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Ural Airlines


1,711 reviews
Headquarters: 1G Utrenniy Pereulok, Yekaterinburg 620025 Russia 011 7 800 770-02-62 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,711 Reviews from our TripAdvisor Community

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1,711 reviews from our community

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Showing 76: English reviews
Bajawa, Indonesia
Level 4 Contributor
39 reviews
18 helpful votes
Reviewed 3 weeks ago

Good company and good value for money. Attentive and professional personal. Food is fresh and good enough :)

Europe Economy Moscow - Larnaca
Helpful?
Thank SiberianHeart
Sacramento, California
Level 6 Contributor
143 reviews
59 helpful votes
Reviewed 3 weeks ago

We used Ural Airlines in both directions. Really poor food, poor choice of drinks, old jet, ond really really poor service. But the crew was friendly. It looks that they do not have proper training

Europe Economy Moscow - Barcelona
Helpful?
Thank Alexandre V
Sudbury, Canada
Level 6 Contributor
252 reviews
180 helpful votes
Reviewed 4 weeks ago

I was impressed by the professionalism of the flight attendant. He was very attentive, high stylish professional standards, very pleasant, efficient, etc. Downsides: Business class means more space and much better food and drinks. But the seat doesn't recline much. Before departure from Irkutsk, the plane waited for all the chinese people who were late !!. It amounted to an...

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Domestic Business Class Irkutsk - Moscow

Helpful?
1 Thank 88puffin
Level 2 Contributor
4 reviews
Reviewed 4 weeks ago

The flight was from the new airport Zukovskiy (ZIA). Not expensive flight, luggage 23 kg 1 piece, 5 kg hand luggage (don't measure seriously) Everything was OK

International Economy Moscow - Tel Aviv
Helpful?
Thank Ekaterina M
Jerusalem, Israel
Level 4 Contributor
29 reviews
14 helpful votes
Reviewed 12 October 2018

The flight was crowded and there was not much leg room (and I'm under 5'8"). There was no screen and no movie (why would you need a movie if you have no screen...). The staff was pleasant and helpful. I did not get the impression that they really understood English - but why would they? The kosher meal was from...

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International Economy Tel Aviv - St. Petersburg

Helpful?
1 Thank NahumS
Rossdorf, Germany
2 reviews
Reviewed 11 October 2018

My flight on 20. September from FRA to LED was canceled and took place one day later .Mein Hinflug von FRA nach LED wurde gecanceled und fand einen Tag später statt. The flight back was canceled too from 4. Oktober and was done on 5. Oktober. Der Rückflug wurde auch am 4. Oktober gestrichen und fand am 5. Oktober statt....

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Europe Economy St. Petersburg - Frankfurt

Helpful?
Thank utelehmannbiologe
Moscow, Russia
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed 9 October 2018

just similar experience with biggest airliner in Russia. only the difference is PRICE. Ural Airlines really provides cheap prices with the same service.

Europe Economy Moscow - Venice
Helpful?
Thank adamcelentano
Level 3 Contributor
20 reviews
4 helpful votes
Reviewed 7 October 2018 via mobile

Checkin could be a bit faster, in Moscow it was only 1 person, the other was playing around with his smartphone. In Rimini a long cue, but it went faster when another desk was opened. Both flights had 20 minutes delay, but they did mention this. No luggage problem, even when you have a bid more than 23 kg. Overall,...

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Europe Economy Moscow - Rimini

Helpful?
Thank Ruud C
Suva, Fiji
Level 6 Contributor
999 reviews
256 helpful votes
Reviewed 3 October 2018 via mobile

A new A320 aircraft with 3-3 configuration. On time departure and very basic meal. Service is excellent. My exit door window shade didn't do well. Smooth landing too. Value for money. No entertainment only flight magazine.

Russia Economy Batumi - Moscow
Helpful?
Thank Nouzab
1 review
1 helpful vote
Reviewed 2 October 2018 via mobile

First of all, it stinks in the Plane and not comfartable. Second, the stuff people are very rude. This woman on the photo is yelling at the guests. They are giving you nonfree service and also yelling at you )) Not recommend

Domestic Economy Moscow - Novosibirsk
Helpful?
1 Thank Altay Han G
See travel tips for airlines
“Nothing special, sorry fellas :)”
SiberianHeart, 24 Oct 2018 | Read review
“Just do not buy any ticket”
AlexandreV690, 24 Oct 2018 | Read review
“Plan a connecting flight with lots of connecting time, if Ural is the first leg of the trip.”
88puffin, 20 Oct 2018 | Read review
“For the kosher traveler - bring food from home.”
NahumS, 11 Oct 2018 | Read review
“Without urgent termine and with no hotel booked its okay.Flight is some days later.”
utelehmannbiologe, 11 Oct 2018 | Read review
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About Ural Airlines
Ural Airlines (U6) is a Russian airline that was founded in 1943 as part of Aeroflot (SU) and was spun off as an independent company in 1993. It is headquartered in Yekaterinburg and operates from a hub at Koltsovo International Airport (SVX). Secondary hubs are located at Moscow Domodedovo International Airport (DME) and Saint Petersburg Pulkovo Airport (LED). Ural Airlines flies to more than 40 destinations in 29 countries in Europe, the Middle East and Asia. It also has a codeshare agreement with Czech Airlines (OK). The airline's fleet of 34 aircraft are primarily configured with Business Class and Economy Class cabins, though some planes used for charter flights have a single Economy Class cabin.

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