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Volaris


3,988 reviews
Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City 01210 Mexico 011 55 11028000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,988 Reviews from our TripAdvisor Community

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3,988 reviews from our community

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Showing 1,208: English reviews
Lafayette, Colorado
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed today
NEW

I would fly again with them. The legroom is a bit smaller, no food or water was served during the flight but there was enough room to put our carry-ons in, we were seated together and most importantly: both flights of our round trip arrived early. We did not check bags. We never do even when we leave for 6...

Date of travel: February 2019
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Mexico Economy Denver - Mexico City

Helpful?
Thank Lise R
Nha Trang, Vietnam
1 review
Reviewed today
NEW
via mobile

Volaris has the worst customer service ever!!! Do not take!!!! Recommendation for Mexican airline: internet - easy Check in and spacious seat.

Date of travel: February 2019
Domestic Economy Guadalajara - Cancun
Helpful?
Thank emmazhuxy
Cancun, Mexico
Level 4 Contributor
43 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

Where to begin? I had 2 on board small baggages available, 2x10 kg, which was great. Upon arrival, my luggage was taken due to "Only group 1 passagers can take luggage on board". Well, no problem, probably a full flight... Wrong. Half empty plane, 20% full luggage space in total, narrow seats (usually airlines grant me emergency exit seats since...

Date of travel: February 2019
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Domestic Economy Cancun - Los Cabos

Helpful?
Thank krampus-lab
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW

This is the Mexican "South West" everything is extra. Leg room is pretty terrible. The table pretty much landed on my stomach and I am not that hefty. If you have flexibility in dates, definitely shop around for the deals. Wednesdays are deal days. You may or may not find something available at a great price.

Date of travel: February 2019
Domestic Economy Tijuana - Los Cabos
Helpful?
Thank Javier R
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Volaris is an airline that nickels and dimes you for everything. To check in a bag is $61.00 US dollars each way more than double any American and Canadian Airline. They charge for any beverage and food including water. Nothing is free. I probably wont fly with this airline again. In addition in 2019 they dont provide wifi or any...

Date of travel: February 2019
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Mexico Economy Los Angeles - Leon

Helpful?
Thank Mo A
1 review
Reviewed 2 days ago
NEW

5 months prior to this flight I requested assistance in having one of the tickets either canceled and rescheduled for a later date, used for luggage fees (which are ridiculously priced) or reimbursed. However, they constantly gave me the go around, sending me from one representative to another, then to a "manager" and ultimately had me contacting them through email....

Date of travel: November 2018
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International Economy Washington DC - San Jose

Helpful?
Thank Compass662897
Simi Valley, California
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed 3 days ago
NEW

We originally purchased tickets to fly in January, had to cancel due to surgery. I purchased insurance just in case. When I called to cancel, I was told the insurance was only in case THEY cancelled. When I looked into it some more, they gave me the option to get a voucher credit. Now I'm going to make new reservations...

Date of travel: January 2019
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Mexico Economy Los Angeles - Guadalajara

Helpful?
Thank Nancy-Amador
San Diego, California
2 reviews
2 helpful votes
Reviewed 5 days ago
NEW

This flight and the return flight home mark the second and third times personal items have been stolen from my checked back while flying Volaris. The employees just reach in and grab whatever's on top, in one case all of my underwear. In another case, two $40 Yeti tumblers. When you average the cost of inconvenience associated with these thefts,...

Date of travel: January 2019
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Domestic Economy Tijuana - Cancun

Helpful?
2 Thank hmicelli
Albuquerque
Level 3 Contributor
21 reviews
7 helpful votes
Reviewed 5 days ago
NEW

I booked this flight 3 months in advance. I have flow once before with Volaris without issue. About two months before the flight I decided to see how full the plane seating was online. The web site indicated I needed to contact customer service. The flight was canceled. Volaris sent no notification. The 1st alternative was a 16 hour flight...

Date of travel: February 2019
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Mexico Economy Albuquerque - Guadalajara

Helpful?
2 Thank Mtnwalk
1 review
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

Worse company never take reponsablelity for their own mistakes caos to take care of a problem that was blame on the system had to purchase another ticket from delta to come back home manager at that time never stepped out n showed that she really care on trying to find a solution to their problem any ways whatch out for...

Date of travel: February 2019
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USA Economy Guadalajara - Sacramento

Helpful?
2 Thank Sal G
See travel tips for airlines
“Lots of deals to be had directly on their site. Shop around especially if you have flexibility in dates.”
Z7226TUjavierr, 18 Feb 2019 | Read review
“Do not fly with them!”
Compass662897, 17 Feb 2019 | Read review
“Do Not Fly with Volaris”
Nancy-Amador, 16 Feb 2019 | Read review
“Do not fly Volaris.”
hmicelli, 14 Feb 2019 | Read review
“Be aware that policies are restrictive and customer service seams directed toward keeping the customer on the hook.”
Mtnwalk, 14 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Volaris
The second-largest airline in Mexico, Volaris (Y4) is a low-cost carrier that flies non-stop to about 50 destinations. These include about 35 points within Mexico and about 15 destinations in the United States. The airline's fleet is configured with just Economy Class seating, though passengers can pay more for preferred seating toward the front of the cabin, as well as seats with more legroom. Food and beverages are available for purchase on the plane. Volaris has hubs at Mexico City's Benito Juárez International Airport (MEX), Guadalajara's Don Miguel Hidalgo y Costilla International Airport (GDL), Tijuana's General Abelardo L. Rodríguez International Airport (TIJ) and Monterrey's General Mariano Escobedo International Airport (MTY).
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