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United Airlines


3 of 5 bubbles
9,919 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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9,919 Reviews from our TripAdvisor Community

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9,919 reviews from our community

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Showing 8,374: English reviews
Covington
Level Contributor
66 reviews
21 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Pack Em in tight. The seats are smaller on these planes. I am a big man weighing 250, well wouldn't ya know they sit another big man, weighing around 350 next to me (2 seats). Needless to say, a most uncomfortable trip. You would think the flight attendants would have rearranged the seating a little.

Canada Economy Chicago - Winnipeg
Helpful?
Thank DavidinVa
Glasgow, United Kingdom
Level Contributor
206 reviews
123 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

On 17th Dec i arrived at glw airport as scheduled at 7am for a 9am flight to Newark.NJ.We were told that the flight was cancelled,Rumours abounded re a 5pm flight,vouchers for meals etc which was all rubbish. i gave my american friend a call on whatsapp,telling him not to pick me up from my connecting flight to LAX at 8pm,as...

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International Economy Glasgow - Newark

Helpful?
Thank bluesbuddah
Milpitas, California
Level Contributor
20 reviews
3 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

We could tell that from the beginning (upon checking in) that we would not have good service with this airline: the operation was not very well organized. There was a person who was paying all her attention on the book at the counter while people lined up : regular line, business class line and another line without any sign. We...

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International Business Class Tokyo - San Francisco

Helpful?
1 Thank hoanglechi
Lititz, Pennsylvania
Level Contributor
366 reviews
99 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

The aircraft was a CRJ-700 -> a nice small regional jet with a first class cabin as well as the usual economy cabin. I had an economy plus seat in row 7 which had plenty of legroom. We departed ORD a bit late due to the crew arriving late from another flight. Once the crew arrived we began boarding about...

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Domestic Business Class Chicago - Harrisburg

Helpful?
1 Thank BVDPA
More ▾
Level Contributor
112 reviews
4 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

Reasonable price for a direct flight to Cancun. Plane & seats were clean. Download united app beforehand so you can watch movies!

Mexico Economy Washington DC - Cancun
Helpful?
Thank JacqConn
Panama City, Panama
Level Contributor
80 reviews
7 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

The best flight i ever had before. I accumulate a lot of miles to keep using in my flights. Actually i used 3 tickets already. Serious airline. I also recommend the app they have.

International Economy Panama City - Oslo
Helpful?
Thank Eskivelito
Sulphur, Louisiana
Level Contributor
38 reviews
6 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

United Airline must not have clocks or someone to tell time. We had a flight cancelled on Dec 28 and rescheduled the next morning at 5:45AM. We set our alarms for 4AM, but got a call from United Airline at 2:45AM. It is only 13 miles to the airport. On the way home, we had a flight at 9PM, BUT...

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Domestic Economy Lake Charles - Maui

Helpful?
1 Thank Ken R
Marlborough, United Kingdom
Level Contributor
147 reviews
88 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

First transatlantic flight for some years after a lot of flights with Emirates, I can see why United is revamping into Polaris business, as this really isn't good enough. The 2-4-2 seating in the 777 is a weak offering, narrow and hard. We had the Polaris soft package of food and amenities, I can only say that if this is...

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International Business Class London - Los Angeles

Helpful?
Thank PMQuestions
New York
Level Contributor
57 reviews
15 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

I recently traveled one way with United because it was the only direct flight at the time I needed to leave. I have not travelled United for a long time as I have frequent flyer membership with another airline. I did not pay for my legroom and was in economy as it was such a short flight. I had a...

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International Economy Belize City - Newark

Helpful?
1 Thank AJinNewYork
Lititz, Pennsylvania
Level Contributor
366 reviews
99 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

The aircraft was an ERJ-175 regional Jet. Electrical power outlets were only available in the first class cabin. I sat in the first class cabin. The aircraft arrived late at DFW but the ground crew and gate agent were able to service the plane and get us going only about 10 minutes late. We arrived at ORD about 10 minutes...

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Domestic First Class Dallas - Chicago

Helpful?
Thank BVDPA
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See travel tips for airlines
“yes, get rich and upgrade”
 of 5 bubbles DavidinVa, 19 Jan 2017 | Read review
“I cant do that as i ended up flying with two other airlines”
 of 5 bubbles bluesbuddah, 19 Jan 2017 | Read review
“We had had better experience with this airline, only this time.”
 of 5 bubbles hoanglechi, 18 Jan 2017 | Read review
“Row 7 has plenty of leg room”
 of 5 bubbles BVDPA, 18 Jan 2017 | Read review
“Always use your milleage plus code”
 of 5 bubbles Eskivelito, 18 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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