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United Airlines


27,306 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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27,306 Reviews from our TripAdvisor Community

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27,306 reviews from our community

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Showing 23,751: English reviews
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

We booked our flights 6 weeks ahead of time and yet United seated my 12-year-old son and my 85-year-old grandmother with dementia each alone, with strangers, nowhere near any other family members. When we told the staff at the gate, they told us that they cannot be expected to seat everyone together who "wants to sit together." When we told...

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Domestic Economy Lihue - San Francisco

Helpful?
Thank Veronica D
scotland
Level 4 Contributor
25 reviews
42 helpful votes
Reviewed today
NEW

Flew to Orlando via Newark from Glasgow fami!y holiday as a party of nine. No charge to book seats.Flight delayed from Glasgow so missed connection at Newark, no problem booked on the next flight one hour later all party seated together. Excellent service on both flights in and out. Bad reviews are not justified.

International Economy Glasgow - Orlando
Helpful?
Thank jedfran
San Francisco, California
1 review
Reviewed today
NEW

They do not accommodate, or try to help you when THEY mess up. Had a 5:30am flight from Seattle WA, to San Fransisco CA. I got it so early so I could go to work once I landed in SF. I make it to the airport to see that it got canceled, and the soonest flight I can get on...

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Domestic Economy Seattle - San Francisco

Helpful?
Thank samiramcdonald
1 review
Reviewed yesterday
NEW
via mobile

My flight leaving Medford was scheduled to board at 1545. I arrived early and had been waiting at the gate for about 40 minutes but the given boarding time came and went. There was NO staff at the gate and not once did someone make an announcement that the flight was going to be delayed, not a single announcement about...

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Domestic Economy Medford - San Diego

Helpful?
Thank Abby C
Santa Clara, California
Level 4 Contributor
36 reviews
32 helpful votes
Reviewed yesterday
NEW

Dear CEO of United Airlines, I am very disappointed with United Airlines service at Denver Airport. This horrible experience was happened on Sunday, 18 March, 2018 at Denver Airport Gate B32 flight UA143 from Denver to Narita. I carried 1 carry-on, 1 small bacpack, and 1 rolled up college reunion banner it was not even 1 feet high. The person...

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International Economy Denver - Tokyo

Helpful?
3 Thank hanny_tjiptadi
Milwaukee, Wisconsin
Level 4 Contributor
14 reviews
20 helpful votes
Reviewed yesterday
NEW

Flight was delayed one hour 45 minutes waiting for an available plane to arrive from different part of the country. Had to change terminal 4 times. There was three of us and I wanted to upgrade us to first class. While one of the terminals their website said they had four first class available and the terminal monitor said that...

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Mexico Economy Chicago - Cancun

Helpful?
1 Thank Dan P
Massillon, Ohio
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Bought 3 round trip tickets from Akron canton to Fort Lauderdale Florida. First one they cancelled our flight out which ended up being a favor because they re booked us on Delta. However, we lost an entire day of our vacation. So I paid for a night at our resort and a day of rental car which I didn’t get...

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Domestic Economy Akron - Fort Lauderdale

Helpful?
1 Thank michellegarber521
Pulaski, Wisconsin, United States
Level 5 Contributor
55 reviews
26 helpful votes
Reviewed yesterday
NEW

I'm struggling to understand what airlines are trying to do. We went through an agent who booked us economically. This was the "new" economy class where you get ONE carry-on that must fit under the seat in front of you! NO OVERHEAD storage allowed. We also pay $25 for ONE peice of luggage under 50 lbs. Now we get to...

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Domestic Economy Chicago - Boston

Helpful?
1 Thank Doug C
Sutherland Shire, Australia
Level 4 Contributor
47 reviews
8 helpful votes
Reviewed yesterday
NEW

We recently returned from a 3 week holiday in Canada, Alaska and Los Angeles, the flight home is usually when I start to feel a little anxious but everything was really good. We were lucky the plane was not full so we managed to sit with an empty seat between us so we had a bit more room to stretch...

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International Economy Los Angeles - Sydney

Helpful?
Thank Gayle B
Pittsburgh, Pennsylvania
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

We had assigned seats row 13 or 14 and were seated in the last row of the plane. Don't know how that happened but we were not happy.

Domestic Economy Denver - Pittsburgh
Helpful?
Thank susandoerschner
See travel tips for airlines
“try another airline”
kathrynb687, 17 Jun 2018 | Read review
“choose a different airline”
cecileny, 17 Jun 2018 | Read review
“Get a flight that has a stop in between destinations.”
Mabonifazi, 17 Jun 2018 | Read review
“first class for this flight is still under $500 round trip, worth it to be able to board, get the overhead and relax”
kathybardsley, 17 Jun 2018 | Read review
“Not great but not sure what else you can do”
735gingerp, 17 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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