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WestJet


4 of 5 stars
1,949 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 821
    Excellent
  • 640
    Very good
  • 276
    Average
  • 114
    Poor
  • 98
    Terrible
Pleasantly surprised by low-cost flight.

OK, so for the basic fare you get a seat and not much else, and the odd way they measure luggage... read more

4 of 5 starsReviewed yesterday
Robin H
,
Glasgow, United Kingdom
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,949 Reviews from our TripAdvisor Community

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1,949 reviews from our community

Date | Rating
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English first
Glasgow, United Kingdom
Level Contributor
3 reviews
2 helpful votes
4 of 5 stars Reviewed yesterday NEW

OK, so for the basic fare you get a seat and not much else, and the odd way they measure luggage (length + width+depth) took a bit of adjusting to but this return flight was really pretty good. Comfortable seats, lots of leg room (compares very well with the like of Thomson Airways for flights of a similar duration), and...

More 
International Economy Glasgow - Halifax

Helpful?
Thank Robin H
Ottawa
Level Contributor
6 reviews
3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I'm not bothering with flight numbers suffice it to say we had three flights each way to get to our destination. The first flight from Ottawa to Toronto left Ottawa @ 10:00am on Sept. 22/16. It was on time but was a turbo prop, so crowded, hardly arable to walk the aisle except sideways. Bizarrely we were offered a free...

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Domestic Economy Ottawa - Abbotsford

Helpful?
Thank babelfast
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 days ago NEW

Pleasant trip. You get what you pay for everything is an add-on these days. Flight crew and attendants were friendly and helpful. I use this airline most of the time.

Domestic Economy London - Calgary
Helpful?
Thank Michelle B
Victoria Capital Regional District, Canada
Level Contributor
3 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

WestJet always looks after us - even with the threat of tornadoes! Coming back from K/W the weather was AWFUL! We were kept informed of our flight's status and expected arrival times throughout. Even though we were about an hour late leaving they held the flights in Calgary so that we could connect and get home almost on time. Courteous...

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Domestic Economy Kitchener - Victoria

Helpful?
Thank O8416LPlindad
Saint John, Canada
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW

The Westjet agents saved my vacation when the flight I needed to get me to Toronto with AC was cancelled , they got me to TO on time , everyone went above and beyond!!

Domestic Economy Halifax - Toronto
Helpful?
Thank Geraldine W
Arctic NWT
Level Contributor
3 reviews
31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We travelled from YYC (Calgary) to ANU (Antigua) on Westjet and unfortunately we had to go through YYZ (Person/Toronto) Airport and that is an experience I would rather never repeat. The flight down was good, we took the red eye, it left on time, Flight Attendants were friendly, aircraft was clean, bathrooms small but clean and restocked, a good variety...

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Caribbean Premium Economy Calgary - Antigua

Helpful?
1 Thank Arctic_Polo_Bear
Salmon Arm, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Good take off and landing and a very enjoyable experience all around, but would have liked more leg room

Domestic Economy Calgary - Kelowna
Helpful?
Thank ronaldrB3231IU
Toronto, Canada
Level Contributor
3 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

You need to go to the computerized console to print your own luggage tag then drop it off at a designated area. Do allow sometime, it could be busy. Friendly West jet personnel were there to help.

Domestic Economy Toronto - Halifax
Helpful?
Thank jimmy9584
Winnipeg
Level Contributor
4 reviews
22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our flight was on time and hassle free. As is normally the case, Westjet staff were friendly and helpful !

Domestic Economy Winnipeg - Calgary
Helpful?
Thank Bob28
Level Contributor
4 reviews
5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I am disappointed with this airline. Its a lot of hype and had its time as a customer service friendly company. More and more in finding the staff is not helpful and friendly. In flight service is poor. Had to ask several times to get some juice, finally got up to go to back of plane and they were all...

More 
Domestic Economy Calgary - Toronto

Helpful?
Thank Rose N
See travel tips for airlines
“Travel outside peak times and either take your own food or preorder on line.”
 of 5 stars babelfast, 29 Sep 2016 | Read review
“Be on time😀”
 of 5 stars Y5587NYmichelleb, 29 Sep 2016 | Read review
“Friendly , helpful, SUPER PEOPLE”
 of 5 stars 234geraldinew, 29 Sep 2016 | Read review
“Pay the extra money & avoid Toronto or wear good running shoes you will need them to get through this awful airport!”
 of 5 stars Arctic_Polo_Bear, 29 Sep 2016 | Read review
“To avoid delay, do online check-in and get there early.”
 of 5 stars jimmy9584, 29 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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