We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Virgin Atlantic Airways


9,768 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

9,768 Reviews from our TripAdvisor Community

Write a Review

9,768 reviews from our community

Filter reviews by popular destinations:
All reviews London Orlando Manchester New York City Las Vegas Los Angeles Bridgetown San Francisco Atlanta Miami Johannesburg Boston Havana New Delhi
Traveller rating
Cabin
  • (5,417)
  • (2,539)
  • (1,520)
  • (0)
Route
  • (9,367)
  • (77)
  • (17)
  • (10)
  • (4)
  • More
Language
  • More
Showing 9,483: English reviews
West Palm Beach, Florida
Level 6 Contributor
764 reviews
232 helpful votes
Reviewed today
NEW

My friend and I traveled to London and have nothing to say but good things about Virgin Atlantic!! The service and attitude of the employees was excellent from check in to arrival. I definitely recommend this airline.

International Economy West Palm Beach - London
Helpful?
Thank Linda M
London, United Kingdom
Level 2 Contributor
6 reviews
Reviewed today
NEW

A new plane in the fleet the Honkey Tonk woman. She was a lot smaller then the one we flew out on. Very uncomfortable flight no room to get the lid of my dinner courtesy of the ignorant passenger in front of me. If this is the new fleet then I won’t be flying long haul with virgin again.

International Economy Bridgetown - London
Helpful?
Thank lesleysavage57
Chelmsford, United Kingdom
Level 4 Contributor
26 reviews
11 helpful votes
Reviewed today
NEW
via mobile

First time flying with Virgin Atlantic, flight left on time, food was average but was nice to have a menu choice and we were offered complimentary drinks spirits, beer and wine. The plane wasn’t as good as I expected having flown on the Dreamliner with Tui which was much nicer. I would travel with Virgin Atlantic again

International Economy London - New York City
Helpful?
Thank kerrip2
Level 5 Contributor
56 reviews
62 helpful votes
Reviewed today
NEW
via mobile

We have just booked with virgin for the 3rd consecutive year. The service is fantastic from the start of the check-in process. We have always found boarding the plane which was the 747 trouble free with the air stewards and stewardesses seemingly friendly. All the staff grace an air of natural service that puts you at ease. It was lovely...

More 
International Economy Manchester - Orlando

Helpful?
Thank Mark90am
Blackpool, United Kingdom
Level 4 Contributor
31 reviews
28 helpful votes
Reviewed today
NEW

It was our first virgin Atlantic flight and my husband who is a plane buff was looking forward to it. However it wasn't a virgin plane, hubby told me all about it but I can't remember what he said, basically it was a hastily rebranded German airline plane. The in flight entertainment was poor, very few new films, very little...

More 
International Economy Manchester - San Francisco

Helpful?
Thank Suebedoo S
London, United Kingdom
Level 6 Contributor
101 reviews
14 helpful votes
Reviewed today
NEW
via mobile

I flew thee and back to LA on Virgin Atlantic ( not the code share airlines ) The lounge at Heathrow is great for. Upoer Class Flyer’s etc . Choice of goods is likened to that of many good Resteraunts The lounge at LAX comes nowhere close in service or choice of food . The portions are so tiny that...

More 
International Business Class Los Angeles - London

Helpful?
Thank londonlouise43
Bristol, United Kingdom
Level 3 Contributor
15 reviews
Reviewed today
NEW
via mobile

Took a flight from Gatwick to Orlando. Was quite shocked at the state of our Boeing 747. The seat in front of us had ripped and all the stuffing was hanging out which made it look very tatty. Also the plane both from London to Orlando and back again clearly hadn't been cleaned as there was food, cutlery etc all...

More 
International Economy London - Orlando

Helpful?
Thank lars014
Chatham, United Kingdom
Level 4 Contributor
30 reviews
11 helpful votes
Reviewed today
NEW

We pre booked our seats to ensure a little extra leg room as my husband is over 6 ft with long legs. The flight was uneventful and inflight catering was adequate. I am unable to eat tomatoes and every meal choice had tomatoes in it - the staff were able to find me alternative meals from the premium passenger menu.

International Economy London - San Francisco
Helpful?
Thank wendycK5279ZE
Redcar, United Kingdom
Level 6 Contributor
581 reviews
905 helpful votes
Reviewed today
NEW

When the crew are happy, it rubs off all around - it's the key to successful teamwork. Although we'd checked in online, we still had to drop luggage at the desk. The process was quick and efficient and without the clerk sounding as if she was going through the same set formula for 1000th time that day. The cabin crew...

More 
International Premium Economy London - Los Angeles

Helpful?
1 Thank Steve M
More ▾
Deerfield Beach, Florida
Level 6 Contributor
126 reviews
64 helpful votes
Reviewed today
NEW

I cannot understand firstly how anyone can complain about this Airline, my first time flying with them,I felt so great and comfortable..Nothing was hard for them to do to make one feel safe and comfortable..The smiles when asked a question,one never felt it was a bother. They fed us in a timely and organized manner..gosh I could go on and...

More 
International Economy Miami - London

Helpful?
Thank Sheri B
See travel tips for airlines
“Go premium economy”
lesleysavage57, 25 Sep 2018 | Read review
“Checkin online and select your own seats”
D6144QZstevem, 25 Sep 2018 | Read review
“I sat in rows 59 going and coming,I liked it as it was near the bathroom..”
parent34646, 25 Sep 2018 | Read review
“when booking economy book forward seats and avoid window seats too much slope on roof impacts on seat posture.”
timothymcnmara666, 24 Sep 2018 | Read review
“Book your seat”
S179TJjohna, 24 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

1,318 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1318)
Viewed
View from Window (76)
Viewed
Food and Drink (215)
Viewed
Onboard Feature (49)
Viewed
Seat (85)
Viewed
Cabin (108)
Viewed
Airline Lounge (49)
Viewed
Our fleet (21)
Viewed
Airport (83)
Viewed
Other (632)