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Virgin Atlantic Airways


6,522 Reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England +44-0344-209-7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,522 Reviews from our TripAdvisor Community

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6,522 reviews from our community

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Showing 6,334: English reviews
St.Paul
Level 4 Contributor
38 reviews
18 helpful votes
Reviewed yesterday
NEW

First time, but not the last, on this new partner with Delta and Sky Team. Talk about fun, thoughtful and smart flying. Encouraging folks to sleep on transatlantic flights by NOT pushing cocktails, dimming the lights almost immediately. Magazine educates on healthy tips and sustainability. Crew is polite, perky and fun in that British game way. And the CLUB???? The...

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International Economy Boston - London

Helpful?
Thank Gayletravels
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed 2 days ago
NEW

I haven't had the opportunity to travel for many years but when I did before I flew with virgin and this was over 12 years ago. They have changed, not as good as I remembered but I also couldn't fault anything really.

International Economy London - Orlando
Helpful?
Thank Julie J
Level 2 Contributor
9 reviews
8 helpful votes
Reviewed 2 days ago
NEW
via mobile

Check in was very good and easy but that’s about as good as our experience with Virgin got. Service during the 10 hour flight was not very good. No response at all to the call light for the entire flight. I didn’t even see a stewardess for over 2 and a half hours ? We were not offered a drink...

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International Economy London - Havana

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Thank Nico G
manchester uk
Level 6 Contributor
104 reviews
37 helpful votes
Reviewed 2 days ago
NEW

Crew arrived one hour late so we were delayed which after waiting for a 5 hour connection was very tedious

International Economy Atlanta - Manchester
Helpful?
Thank shazb25
San Francisco, California
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Very little legroom. A lot of assistants asking how you were doing and hoping you have a good flight. But on board only one hostess (a gentleman) seemed to be doing all the work.

International Economy San Jose - London
Helpful?
Thank krystynalett
Brighton, United Kingdom
Level 5 Contributor
38 reviews
28 helpful votes
Reviewed 2 days ago
NEW
via mobile

Always fly Virgin, and Always Will. Always great attention to detail and friendly staff. Very comfortable cabins in economy, premium economy and upper class.

International Premium Economy London - Orlando
Helpful?
Thank Amanda A
Level 5 Contributor
52 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

Virgin Atlantic is usually said to be the best airline between the UK and China. However, I didn’t see in what sense it is better than British Airways. The service is not as good as expected. Nor is the food.

International Economy Shanghai - London
Helpful?
Thank Yafeng S
Maidstone, United Kingdom
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW

There are good things about Virgin but most stop when you leave the lounge. The herring bone arrangement of seats on the 787 may be space efficient but it was like being like a battery hen staring out on to your neighbouring passengers. And the cabin crew seemed to treat you pretty much like battery hens. Poor food not well...

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International Business Class London - Hong Kong

Helpful?
Thank david19412015
Milton Keynes, England, United Kingdom
Level 6 Contributor
103 reviews
53 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew as a party of 8. Checkin and bag drop all very good with lovely cheerful and helpful staff. The staff on the boarding gate were useless. It was full flight and passengers would not get out the way to let others board as rows were called. It was chaos! Flight attendants were ok but did nothing to overcome...

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International Economy London - Orlando

Helpful?
Thank Sheena M
1 review
Reviewed 2 days ago
NEW

The seats are very comfortable (even in economy!). Food was good (though the Hindu meal booked on the first leg of the journey wasn't so good). The service was very good.

International Economy Newark - New Delhi
Helpful?
Thank Alisha P
See travel tips for airlines
“If you can try and prebook your seats”
Y7113DOjuliej, 16 Jan 2018 | Read review
“Pay for extra legroom or premium economy”
shazb25, 16 Jan 2018 | Read review
“Try to walk around to keep the circulation in your legs going!”
krystynalett, 16 Jan 2018 | Read review
“Find another airline.”
david19412015, 16 Jan 2018 | Read review
“Don't see how you can go wrong.”
, 16 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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