I had the worst experience with Thai Airways staff at Sydney Airport today. My elderly father-in-law, who weighs 130kg and has severe knee issues, was booked on flight TG476 from Sydney to Bangkok with a pre-arranged wheelchair request.
From the very start, the check-in staff were rude, dismissive, and showed clear racial bias. Their expressions and tone made it obvious that they did not care and even displayed slight aggression.
But the real shock came when, after issuing the boarding pass, a staff member actively discouraged us from using the wheelchair, saying:
“It’s a long wait for a wheelchair. Since you’re running a bit late, I suggest he walk.”
I repeatedly explained that he has mobility issues and cannot walk properly, which is precisely why we booked the wheelchair in advance. Instead of assisting, she responded with a disgusting and body-shaming comment:
“Who is going to pull a wheelchair for someone who weighs 130kg? He looks my age—he should be able to walk on his own.”
This unprofessional, discriminatory, and heartless behavior is absolutely unacceptable. No one deserves to be treated this way.
I will never fly with Thai Airways again—even for free. I strongly advise others to reconsider booking with them.