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WestJet


5,818 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,818 Reviews from our TripAdvisor Community

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5,818 reviews from our community

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Showing 5,612: English reviews
Waterton Lakes National Park, Canada
Level 6 Contributor
640 reviews
425 helpful votes
Reviewed 2 days ago
NEW

Upon arriving at the check-in desk, we were greeted in a very friendly, welcoming way. Everything went smoothly and in an off-handed way, the agent at one point asked if we were traveling for any particular reason, to which my wife said that this was the first leg of our flight on our honeymoon. The agent then wished us a...

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USA Economy Calgary - Los Angeles

Helpful?
1 Thank Keith-B-Robinson
Vancouver, Canada
Level 5 Contributor
70 reviews
86 helpful votes
Reviewed 2 days ago
NEW

WestJet used to be a decent airline but they have jumped on the bandwagon of fees for everything and taken it to ridiculous levels. No complimentary food on a flight from Fort Lauderdale to Calgary? No entertainment system? The captain doesn't say a single word from take off to landing, so we have no idea where we are or how...

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Canada Economy Fort Lauderdale - Vancouver

Helpful?
Thank William C
2 reviews
Reviewed 2 days ago
NEW
via mobile

See below regarding why I cannot recommend westjet when a bag gets delayed: ANOTHER DAY GOES BY. The below was sent on 13th of January with no reply : This is getting beyond a joke now. I get in touch via messenger because no the automated central baggage services line always says they are too busy to take the call....

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Domestic Economy Vancouver - Victoria

Helpful?
Thank Paul R
Toronto, Canada
Level 6 Contributor
116 reviews
35 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew west jet premium economy our last vacation in Mexico and it was a good experience except for a couple of things: the meals were short on the flight so you could only get one option. The flight was packed so there was very little room to move around. There is one washroom in the back and one in...

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Canada Premium Economy Puerto Vallarta - Toronto

Helpful?
1 Thank Yeugenia K
Edmonton, Canada
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed 2 days ago
NEW

It was an early morning flight, 1 AM, to Toronto and I understand that the flight attendants might have been very tired by this time already, however, I didn't expect them to be grumpy. The flight, for the first time in forever, was not delayed tho, so that is a plus. They gave out the usual snacks---pretzels and a cup...

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Domestic Economy Edmonton - Toronto

Helpful?
Thank Juliver T
Guelph, Ontario, Canada
Level 6 Contributor
209 reviews
61 helpful votes
Reviewed 2 days ago
NEW
via mobile

I have to say I always have a great experience with WestJet. This time we noticed that we had more leg room than normal. Hopefully that continues.

Mexico Economy Toronto - Cancun
Helpful?
1 Thank Al K
Fort Mcmurray
Level 3 Contributor
21 reviews
36 helpful votes
Reviewed 2 days ago
NEW

Flew the red eye from Fort McMurray to Pearson International, Toronto first and then connected to Flight 2690 to Varadero (Juan Gualberto Gomez Airport). Flight went very well with only a few small pockets of turbulance.

Caribbean Economy Fort McMurray - Varadero
Helpful?
1 Thank Michael N
Canada
Level 6 Contributor
111 reviews
18 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew from Calgary to Palm Springs on Jan2 and returned Jan 7. Although this is typically a busy time to fly WestJet’s service and efficiency was excellent. I like flying with WestJet!

USA Economy Calgary - Palm Springs
Helpful?
1 Thank LovetheGiraffe
Delta, Canada
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Wednesday, 03 January 2018 WS 1862 pleasant surprises; in our past 8 flights (i/e 4 trips YVR/HNL) over 18 months or so we were greeted by the same hostess "Tina" who remembered us again!!!! This time, she even intro. us to her associates Giovanna/Jolanta to ensure we have the great service W-J provides since Tina did not look after our...

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USA Economy Vancouver - Honolulu

Helpful?
Thank John K
Gatineau, Canada
Level 4 Contributor
28 reviews
12 helpful votes
Reviewed 2 days ago
NEW

what a ride.we wanted to know about the fake news or not about st maarten. so Ottawa Toronto to aruba for a week with air Canada then aruba to curacuo with insul air one stop and to st maarteen. to come back carabeen airline to jamaica and return with west jet to Toronto and Ottawa.very lucky this time as all...

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International Economy Antigua - Toronto

Helpful?
1 Thank jackthefrac
See travel tips for airlines
“Phone Customer service and DEMAND free food and upgrades.”
WilliamC602, 14 Jan 2018 | Read review
“check-in as early as you can for seat selection. I always try to check in the first hour that check-in is available.”
Blueman186, 14 Jan 2018 | Read review
“for canadians to go to st maarteen either us or to antigua then winn air to st maarteen”
jackthefrac, 14 Jan 2018 | Read review
“Great airline”
lindamaes2017, 14 Jan 2018 | Read review
“Don't fly with them”
karlsT9538WB, 14 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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