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WestJet


4 of 5 bubbles
2,291 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,291 Reviews from our TripAdvisor Community

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2,291 reviews from our community

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Showing 2,206: English reviews
Calgary, Canada
Level Contributor
490 reviews
349 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

When going on vacation we always book WestJet. Their Plus seats make the long flights much more comfortable. It is nice to have our own space as a couple. And the extra legroom is appreciated. Generally our flight attendants have been very friendly and polite. On one leg for this trip the lead flight attendant did the safety demo 'a...

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Caribbean Premium Economy Calgary - Montego Bay

Helpful?
Thank Altius10
Calgary
Level Contributor
17 reviews
2 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

First off they charge for international luggage! We upgraded to plus seating as there is no business class or first class. We still had to pay for return luggage ask why no reason just cause they can ,No choices in Canada west jet has gone down hill all the way! Find another airline the seats even in plus seating suck!...

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Mexico Premium Economy Calgary - Cancun

Helpful?
Thank darens2015
Okanagan Valley, Canada
Level Contributor
29 reviews
16 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

thought the ticket price was reasonable until had to pay extra so could be seated next to my partner, also had to pay extra for 1st checked bag, x2 for two people, x2 cause you get charged both ways. food in flight = $mo money$. Internet service = $mo money$. free entainment = $mo money to download the app$. Everything...

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Mexico Economy Kelowna - Cancun

Helpful?
Thank Milton W
Manitoba
Level Contributor
13 reviews
11 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

We always choose WestJet if we have the choice and for the first time in all these years, we decided to upgrade to Plus! WOW!! If you can afford the $120 per person and have a longer flight, I would highly suggest it! Don't book it, 24hrs prior to departure, you can check in online - do that and hit...

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Mexico Premium Economy Saskatoon - Puerto Vallarta

Helpful?
Thank BEAUTYJUST4U
Ottawa, Canada
Level Contributor
5 reviews
3 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

Have been travelling to London on Air Canada for years. Decided to try WestJet service to Gatwick since it was $250 less expensive. It did require a connecting flight which was more time but connections were good both ways. Air Canada lowered their price and subsequently WestJet lowered their price. I called to ask WestJet to honour the lower price....

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International Economy Ottawa - London

Helpful?
Thank Barbara D
Calgary, Canada
Level Contributor
57 reviews
31 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

We love westjet, they never fail in service! There was an emergency (someone fell ill) on this flight home to yyc and they handled it calmly and professionally. Everyone was friendly and helpful for both flights to and home.

USA Premium Economy Calgary - Las Vegas
Helpful?
Thank 4familytravels4fun
Penticton, BC, Canada
Level Contributor
3 reviews
18 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

We left Penticton on Nov. 11, 2016, arrived into Calgary for our connecting flight to LA. where we had to overnight and then fly from there to Manzanillo via Alaska Air. In Calgary, security shows you your bags on a TV screen for identification, which I did identify. Upon arrival at LAX, where we had to claim our luggage, one...

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Mexico Premium Economy Penticton - Manzanillo

Helpful?
Thank sharonmrsh
Nanaimo, Canada
Level Contributor
12 reviews
4 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW via mobile

One of our bags was left behind in Varadero because mine was pulled aside because of 2 paintings that I purchased at the market were inside. The plane was almost loaded at this point. After I finished dealing with it I had to run to board the plane. They(Cuban customs) said it would be on the plane. The bag arrived...

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Caribbean Economy Nanaimo - Varadero

Helpful?
Thank accommodation2014
Bellingham, Washington
Level Contributor
25 reviews
9 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Just flew in from Honolulu on a Westjet 737. Halfway through the filght, I said to myself, "Why do I feel so good? Why aren't I mad?" Then I looked down and saw all the room in front of my knees. The seat in front of me was leaned back, and I still had a lot of room. I worked...

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Canada Economy Honolulu - Vancouver

Helpful?
Thank Nancy A
Level Contributor
181 reviews
124 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

We actually flew Plus class (not an option in the dropdown box). What we liked about it: - picked the first row, with so much leg room I couldn't touch the wall with my feet - when I needed to change the date of our flights, someone actually answered the phone and spoke to me. The other big Canadian airline...

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USA Premium Economy Toronto - Phoenix

Helpful?
Thank Bill K
See travel tips for airlines
“cancel and fly with someone else”
 of 5 bubbles 244miltonw, 8 Dec 2016 | Read review
“Closer to the front of the plane is the best!”
 of 5 bubbles BEAUTYJUST4U, 7 Dec 2016 | Read review
“Make sure extra legroom is enough of a bonus to pay for Plus Class”
 of 5 bubbles GoKingBee2, 5 Dec 2016 | Read review
“Book ahead for best prices - they are popular flights.”
 of 5 bubbles KarinG580, 4 Dec 2016 | Read review
“Don't take your dog on board.”
 of 5 bubbles MissyT68, 3 Dec 2016 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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