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Virgin Atlantic Airways

16,104 reviews
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU
Overview
4.016,104 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Virgin Atlantic Airways
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU

Airline Summary

British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).
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16104Reviews
2986Photos
100Tips

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Marieme B wrote a review 20 Apr
19 contributions1 helpful vote
Orlando - London
International
A big thank you to Erika at thé MCO air port virgin atlantic for her kidness and help. She Was listening us Well and gave us good advices. We need more People like you Erika. Flight 17h50 pm Orlando to London. 19 avril 2024.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anoushka P- wrote a review 19 Apr
3 contributions
Mumbai - New York City
International
I always travel on VS flight 355 and 25 to get back home to the United States. My father flew from Mumbai to JFK and had amazing hospitality from the ground crew to the cabin attendants. He would like to fly with them again when he goes on vacation to India in November. By the way, now my mother India also wants to travel with VS Airways. Thank you, Virgin Atlantic, for making my parents' experience exceptional. Thank you, Anoushka P
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The M wrote a review 18 Apr
2 contributions2 helpful votes
London - Dubai
International
Really bad customer service, was given check in details and looked at thier website and used the Upper class drop off. No mention of a £5 charge. So same home to an £80 "fine" why would I not pay £5 on £5000 flights if it was needed Contacted them and they could not care less. Turns out lots of upper class passengers have been hot with this. They don't care. Flight it self was definitely sub par and is really just a freebie upgrade service, most in the cabin were upgrades. As such staff members were mostly hanging around and chatting to members of virgin staff in the cabin off on holiday rather than the ones, like myself, silly enough to pay for this "service" Food was poor, service amateurish and "matey" Dubai lounge was dire, depressing and food poor. To come back and be hit with the fine and cold customer service was the icing on the cake Some many better operators now. I'm taking my travel spend there.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Peter W wrote a review 18 Apr
1 contribution1 helpful vote
Orlando - Manchester
International
I had opted for extra leg room seat by the emergency exit door in the middle Row. Due to the toilet being put out of order on the one side everybody used it as a walkway crossing over to use the other toilet the whole flight. Including the staff on board. Which meant I could not get any sleep at all through the night as to make room for everyone else my long legs had to be tucked right in. I could not even put them out a little bit without people asking me to move them instead of stepping over. Made for a very dangerous drive home having not slept at all as when I did try I’d have people Walk into my knees.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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J111MY wrote a review 18 Apr
10 contributions4 helpful votes
London - New York City
International
Haven't flown Virgin for a few years as I am BA Gold. However, I used to love Virgin Atlantic but stopped flying with them as they don't have a good range of routes any more. Anyway, what has happened? The Air Crew were what you would expect on a low cost budget carrier, the food was terrible, it was all just a mess. I would never fly with them again. This flight really made me appreciate BA Business at least.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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The M wrote a tip 18 Apr
"Upper class is a sham, do not pay for it."
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Peter W wrote a tip 18 Apr
"I wouldn’t bother with extra leg room seats in a middle row "
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Curiosity40517794535 wrote a tip 16 Apr
"Carry your own food and snack, also carry a warm hoody"
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Hasselvoss wrote a tip 14 Apr
"Choose any other airline "
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porchaYorkshire wrote a tip 14 Apr
"Don't fly with any expectations "
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