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WestJet


9,690 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,690 Reviews from our TripAdvisor Community

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9,690 reviews from our community

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Showing 9,392: English reviews
1 review
Reviewed yesterday
NEW
via mobile

flight late waited in a tin hut for 1.5 hrs delay cold drafty...ridiculous never fly westjet third flight this week I was delayed

Domestic Premium Economy Calgary - Kamloops
Helpful?
Thank Chris H
Vancouver, Canada
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

WestJet, I love you, but that tapas box I got on the flight in first class was garbage - substandard ingredients, tasteless and devoid of nutrients. Food choices and quality need to improve for the value.

USA Premium Economy Vancouver - San Diego
Helpful?
Thank Deborah N
Nanaimo, Canada
Level 6 Contributor
83 reviews
27 helpful votes
Reviewed yesterday
NEW

I'm a BIG WestJet fan, however, they completely failed on the service of the flight on this flight. They boarded the plane approx. 45 min prior to departure and the first time they came around with the complimentary beverages (and a package of pretzels or 2 cookies) was 2 hrs 45 min later! The next time they came around with...

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International Economy London - Calgary

Helpful?
Thank lovetravellivetravel
Calgary, Canada
Level 6 Contributor
1,459 reviews
676 helpful votes
Reviewed yesterday
NEW

We had printed our boarding passes at home and since we didn't have any luggage to check, we went through security and waited at the gate. A few mintues before boarding, they made an announcement for passengers to come to the counter and verify their boarding passes. The line up grew very long because it seemed that none of the...

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USA Economy Calgary - Las Vegas

Helpful?
Thank Usia2014
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1 review
Reviewed yesterday
NEW

Let me preface this review with some information. I have given Westjet 2 opportunities to remedy this issue and both times I was meet with a generic response. Me and my wife were on our way to London when our flight was delayed due to a medical emergency. Obviously, this is out of Westjet's control however the response to the...

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International Economy Calgary - London

Helpful?
Thank Brent H
Riverview, Canada
Level 6 Contributor
600 reviews
188 helpful votes
Reviewed yesterday
NEW

The Boeing 737-800 appeared to be fairly new withe good seats and suprisingly good leg room for my 5’ 9” size. We got lucky and the flight was not full so we had 3 seats for the 2 of us. Staff were nice. After 6 + hours flight we could not land and circled Hfx for 20 min until fog/rain...

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International Economy London - Halifax

Helpful?
Thank Robert B
Barrhead, Canada
Level 4 Contributor
30 reviews
8 helpful votes
Reviewed yesterday
NEW

Our flight was cancelled due to weather. Nothing is provided to customers because of this. We had to find a hotel at midnight, Pay extra for food and hotel and cab fare. However the employees were helpful and allowed us to choose the time for our next flight. I know they cant control the weather but I wish they did...

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Domestic Economy Toronto - Edmonton

Helpful?
Thank Z441VQnicolem
Edmonton, Canada
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed yesterday
NEW

3 hr. delay in Vcr. Lame excuse by WestJet with an aircraft being stuck in Las Vegas. So not a good start to vacation. Late leaving LAX on Return Flight thus late arriving at YEG. Do not like to complain but future flights will put more research in travelling via other airlines. Westjet is no longer more preferred carrier.

USA Economy Edmonton - Los Angeles
Helpful?
Thank billyJD
Vancouver, Canada
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

This was a very comfortable flight despite its shortness and I will happily do the same again in January 2019 when I am supposed to return there on business again.

Domestic Economy Vancouver - Winnipeg
Helpful?
Thank lalehk1
Brisbane
Level 5 Contributor
53 reviews
6 helpful votes
Reviewed 2 days ago
NEW

We flew Premium economy to Lax from Brisbane Australia on Qantas - which was heaven!! Then we boarded WestJet in LAX... oh my gosh, it was a wake up call!!? We had to check our hand luggage as there was NOT ENOUGH ROOM to fit people and hand luggage in the small space they had allotted us. We squeezed into...

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Canada Premium Economy Los Angeles - Vancouver

Helpful?
Thank wandawoo
See travel tips for airlines
“BRING FOOD!!! No complimentary food on international flights!!! (I know, right?!)”
lovetravellivetravel, 15 Oct 2018 | Read review
“Verify your boarding pass if you have printed it at home or on your device to avoid long wait lines at the gate.”
Usia2014, 15 Oct 2018 | Read review
“Be prepared as many Customers carry their life in their On Board Luggage.”
billyJD, 15 Oct 2018 | Read review
“Maybe see if you can book with another airline unless you don't mind squishing in.”
wandawoo, 14 Oct 2018 | Read review
“WestJet has some great specials worth keeping an eye out,”
246viae, 14 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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