Australia
Level 3 Contributor
19 reviews
6 helpful votes
Reviewed 2 weeks ago via mobile

My flight was half an hour late and it took over 20 minutes for luggage to come out. Consequently I missed my next flight. Considering my fare was $220 one way this is pathetic. Rex needs to improve their level of service.

Date of travel: January 2019
Domestic Economy Albany - Perth
Helpful?
2 Thank Mitchembo
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear Mitchembo, Thank you for sharing your review with us on TripAdvisor. The Rex Team is committed to providing a reliable, efficient and friendly service to our passengers. We are sincerely sorry for any inconvenience experienced on this occasion due to the delay. Unfortunately, elements beyond our control, such as weather, can cause disruptions. Rex is very mindful of the...

Date of travel: January 2019
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Domestic Economy Albany - Perth

1 review
3 helpful votes
Reviewed 2 weeks ago via mobile

Arrived in Sydney after a one hour REX flight and the handle had been CUT off luggage. Had to buy a new bag before the connecting flight. Rex would not refused to discuss it until they’d ‘investigated’. I’ll bare my bum in Bourke St if there was any investigation at all as 6 weeks later they Emailed to say it...

Date of travel: August 2018
More 
Domestic Economy Parkes - Sydney

Helpful?
3 Thank Jacquie A
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear Jacquie A, Thank you for taking the time to share your review with us on TripAdvisor. On behalf of the Rex team, we wish to offer our sincere apologies for the inconvenience arising from this incident. We hope you can appreciate, that items that are sent through the checked baggage system are controlled by Sydney Airport and travel on...

Date of travel: August 2018
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Domestic Economy Parkes - Sydney

Greater Melbourne, Australia
Level 6 Contributor
3,772 reviews
938 helpful votes
Reviewed 3 weeks ago via mobile

They are the only way to fly to Mount Gambier if we want to see close family friends and save on 5-6 hour drive. Luckily we find them to be a reliable and friendly way to do so. Keep up the good work

Date of travel: April 2018
Domestic Economy Melbourne - Mount Gambier
Helpful?
Thank JohnG3121
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear JohnG3121, Thank you for sharing your review with us on TripAdvisor. We are pleased to hear that Rex is able to provide a reliable air service, since one of our goals is to give passengers in regional Australia the option of a friendly and efficient air service. Thank you once again for your support, and we look forward to...

Date of travel: April 2018
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Domestic Economy Melbourne - Mount Gambier

Bermagui, Australia
Level 4 Contributor
26 reviews
19 helpful votes
Reviewed 3 weeks ago via mobile

A very smooth flight with great customer service. Arrived well ahead of schedule with plenty of inflight enjoyment.

Date of travel: December 2018
Domestic Economy Moruya - Sydney
Helpful?
Thank Mcilrath
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear Mcilrath, Thank you for sharing your review with us on TripAdvisor. On behalf of the team at Regional Express, we are happy to hear of your excellent experience with us, since one of the things Rex strives for is to provide great customer service based on good old-fashioned country friendliness. Thank you for your support, and we look forward...

Date of travel: December 2018
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Domestic Economy Moruya - Sydney

Santorini, Greece
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 4 weeks ago via mobile

If you have somewhere to be do not book with Rex airline. Waited in airport for 6 hours and every hour had to approach the desk to ask if it was still leaving and every time they said that it had been further delayed.

Date of travel: December 2018
Domestic Economy Merimbula - Sydney
Helpful?
1 Thank Gc1993
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear Gc1993, Thank you for reviewing us on TripAdvisor. As an independent airline serving regional Australia, Rex is committed to providing a reliable, friendly service to our country passengers. As such, we apologise for the extensive delays to your flight on this occasion. Another thing Rex strives for is to provide an extra level of service, including personal attention stemming...

Date of travel: December 2018
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Domestic Economy Merimbula - Sydney

1 review
1 helpful vote
Reviewed 4 weeks ago

Delayed over 4 hours at airport and then flight cancelled late at night with no accommodation or food provided

Date of travel: December 2018
Domestic Economy Armidale - Sydney
Helpful?
1 Thank Traveller43215
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear Traveller43215, Thank you for taking the time to send in your review. On behalf of Rex, I offer our sincere apologies for the delay to your flight. We understand it would have been very frustrating regardless of your reason for travel. In accordance with our Conditions of Carriage, deemed to have been agreed to at the time of purchase,...

Date of travel: December 2018
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Domestic Economy Armidale - Sydney

Adelaide, Australia
Level 4 Contributor
36 reviews
4 helpful votes
Reviewed 4 weeks ago

This airline is a great small airline. It travels between Adelaide and many country areas, such as Port Lincoln, Port Augusta, Whyalla, Mount Gambier, Kangaroo Island, Coober Pedy, Ceduna and many more. It also travels from Melbourne and Sydney to country areas. Its main usage is flying people to and from country areas.

Date of travel: June 2018
Domestic Economy Adelaide - Kingscote
Helpful?
Thank wendy505007
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear wendy505007, Thank you for reviewing us on TripAdvisor. On behalf of Rex, we are always glad to hear when passengers appreciate the air service we deliver to regional Australia, since one of our goals is the provision of an efficient and reliable air service based on our country heritage and good old-fashioned values. Thank you for your kind words,...

Date of travel: June 2018
More 
Domestic Economy Adelaide - Kingscote

See travel tips for airlines
“Don't fly on this airline”
Traveller43215, 20 Dec 2018 | Read review
“For a small amount of money, a seat with extra legroom is available. There is no food or entertainment. My flight time was about 20 minutes.”
wendy505007, 18 Dec 2018 | Read review
“reading material but it was a short flight”
michelemJ2499VO, 17 Dec 2018 | Read review
“Try to get Roxy as your flight attendant.”
torpianc, 14 Nov 2018 | Read review
“Check in on line and enjoy the experience.”
britenbreezy, 28 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Regional Express Airlines
Australian-based Regional Express Airlines (ZL), also known as Rex, is the country's largest regional airline. The airline flies to about 58 destinations within New South Wales, Queensland, South Australia, Tasmania, Victoria and Western Australia. Its entire fleet is configured with Economy Class seating. The airline has operating bases located at Adelaide Airport (ADL), Melbourne Airport (MEL), Sydney Airport (SYD), Townsville Airport (TSV), Perth Airport (PER), Cairns Airport (CNS). The airline also operates Rex Lounges at the Sydney, Melbourne and Adelaide Airports.

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