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United Airlines


3.5 of 5 stars
6,096 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1110
    Excellent
  • 1822
    Very good
  • 1501
    Average
  • 875
    Poor
  • 788
    Terrible
Good flight, service lacked enthusiasm

Thoroughly enjoyed the flight. Plane delayed an hour due to poor weather in the south of the... read more

4 of 5 starsReviewed yesterday
IanA63
,
Sydney, Australia
via mobile
Rating summary
  • 3.5 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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6,096 Reviews from our TripAdvisor Community

Write a Review

6,096 reviews from our community

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English first
Orlando, Florida
Level Contributor
11 reviews
5 of 5 stars Reviewed today NEW

This was the first time that my family and I were flying on United "Global First" service and we have to admit that was absolutely valuable for that price. Extraordinary flight attendants who served extremely professional and customer focused.

International First Class London - San Francisco
Helpful?
Thank Joachim H
Sydney, Australia
Level Contributor
153 reviews
71 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Thoroughly enjoyed the flight. Plane delayed an hour due to poor weather in the south of the country but we had a very smooth flight. Service was okay, lacked some enthusiasm and passion for caring for your customer.

Domestic First Class San Francisco - Nashville
Helpful?
Thank IanA63
Wall Township, New Jersey
Level Contributor
408 reviews
64 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nothing out of the ordinary, just a typical on-time flight on United. As long as the flight is on time, and there are no issues during the flight, and we land without incident, the trip is a success.

Domestic Economy San Diego - Denver
Helpful?
Thank wlbjayhawk
Reedsburg, Wisconsin
Level Contributor
318 reviews
73 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I have to come down to Houston once or twice a year on business and United makes it easy. They have good choices of flight times that always gets me here on time. Friendly Skies.

Domestic Economy Chicago - Houston
Helpful?
Thank Slip213
Reedsburg, Wisconsin
Level Contributor
318 reviews
73 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I take this flight fairly often. It beats driving down to Chicago and it's nice to have this large hub available after the short flight. I really like the service and they have a great rack record of being on time for me.

Domestic Economy Madison - Chicago
Helpful?
Thank Slip213
Tampa, Florida
Level Contributor
17 reviews
7 helpful votes
3 of 5 stars Reviewed yesterday NEW

Our flight was leaving NH around 11:30am. Received a text that the flight was delayed to mechanical problems with the plane and would take off at 1:30pm. We took our time driving to the airport since we had the extra time and it was an hour and half drive. Half way there we get a text that they fixed the...

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Domestic Economy Manchester - Tampa

Helpful?
Thank Bernice J
Newark, New Jersey
Level Contributor
63 reviews
13 helpful votes
5 of 5 stars Reviewed yesterday NEW

I been traveling in the company since 1998 and it used to be continental, is a very good airline but lots of changes they did I'm a premier member elite before it was great now with the changes has been very different and not Worth Besides that it's a great company .

International Economy Newark - Rio de Janeiro
Helpful?
Thank Marcelo T
kansas city
Level Contributor
14 reviews
3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Things that were bad. We flew out of IAH, had requested wheel service, had to wait for service, we did not have much time for our connecting flight. The person that helped us was very rude. Same way on the way back thru IAH. Do not if that is a united or airport problem.

Mexico Economy Kansas City - Cancun
Helpful?
Thank cancngw
Aberdeen, United Kingdom
Level Contributor
151 reviews
72 helpful votes
3 of 5 stars Reviewed yesterday NEW

Reminiscent of RYAN Air in UK, pay for everything, food drink, movies even flight path viewer. I got the Economy Plus emergency exit seat in row 21 for extra leg room, do not use row 20 as seats do not recline. I used ipad for my own movies.....food is limited and no choice, so take your own. Unfortunately there is...

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International Economy Port of Spain - Houston

Helpful?
Thank Peter W
Indianapolis, Indiana
Level Contributor
8 reviews
3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Flying on Thursday & Tuesday was smooth sailing! No crowds in the airports at either end. We planned for the first time to go with only carry-on luggage to eliminate baggage fees and abuse of our luggage and spent much effort to comply with luggage size. However, the overhead compartments were small and we all had to check bags planeside....

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Domestic Economy Indianapolis - Washington DC

Helpful?
Thank Vicki R
See travel tips for airlines
“They take care about kids. At least, this was our experience on this flight.”
 of 5 stars JoachimH690, 24 Aug 2016 | Read review
“always allow a lot of time for your flight and bring your own snacks”
 of 5 stars BGJensen, 23 Aug 2016 | Read review
“Book ROW 21 seat for leg room and recline. Row 20 does not recline. Take your own food and entertainment”
 of 5 stars 946peterw946, 23 Aug 2016 | Read review
“Small overhead compartment so be prepared to check carry-on bags planeside.”
 of 5 stars 265vickir, 23 Aug 2016 | Read review
“If in FC on A-319/320, read safety card for life jacket location”
 of 5 stars Bill_Hunt_AZ, 23 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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