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United Airlines


28,635 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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28,635 Reviews from our TripAdvisor Community

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28,635 reviews from our community

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Showing 24,952: English reviews
Zimmerman, Minnesota
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

Although this was a short flight- just under 3 hours and we were on a shuttle/commuter aircraft, the service was great! There were some turbulence on the returning flight to Minneapolis, however it was well handled by the pilots. I have flown United many times and they have yet to disappoint.

Domestic Economy Minneapolis - Newark
Helpful?
Thank vblamasah
Paris, France
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

As my United Nightmare continues... I understand everyone needs to work, But if your making announcements in for boarding in an American Airport shouldn’t you be able to do it in English. Last time I checked English was still the first Language? Maybe things have changed? That must be the case at United Airlines! Just close your fleabag of a...

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Domestic Economy Newark - Fort Lauderdale

Helpful?
Thank Kein01
Paris, France
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

After a nightmare getting to my Gate, don’t expect any human services, stay clear of the dirty non functioning bathroom by Gate 103, stall doors don’t even close. Hey United Airlines , why not just place a bucket at the gates, you could make more money! Try and get a cup of coffee, plenty of options but if you actually...

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Domestic Economy Newark - Fort Lauderdale

Helpful?
Thank Kein01
Paris, France
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

Have never been treated so badly in my life! When did flying not become a Service business!? I will never use United again. I may be on Economy now, First time! Usually a First Class passenger. I am not an Animal! Unbelievable contemptible treatment by Unite Employees!!!

Domestic Economy New York City - Fort Lauderdale
Helpful?
Thank Kein01
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

I am at my witts end. I am such a loyal customer to united and have repeatedly tried to give them second chances. I fly first class with United and usually take a round trip every two weeks. Within the last 2 months 3 of my flights leaving LAX have been delayed for horrendous amounts of time. flying United has...

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Domestic First Class Los Angeles - Denver

Helpful?
Thank zumbilewis
2 reviews
Reviewed yesterday
NEW

United is terrible. My midday flight with my fiance got delayed several hours because of a mechanical failure. I had a short flight layover, which of course was impossible to make. I called up and the best they could do was a red eye flight with a connection, which was horrible and we couldn't sleep. Lost a day of our...

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Domestic Economy Portland - Philadelphia

Helpful?
Thank Dan B
Rawlins, Wyoming
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

We were on the runway and then had to return to the terminal. We had to wait for a next flight to Bring us back to Denver but truly all in all it was wonderful ! Customer Service was outstanding for stressful people 😁

Domestic Economy Las Vegas - Denver
Helpful?
Thank jdsdogspa
Pleasant Garden, North Carolina
Level 5 Contributor
82 reviews
109 helpful votes
Reviewed yesterday
NEW

Returning to the US via IAD. Silver status on United. Have not flown with them in years as my home airport primary is Delta. On my return flight - I was pleasantly surprised with a free upgrade to Business class. It made my day and what a treat. The attendants working the business section were super nice and pleasant and...

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International Economy London - Washington DC

Helpful?
Thank ToddintheRidge
Level 3 Contributor
13 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

I fly very very often for work and I’m used to flying on great airlines. This by far is the absolute worst. You have to check in your carry on bag, they use your seats, & the customer service is the ridiculous and outright rude. No one understands the meaning of being kind or accommodating. I will never ever fly...

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Domestic Economy Los Angeles - Orlando

Helpful?
Thank veganendorphins
Chicago, Illinois
Level 5 Contributor
68 reviews
16 helpful votes
Reviewed yesterday
NEW
via mobile

I had an 8PM flight from Boston to Chicago and I decided to pay extra for first class when I purchased the ticket. It was NOT worth it. No drinks were served pre-flight. Usually first class boards early and then while the rest of the plane is boarding they serve complementary drinks. And at 8PM I thought I might get...

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Domestic First Class Boston - Chicago

Helpful?
1 Thank Julie F
See travel tips for airlines
“Be nice to the gate agents - they can upgrade your seats if possible - don't be a jerk.”
ToddintheRidge, 17 Jul 2018 | Read review
“If the flight is fully booked, they courtsey check your roller pull case. Appreciated that.”
BonitaR_13, 17 Jul 2018 | Read review
“Avoid United Airlines at all costs !!!”
52kevink, 17 Jul 2018 | Read review
“go to lounge or a restaurant and eat well before you get on board”
jackcQ2885WK, 17 Jul 2018 | Read review
“bring your own food and a lot of it”
ttravelravelcarol, 17 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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