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WestJet


4 of 5 stars
1,475 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 613
    Excellent
  • 510
    Very good
  • 205
    Average
  • 86
    Poor
  • 61
    Terrible
Great Cabin Crew

While safety and efficient cockpit staff are a given, in flight service and the attitude of the in... read more

4 of 5 starsReviewed 6 days ago
HariA1950
,
Vancouver, Canada
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,475 Reviews from our TripAdvisor Community

Write a Review

1,475 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
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  • Any
English first
Ottawa, Canada
Level Contributor
26 reviews
40 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Since 2010 we always treat ourselves with a trip to the Caribbean. Our first trip was with Air Canada, and did not have any problems, maybe because it was our first big trip abroad and we were too excited to notice little details. In 2014, again, it was with Air Canada, but the "Rouge" branch, that was the last trip...

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Caribbean Economy Ottawa - Samana Province

Helpful?
1 Thank hotmama41
Vancouver, Canada
Level Contributor
19 reviews
3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

While safety and efficient cockpit staff are a given, in flight service and the attitude of the in flight crew makes a huge difference. WestJet goes the extra mile - in most cases, the staff ensure passenger's needs are taken care of. The humour is also appreciated.

Domestic Economy Toronto - Vancouver
Helpful?
2 Thank HariA1950
Tennessee
Level Contributor
90 reviews
25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I flew WestJet for the first time on a non-stop flight from Nashville, TN to Toronto, CA. The flight times were convenient, the cost was a good deal, flights were on time, and seats were a little tight but that is true on most flights. The staff were very helpful with check-in and directions. The twin prop plane was fairly...

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Canada Economy Nashville - Toronto

Helpful?
1 Thank duckoutofwater
Cold Lake, Alberta
Level Contributor
47 reviews
47 helpful votes
4 of 5 stars Reviewed 1 week ago

I guess we flew Premium Economy "PLUS". Always enjoy flying Westjet but must say that Plus is a bust. More leg room and all the snacks and beverages you like. First flight was a night flight. We left at 10:40 with a 7:00 AM arrival time in St. John's. No eating or partaking in beverages for us. Sleeping preferred. Also...

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Domestic Premium Economy Edmonton - St. John's

Helpful?
1 Thank DanaColdlakeAlberta
Delft, The Netherlands
Level Contributor
137 reviews
60 helpful votes
3 of 5 stars Reviewed 1 week ago

Check in is chaotic. We had checked in online and had digital boarding passes. After queuing, we were told that we also had to print and put the baggage stickers on our luggage which meant a return to the machine. We were then directed to another line to drop baggage. The seats are quite close to each other and uncomfortable...

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Domestic Economy Calgary - Vancouver

Helpful?
1 Thank yogarobin
Richmond, Canada
Level Contributor
36 reviews
7 helpful votes
5 of 5 stars Reviewed 1 week ago

For my family and myself our flights to and from Eastern Canada were very smooth and safe. All flights were on time, check-in was easy, and the attendants both on the plane and on the ground were friendly. Our short flights from Toronto to Quebec City and the return included a FREE alcoholic beverage. We were impressed! I also my...

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Domestic Economy Vancouver - Quebec

Helpful?
Thank Chips1951
Cambridge, Canada
Level Contributor
10 reviews
3 helpful votes
5 of 5 stars Reviewed 1 week ago

I ended up cancelling my booking with Westjet and the service I received was wonderful. The woman I dealt with was nice and understanding. The whole issue could have been a lot worse and it all worked out. Thank you Westjet.

Domestic Economy Toronto - Victoria
Helpful?
Thank Joyce998877
Waterdown, Canada
Level Contributor
19 reviews
3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good. Staff were friendly and helpful. Captain gave us many helpful updates on where we were, and on our ETA. All together, it was the best I could hope for.

Domestic Economy Vancouver - Hamilton
Helpful?
Thank Sarah C
Ontario
Level Contributor
55 reviews
29 helpful votes
5 of 5 stars Reviewed 1 week ago

The flights were from one small regional airport to another, connecting in Calgary. My expectations weren't high, but they were exceeded. Gate staff and flight staff were universally cheerful, organised, helpful, and clearly communicated what was going on and what was going to happen. My spouse flew out on a separate flight and we returned together. When my spouse needed...

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Domestic Economy Hamilton - Victoria

Helpful?
Thank ONParker
Mission, Canada
Level Contributor
10 reviews
1 helpful vote
4 of 5 stars Reviewed 1 week ago

My seat was mistakenly sold twice. Westjet realizing their mistake gave me a Plus seat to apologize for the incident. Really enjoyed the service and seat. Thank You WestJet!

Domestic Economy Grande Prairie - Abbotsford
Helpful?
1 Thank Cherpatra
See travel tips for airlines
“Give yourself enough time since it is a small airline in some airports and check-in may be busy.”
 of 5 stars duckoutofwater, 17 Aug 2016 | Read review
“easy to book online-alway helpful when hiccups arise-my story professional and helpful assist”
 of 5 stars dcblue13, 13 Aug 2016 | Read review
“Bring your own food and entertainment.”
 of 5 stars Denise4290, 13 Aug 2016 | Read review
“Book in advance and select your seat if possible”
 of 5 stars EricW993, 12 Aug 2016 | Read review
“The first row in economy seating on the newer plane was perfect - loads of extra leg room without any additional cost.”
 of 5 stars Glitterhoof, 12 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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