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WestJet


8,149 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,149 Reviews from our TripAdvisor Community

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8,149 reviews from our community

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Showing 7,899: English reviews
Winnipeg, Canada
Level 6 Contributor
116 reviews
19 helpful votes
Reviewed today
NEW

A storm hit Toronto delaying flights in and out of that city. When our flight arrived in Halifax we had to deplane to go through customs. We had re-boarded to continue to Toronto where we would connect with the next flight to Winnipeg, when we were told we could deplane again as the plane could not take off until the...

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International Economy Glasgow - Winnipeg

Helpful?
Thank Sandra S
London, Canada
Level 2 Contributor
5 reviews
Reviewed today
NEW

Although shortish flight 4 1/2 hours they served no food or drinks, it was early morning and had to at airport by 6am. All else ok.....

Caribbean Economy Toronto - St Martin / St Maarten
Helpful?
Thank peterace99
Oro Station, Canada
Level 5 Contributor
70 reviews
6 helpful votes
Reviewed today
NEW

We took off from Toronto in the morning and landed in Las Vegas around 1:00 their time. It was a smooth flight and great service. The return flight went from Las Vegas to Calgary and we had a lay over then went to Toronto from there.

USA Economy Toronto - Las Vegas
Helpful?
Thank Paul B
New Westminster, Canada
Level 3 Contributor
13 reviews
8 helpful votes
Reviewed today
NEW

Even though the flight was about 40 minutes late leaving Brandon, I still liked the flight on a smaller (can't find the boarding pass) prop jet to Calgary...The legroom was fine and the service was fine for water and coffee. Also because we were late arriving in Calgary, I didn't have as long to wait to board the flight home...

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Domestic Economy Brandon - Vancouver

Helpful?
Thank hkgilchrist
Camrose, Canada
Level 3 Contributor
11 reviews
13 helpful votes
Reviewed today
NEW

I fly with Westjet quite often, and usually either book premium or upgrade. My husband and I had some issues recently with a couple of flight to Huatulco such as poor service in premium. However, on a recent flight to Las Vegas, I was very impressed with three attendants...two on the flight there and one on the way back. Laura...

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USA Premium Economy Edmonton - Las Vegas

Helpful?
Thank June C
Chester-le-Street, United Kingdom
Level 3 Contributor
13 reviews
10 helpful votes
Reviewed today
NEW

Summer visit to my family, and Westjet made my travelling perfect. Service is excellent all round and staff so helpful. Sadly only fly between May and October on this route, but will use them every time.

International Economy Glasgow - Halifax
Helpful?
Thank upsadaisy1950
1 review
Reviewed yesterday
NEW

Great trip..needed assistance...Jessica at Halifax was a terrific help..lovely young woman great personality!..she was very interested in ensuring I was taken care of.. and gave me a great hug as I was leaving..!..She is a real gem..!

International Economy Ottawa - Glasgow
Helpful?
Thank William M
Level 3 Contributor
16 reviews
7 helpful votes
Reviewed yesterday
NEW

This was a super full flight but as always WestJet takes customer service seriously and allowed free baggage checking to reduce the overhead bins being too full. We had an ontime enjoyable flight and returned a week later via the same route with not hitches.

Domestic Economy Comox - Calgary
Helpful?
Thank Laura P
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

,Staff is good although they don't tell jokes anymore (sad) Also Westjet going to the small planes has negatively impacted the customer experience and diminished the brand.

Domestic Economy Kelowna - Regina
Helpful?
Thank Mark G
Toronto, Canada
2 reviews
1 helpful vote
Reviewed yesterday
NEW

I’m a terribly nervous flyer but the crew on our flight was simply fantastic. Always smiling, very funny and always providing top notch service. Plane was clean and staff was totally professional. WestJet will be my airline of choice from now on.

Domestic Economy Toronto - Calgary
Helpful?
Thank Dave D
See travel tips for airlines
“Be persistent and polite when you need help. Don't give up. Try a different agent if one isn't being helpful.”
sandrasZ4303CP, 21 Jun 2018 | Read review
“Eat before you fly Westjet”
peterace99, 21 Jun 2018 | Read review
“Your kidding about the food and beverage, right? Have your credit card ready if you want on board food.”
hkgilchrist, 21 Jun 2018 | Read review
“Relatively short flight so in craft entertainment is not a miss on this occasion.”
upsadaisy1950, 21 Jun 2018 | Read review
“Just don't cheat on your size of carry-ons! Make it better for all concerned.”
U9535YDlaurap, 20 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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