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Regional Express Airlines


252 reviews
Headquarters: 81-83 Baxter Road, Mascot, Botany Bay, New South Wales 02020 Australia 13 17 13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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252 Reviews from our TripAdvisor Community

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252 reviews from our community

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Showing 247: English reviews
Auckland Central, New Zealand
Level 4 Contributor
25 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

Rex have consistently been on time and offer competetive prices. They have saved me numerous times with international connections out of Sydney. With a smile every time. Thoroughly recommend Rex when you need to be somewhere on time and not stressed out!

Domestic Economy Armidale - Sydney
Helpful?
Thank WillU893
Armidale, Australia
Level 6 Contributor
246 reviews
39 helpful votes
Reviewed 4 days ago
NEW

I have traveled this route regularly this year and have never had a delay - I miss the quality food of the competition - Qantas ... and the glass of wine.

Domestic Economy Sydney - Armidale
Helpful?
Thank faysie2015
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Armidale, Australia
Level 6 Contributor
246 reviews
39 helpful votes
Reviewed 4 days ago
NEW

Flying for work. REX always seems more cramped than Qantas and a tiny packet of soy chips compared to yummy crackers and cheese - no comparison. the staff are friendly though.

Domestic Economy Armidale - Sydney
Helpful?
Thank faysie2015
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Level 3 Contributor
19 reviews
3 helpful votes
Reviewed 5 days ago
NEW
via mobile

Flight was scheduled for 06:30. Now 2 hours later, no etd and only one announcement about technical issues and waiting for a call from Sydney. Bound to miss a connecting flight to Broome ☹️😡Just been informed that pilot will test engines, then send data to Sydney and wait for approval. No certainty!!!!

Domestic Economy Albany - Perth
Helpful?
Thank Johan H
Gymea, Australia
Level 5 Contributor
59 reviews
10 helpful votes
Reviewed 1 week ago

Although their planes are small (30 seat) and they only have a single cabin crew the service is delivered with a smile and it feels very homely.

Domestic Economy Sydney - Broken Hill
Helpful?
1 Thank Colin T
1 review
2 helpful votes
Reviewed 2 weeks ago via mobile

Delay Delay Delay. So if u are urgent or don't like to wait. It seems that is a all time issue. AVOID And they take jokes seriously. That is a nice slogan.

Domestic Economy Sydney - Dubbo
Helpful?
2 Thank YI Z
Regional Express Airlines, Manager at Regional Express Airlines, responded to this review

Dear YI Z, Thank you for taking the time to review us on TripAdvisor. The Rex Team is committed to providing a reliable, efficient and friendly service to our passengers. We sincerely regret and apologise for any inconvenience experienced on your recent travels with us. While we strive for a high degree of reliability, elements beyond our control, such as...

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Domestic Economy Sydney - Dubbo

Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 weeks ago

Excellent Cabin & Flight Staff. I had a fall at the carpark before getting on & the Cabin person - kindly bandaged my leg

Domestic Economy Adelaide - Mount Gambier
Helpful?
1 Thank Robyn T
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear Robyn T, Thank you for taking your time to review us on TripAdvisor. We are happy to hear that you have had an excellent experience flying with us between Adelaide and Mount Gambier. The Rex team is committed to providing that extra level of service, stemming from our country heritage, to all our passengers. We pride ourselves on having...

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Domestic Economy Adelaide - Mount Gambier

Perth, Australia
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed 3 weeks ago

Very comfortable and relaxing for a smaller plane SAAB 340? A greater choice of snacks would be good.

Domestic Economy Perth - Esperance
Helpful?
Thank r0gerj0hns
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear r0gerj0hns, Thank you for sharing your review with us on TripAdvisor. At Rex, we are committed to providing a reliable, efficient and friendly service to all our passengers, and are always pleased to hear when our passengers have an excellent flying experience with us. We have also noted your feedback about a wider choice of snacks. Due to our...

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Domestic Economy Perth - Esperance

Cairns, Australia
Level 4 Contributor
39 reviews
4 helpful votes
Reviewed 4 weeks ago via mobile

Due to work commitments I had to fly back to Cairns. There was a low in the gulf so that made things interesting. The flight was rescheduled from pm to am. We had ample notice of changes and there was some confusion at check-in and we were off. The low became a cyclone so it was proably the best. Comfy...

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Domestic Economy Mount Isa - Cairns

Helpful?
Thank George B
Regional Express Airlines, Guest Relations Manager at Regional Express Airlines, responded to this review

Dear George B, Thank you for taking the time to share your review with us on TripAdvisor. The Rex Team is committed to providing a reliable and efficient service to our passengers. We sincerely apologise for any inconvenience caused as a result of the change in schedule. Safety is paramount to our airline and thus the decision was made to...

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Domestic Economy Mount Isa - Cairns

Level 4 Contributor
39 reviews
19 helpful votes
Reviewed 4 weeks ago

Work booked me this flight so I drove CNB > SYD and then flew. There were a huge amount of delays that I eventually realised it would have been significantly quicker to drive there, but I was too tired to even bother requesting a cancellation. An hour later than we were meant to leave, we finally left. The flight was...

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Domestic Economy Sydney - Newcastle

Helpful?
1 Thank Alicia J
Regional Express Airlines, Manager at Regional Express Airlines, responded to this review

Dear Alicia J, Thank you for sharing your review with us. We sincerely apologise for the delay to your flight. We appreciate it must have been very frustrating, regardless of your reason for travel. At Rex, we are committed to providing a reliable, efficient and friendly service to our passengers. Unfortunately, factors beyond our control, such as weather, can cause...

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Domestic Economy Sydney - Newcastle

See travel tips for airlines
“Be prepared for basic service in a small plane.”
583colint, 3 Aug 2018 | Read review
“Take your own choice of snacks”
r0gerj0hns, 18 Jul 2018 | Read review
“Tip for the airline, better training in customer service.”
Dojii, 5 Jul 2018 | Read review
“get seat closest to cockpit as the engines are loud”
TimJ213, 28 Jun 2018 | Read review
“Pack light for cabin bags.”
khood57, 4 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Regional Express Airlines
Australian-based Regional Express Airlines (ZL), also known as Rex, is the country's largest regional airline. The airline flies to about 58 destinations within New South Wales, Queensland, South Australia, Tasmania, Victoria and Western Australia. Its entire fleet is configured with Economy Class seating. The airline has operating bases located at Adelaide Airport (ADL), Melbourne Airport (MEL), Sydney Airport (SYD), Townsville Airport (TSV), Perth Airport (PER), Cairns Airport (CNS). The airline also operates Rex Lounges at the Sydney, Melbourne and Adelaide Airports.

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