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United Airlines


3 of 5 bubbles
10,328 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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10,328 Reviews from our TripAdvisor Community

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10,328 reviews from our community

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Showing 8,713: English reviews
Hamilton, Canada
2 reviews
4 of 5 bubbles Reviewed yesterday NEW

When you're disable, it's very hard to go up and down on the airplane steps. Toronto, San Francisco and Chicago no problem. Honolulu airport is the problem. the male person that check you before boarding yell at you in you are on the wrong line. Hedoes not tell you nicely at all.

USA Economy Toronto - Honolulu
Helpful?
Thank Joe R
Stafford
Level Contributor
18 reviews
2 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

My wife and I have premier access for this roundtrip flight to Punta Cana from Washington, DC. The flight to PUJ was uneventful and very pleasant. Boarding class 2 with no issues. The flight from PUJ was another story. Three gate changes with no one knowing or being able to understand the United Airlines employee on the intercom. Then came...

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International Economy Punta Cana - Washington DC

Helpful?
Thank Ryan R
Fremont, California
Level Contributor
126 reviews
64 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

The only reason I fly with UA is for the Mileage Plus program. Now that I've reached 1 Million Miles that gives me permanent Gold status, so I will be flying on other airlines a lot more. In general, UA has great pilots who can land the airplanes smoothly and with ease. I've encountered many rough landings on other airlines,...

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International Economy San Francisco - Taipei

Helpful?
Thank djc2k
Pompano Beach, Florida
1 review
3 of 5 bubbles Reviewed yesterday NEW

The flight seat was extremely small for tall people like my husband and I. We contacted the airline and they rectify our dissatisfaction.

Domestic Economy Fort Lauderdale - New York City
Helpful?
Thank Metienne S
Vancouver, Canada
Level Contributor
180 reviews
69 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Excellent service , polite and witty flight attendants ,got some free booze to after I paid for some . Smooth flight , comfortable seating.Impressed I will use them again .

Domestic Economy Seattle - Newark
Helpful?
Thank A S
Romford, United Kingdom
Level Contributor
35 reviews
3 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Pilot was little quitier than our outgoing flight as in we didn't heard much from the Pilot much. Cabin crew seemed a little icy compared to the American crew we had on the way out however the flight was still very peaceful and I even slept on the way which is unheard of from me on a plane. Got to...

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International Economy Newark - London

Helpful?
Thank Daniel H
Romford, United Kingdom
Level Contributor
35 reviews
3 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I'm always a little nervous when flying however the flight crew onboard where fantastic. Flight was scheduled to go from Heathrow and take 8.5 hours to get there... the pilot explained first off that we would be there at least 30 minutes early and actually we made up 45 minutes. Pilot made sure we where warned in advance of any...

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Domestic Economy London - London

Helpful?
Thank Daniel H
Chicago, Illinois
Level Contributor
9 reviews
7 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Well I am not surprised at the bad reviews this company has received. I've anyways heard that United Airlines was the best around from the quality to the experience. I completely disagree, we flew from Atlanta to Cancun and had a 5 hour layover on the way in Houston. Unfortunately this flight came with a package deal so we were...

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Mexico Economy Atlanta - Cancun

Helpful?
Thank Abidemi U
Cleveland OH, United States
Level Contributor
29 reviews
6 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

The only direct flight of the day on a Monday so it was fairly packed. The middle 3 hours of 5.5 were fairly bumpy on and off but the crew did a great job of informing everyone and keeping everyone calm. Frequent drink and water service as well. This flight had wifi the whole time so I definitely appreciated being...

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Domestic Economy Cleveland - San Francisco

Helpful?
Thank Cheryl K
Monroe, New York
Level Contributor
9 reviews
1 helpful vote
4 of 5 bubbles Reviewed 2 days ago NEW

Smoothest trips both to and from Jamaica. Great flights both direct out of Newark. Checking in was easy. Security lines were a bit long but moved pretty well. That is expected today.

Caribbean Economy Newark - Montego Bay
Helpful?
1 Thank dannyv777
See travel tips for airlines
“If you are disable don't take this plane. It's very hard to climb the steps.”
 of 5 bubbles joerE3183JX, 21 Feb 2017 | Read review
“Online check in for international travel often doesn't work with UA!”
 of 5 bubbles , 21 Feb 2017 | Read review
“Normal 3.5" headphone socket on seats and USB socket for charging.”
 of 5 bubbles , 21 Feb 2017 | Read review
“If you want the extra leg room, book it early, as they do not often upgrade to the front section that they call economy plus.”
 of 5 bubbles 5cherylk, 20 Feb 2017 | Read review
“In Business Class, get a seat in the middle of the cabin away from galleys and lavatories.”
 of 5 bubbles Q5837IJdaveh, 20 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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