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United Airlines

54,834 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.054,834 reviews
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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54834Reviews
23113Photos
100Tips

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Albertoluchini wrote a review Yesterday
Dubai, United Arab Emirates7 contributions5 helpful votes
San Francisco - Maui
Domestic
Thank you United for this Vintage experience… a direct jump to 30years back travel standard. I’m speaking about first class experience. United do not provide lounge for domestic flight, old aircraft, worse first - business class ever experienced. Food: you have to select in advance otherwise is not guaranteed onboard and you have to accept what they have. Quality is very very low. On the return we experienced 2 hours delay: after boarding, the aircraft had a technical problem. We were kept sitting: no water no food no drinks during the waiting time was offered, for 2 hours… I felt I was in third world not in US…. A good word is about the flight assistants: always very nice. I don’t recommend and I will avoid this airline company in the future.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cameron L wrote a review Yesterday
1 contribution
Milwaukee - San Francisco
Domestic
I fly 2-3 times a month with this airline and have yet to have one on time flight. It’s sad I expect them to be late. I’m done flying United. No more.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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deVino wrote a review Yesterday
Windsor, California27 contributions6 helpful votes
San Francisco - Kailua-Kona
Domestic
We usually fly Hawaiian airlines to go to Hawaii but this time we took United. From SFO to Kona. First off they nickel and dime you for everything. You want an isle or middle seat that costs extra. I’m not talking even exit row. This is just a regular economy seat, not basic, that they up charge for an isle or middle seat! It was supposed to be a 5 1/2 hour flight and not a single snack served unless you paid. Not even pretzels. Our flight was diverted to Honolulu due to a crack on the runway at the Kona airport. We had to wait on the plane in Honolulu until the all clear in Kona.l before we could take off again. We received the all clear and now the pilot tells us he noticed something was broken upon landing and it needed repairs before we can take off. We’ve been stuck on this plane for 8 hours now and once we take off it will be another 30 minutes on top of that. Kids screaming, probably hungry, and all they offer is water. There was a dirty diaper in the seat pocket in front of me and someone’s personal novel in the seat pocket in front of my husband. Clearly this plane was not cleaned well. The only good thing I can say is the pilots kept us up dated every 20-30 minutes. However, each time they updated they would say “it should only be another 20 minutes.” 2 hours later we are still waiting and stuck on the plane
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dawn M wrote a review Yesterday
4 contributions
Newark - San Antonio
Domestic
We had a great experience flying united. The flight was on time and they still offer complimentary snacks and drinks on board. We were given earbuds and access to a wide selection of movies and media. I would definitely fly them again.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ervin S wrote a review 11 Apr
2 contributions
Houston - London
International
I flew on the evening of the 8th and landed on the morning of the 9th and the cabin crew were excellent, and the hard product was good and the food was terrible and the food trays kept sliding off the tray table (777-200er) I flew on and it was really annoying. And to pay to get window seat? 58$ for a seat?!? I’m a avgeek saved my money for this trip and extra for a window seat?? I was in the middle aisle 44G and I was hoping maybe people’s window would be open. Nope it was a night time takeoff not a single window open. And it was horrible and the whole flight by the way a redeye no window to be open and when it was day they were serving breakfast it was daylight out side and no one opened a window and when I flew air Canada they got me and my family next to each other and got window for free as I’m a kid who saved for this long-haul flight. I was not next to my parents and my mum was all the way back 10 rows behind and my step-dad and me were separated by isle and I asked the desk lady at boarding and said I don’t want to sit next to strangers and she said well on a plane you are going to sit next to strangers and on the website it said they have things for 12 and indeed to sit next to each other. If they offered me a free flight again I would take it and fly it again 🤩🤩. But honestly worst experience and worst star alliance partner and should learn a thing or two from Air Canada.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cameron L wrote a tip Yesterday
"Don’t fly United"
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deVino wrote a tip Yesterday
"Bring food! You won’t get a thing."
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Aida M wrote a tip 11 Apr
"Go through a different airport EWR is bad… but just abound the airline completely if you can. I’m never flying them again."
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HawaiiGirl08 wrote a tip 11 Apr
"Do not fly United - if any problem should arise, you will be on your own finding a resolution as they do not care!"
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Sue wrote a tip 10 Apr
"GO TO DELTA AIRLINES"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: AU$46
2th checked bag: AU$61
3th checked bag: AU$230
4th checked bag: AU$230
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$46
2th checked bag: AU$77
3th checked bag: AU$230
4th checked bag: AU$230
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$46
2th checked bag: AU$84
3th checked bag: AU$276
4th checked bag: AU$276
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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