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WestJet


4,553 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,553 Reviews from our TripAdvisor Community

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4,553 reviews from our community

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Showing 4,377: English reviews
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

Top marks to Jamie for helping my Mom and I change planes at Pearson on Monday, September 18. We had less than 45 minutes to get from what I think they call the annex to B39. This seemed to me to be about 2 kms but was probably more like 1km. It invovled a wheelchair, 2 elevator rides, moving sidewalk...

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Domestic Economy Calgary - St. John's

Helpful?
Thank calelo01
Simcoe, Canada
Level 3 Contributor
15 reviews
18 helpful votes
Reviewed 2 days ago
NEW

Great Service, I was literally in and out of security no lines and the people were nice and super helpful. Toronto Air Port is huge and I always need some guidance getting to my gate when my fiance isn't with me and someone is always there and willing to help! I love this airline! The flight was great, smooth flight...

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Domestic Economy Toronto - Ottawa

Helpful?
Thank Alyssa H
Duncan, Canada
Level 4 Contributor
24 reviews
26 helpful votes
Reviewed 2 days ago
NEW

Sat in Nanaimo airport for 4 hrs. (supposedly too windy according to AirCanada)., therefore missing my connecting flight out of Vancouver. No more flights that day to Los Cabos...so disappointed & near tears! I was put on a plane to Calgary to fly out the next morning.....a very kind WestJet assistant took pity & showed me a quiet area in...

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Mexico Economy Nanaimo - Los Cabos

Helpful?
Thank Dar53_10
Toronto, Canada
Level 4 Contributor
4 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Enjoyed wheelchair service from check-in to departure gate. Rapidly cleared security and comfortably seated aboard. Service throughout flight was excellent. Wheelchair service to baggage carousel was waiting on arrival. Return flight to Toronto with similar excellent service with courteous cabin crew. Minor delay for baggage to arrive at carousel but only a minor inconvenience.

Domestic Premium Economy Toronto - Edmonton
Helpful?
Thank travelerplus2014
Vancouver, Canada
Level 6 Contributor
157 reviews
51 helpful votes
Reviewed 2 days ago
NEW

It was such a comfortable flight, great crew, service and PLUS seats were a huge change to the economy seats..worth every penny!

International Premium Economy Vancouver - London
Helpful?
1 Thank dannie2020
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Can't say enough about the great staff. Service from the time I checked in to leave town, to the time I got home was consistently good. I tried to change to an earlier flight home since my business meeting ended early, and although I wasn't able to do this, the agent at the check-in desk was great about it -...

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Domestic Economy Abbotsford - Calgary

Helpful?
Thank Sheri D
Mansfield, United Kingdom
Level 6 Contributor
150 reviews
42 helpful votes
Reviewed 2 days ago
NEW

We were placed on a WestJet flight from Vancouver to Calgary as a delay from our original airline meant that we'd missed our connection with them. After our original delay with Air Transat, imagine our dismay at the announcement that this flight was delayed due to an issue with the door of the plane. We waited 2 hours for WestJet...

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Domestic Economy Vancouver - Calgary

Helpful?
Thank Turkish_12
London, United Kingdom
Level 6 Contributor
140 reviews
99 helpful votes
Reviewed 3 days ago
NEW

I am a frequent flyer and it has been a looooong time since I was impressed by an airline. Well done WestJet! My family and I were visiting friends and family in Canada this summer. When it was time to book flights back to the UK we looked everywhere. WestJet was by far the most competitive in price. We were...

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International Economy Toronto - London

Helpful?
Thank MrsCommons
Winnipeg, Canada
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed 3 days ago
NEW

My flight was great......no turbulence. Very friendly staff from checking in, to boarding, inflight service and landing. Only airline to travel with.

Domestic Economy Winnipeg - Edmonton
Helpful?
Thank Ward1991
Peterborough, Canada
1 review
Reviewed 3 days ago
NEW
via mobile

My experience booking a westjet vacation has been absolutely terrible! My boyfriend and I booked a trip in August for Cayo Santa Maria, Cuba we were planning to go during our first reading week (oct 21-28 2017). About a week after booking we received a call from our travel agent saying the pool for our resort would be closed that...

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Caribbean Economy Toronto - Santa Clara

Helpful?
Thank vic622
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See travel tips for airlines
“I had some extra points that i booked with that came with free cocktails!”
alyssah792, 19 Sep 2017 | Read review
“Don't book with anyone else !!!!!”
Dar53_10, 19 Sep 2017 | Read review
“It is well worth the extra expense of Premium Economy.”
travelerplus2014, 19 Sep 2017 | Read review
“Print your own baggage tags at the kiosk instead of lining up, they have several desks ready for "bag drop" only - saves time!”
152sherid, 19 Sep 2017 | Read review
“Take the 9pm-ish flight out of Toronto if you're headed to London. It works out great in terms of time and the kids won't be too jet lagged.”
MrsCommons, 18 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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