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WestJet

17,903 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1
Overview
3.517,903 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About WestJet
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1

Airline Summary

Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).
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17903Reviews
1456Photos
100Tips

Reviews
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Popular mentions
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Michael L wrote a review Yesterday
1 contribution
Vancouver - London
International
Dont choose this company if you dont want to have cancelled flight! They dont care about client and they manipulate really well when client is stressed about their problems! They dont refund money for flights, because as they told "this is not their responsibility".
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Natalia R wrote a review Yesterday
1 contribution
Vancouver - London
International
Terrible experience with this company! We also heard a lot of ugly stories about them and they canceled a lot of flights: Paris, Winnipeg and London. Ne careful when you choose airplan company…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Greg W wrote a review 24 May
1 contribution
Orlando - Calgary
Canada
Absolutely gong show today flights cancelled . Put me on 16hrs of layover and not sitting with my 8yr old spent good part of day trying to fix it . Then was given food vouchers that didn't work
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cayley K wrote a review 24 May
3 contributions
Calgary - Las Vegas
USA
Disappointed to see that WestJet is not what it used to be. They made everyone boarding in Zone 4 check their carry on bags before boarding the plane. When I got on the plane, the overhead bins for the first 15 rows were almost entirely empty! Had to go to multiple terminals in the Vegas airport to find my bag, which took nearly a hour. Totally defeats the purpose of packing a carry on bag - and they did this on the return flight as well! WestJet is the only airline that has made me check my carry on bag, definitely want to fly another airline to Vegas next time.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cassie M wrote a review 24 May
1 contribution
Victoria - Ottawa
Domestic
After a god-awful experience with Air Canada last time we flew, we booked Westjet thinking it might be a better experience. Boy was I wrong. Flights have been delayed nonstop, and I will be missing my friend’s wedding because of it. Save yourself the hassle of this garbage and drive, you’ll get there faster.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dorion R wrote a tip 24 May
"Avoid booking with west jet if you want to arrive at your destination at the correct time. "
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Connector11501875659 wrote a tip 23 May
"Run far away from westjet. The extra savings is NOT worth it at all."
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riley g wrote a tip 21 May
"Best way to have a good flight with this airline is to book a different one."
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Travel47579298907 wrote a tip 20 May
"Travel with noise cancelling head phones if any noise will bother you. Becl prepared. "
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Angel G wrote a tip 20 May
"Never flight with them"
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Baggage fees
Canada to United States
Carry-on bag: Included
1st checked bag: AU$33 - AU$38
2th checked bag: AU$55 - AU$65
3th checked bag: AU$110 - AU$130
4th checked bag: AU$110 - AU$130
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$45 - AU$53
2th checked bag: AU$75 - AU$89
3th checked bag: AU$150 - AU$177
4th checked bag: AU$150 - AU$177
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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