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Thomson Airways


3,959 Reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England +44-0203-451-2695 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,959 Reviews from our TripAdvisor Community

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3,959 reviews from our community

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Showing 3,915: English reviews
Chichester, United Kingdom
Level Contributor
15 reviews
9 helpful votes
Reviewed today
NEW

My wife and I flew with Thomson Airways on the Dreamliner Aircraft two weeks ago to Paphos and what a difference this plane is to the other planes that we have been on we booked extra leg room and this is certainly worth the extra money the other noticeable differences with this plane is how quiet it is and how...

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Europe Economy London - Paphos

Helpful?
Thank fmep2015
United Kingdom
Level Contributor
92 reviews
28 helpful votes
Reviewed today
NEW

A little bit of improvement to be done at the airport in Zakynthos, but that had nothing to do with the airline. Flight was on time, smooth, and the crew were very friendly. Overall a great experience !

Europe Economy Zakynthos - London
Helpful?
Thank Eric D
Guernsey, United Kingdom
Level Contributor
6 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

We arrived in Orlando 17th June. Our villa was booked through Thomson holidays. First thing that hit us was the smell as soon has you walked through the front door. Carpets were filthy. So was all the walls. There was even blood on the bathroom door. Microwave was broken the plastic round the casing. I'm sure this releases radiation. Door...

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International Premium Economy London - Orlando

Helpful?
Thank amadhouse
Oxford, United Kingdom
Level Contributor
8 reviews
27 helpful votes
Reviewed yesterday
NEW

Just returned today from St Lucia, people have asked me is the up grade worth it, first the seats are bigger with a lot of room,but you get that with extra leg room, yes you are first on and off the plane, and get a glass off champagne in a PLASTIC glass when seated, yes the drink's are free,( but...

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International Premium Economy St. Lucia - London

Helpful?
Thank Peter H
London, United Kingdom
Level Contributor
3 reviews
Reviewed yesterday
NEW

I personally put my suitcase on the coach to return to the airport - when I got to the airport it wasn't there - somehow my suitcase got left behind (who removed it from the coach?). After contacting Thomson they informed me that they could not bring an unaccompanied suitcase back on any of their flights and are refusing to...

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Europe Economy Minorca - Cardiff

Helpful?
Thank gailelias
Halifax, United Kingdom
Level Contributor
32 reviews
32 helpful votes
Reviewed 2 days ago
NEW

What a bloody nightmare checked in to Manchester on the 15th june for the 07.15 flight to paphos Cyprus on a dreamliner (nice plane)only to be told there was a 6 and a half hour delay no explanation whatsoever as to why eventually found out that our plane had to go somewhere else after the original was struck by lighting...

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Europe Economy Manchester - Paphos

Helpful?
Thank yvonne f
London, United Kingdom
Level Contributor
27 reviews
39 helpful votes
Reviewed 2 days ago
NEW

Recently returned from Crete and our flight was badly delayed. Flight was due to take off at 23.00 but, on arriving at the airport discovered our plane still hadn't left the UK. The reps were totally useless and couldn't give us any helpful information. My daughter's friend in the UK managed to track the flight and supplied us with far...

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Europe Economy Heraklion - London

Helpful?
1 Thank Lesleyl54
Manchester, United Kingdom
Level Contributor
3 reviews
3 helpful votes
Reviewed 2 days ago
NEW

any one that was on the flight to punta cana on the 22nd of may and paid for premium club service and was handed a letter at the air port being told there was no premium club service on the flight due to change of plane and would receive a pro-rata refund had any look in getting any money back...

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International Premium Economy Manchester - Punta Cana

Helpful?
Thank michaela k
Glasgow, United Kingdom
Level Contributor
32 reviews
17 helpful votes
Reviewed 3 days ago
NEW
via mobile

My son had had chicken pox on holiday and we told our rep. Nothing. Got to airport spoke to said rep who stated looking at my son oh I should have got you to get a fit to fly but you should be ok I'll wait around to help you. He disappeared. 40 mins later just before checking in his...

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International Economy Orlando - Glasgow

Helpful?
Thank Gail M
Essex
Level Contributor
52 reviews
16 helpful votes
Reviewed 3 days ago
NEW

Lively flight to Jamaica, little late in take off but a very smooth one to say the least. Well done Dreamlner

International Economy London - Montego Bay
Helpful?
Thank loopyscotter
See travel tips for airlines
“book the Dreamliner if possible”
fmep2015, 24 Jun 2017 | Read review
“If money no object, book another airline if going premium”
353peterh353, 23 Jun 2017 | Read review
“Avoid at all cost”
yvonnef982, 22 Jun 2017 | Read review
“make sure thy book extra leg room”
loopyscotter, 21 Jun 2017 | Read review
“Avoid seats near doors!”
19stephenss, 19 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Thomson Airways
The world's largest charter airline, Thomson Airways (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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