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Thai Airways

Headquarters: 89 Thanon Vibhavadi Rangsit, Bangkok Thailand 10900

Overview

4.04.0 of 5 bubbles16,622 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.5 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding4.0 of 5 bubbles
Food and beverage4.0 of 5 bubbles
About Thai Airways
Airline Alliance
Star Alliance

Airline Summary

THAI (TG) is the flag carrier of Thailand and a founding member of the Star Alliance. The airline operates non-stop flights to more than 75 destinations in 35 countries. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. THAI also has codeshare arrangements with more than 20 other airlines. THAI's fleet includes a variety of one-, two- and three-cabin configurations featuring Royal First Class, Royal Silk Class (Business Class) and Economy Class. Premium class passengers have access to the airline's THAI Royal Silk and Royal Orchid lounges, where available. THAI is also the sole owner of a subsidiary airline, Thai Smile Air (WE).
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16,622Reviews
6,356Photos
100Tips

Reviews
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4.0
16,622
Excellent
6,261
Very good
5,546
Average
2,386
Poor
1,000
Terrible
1,431

Popular mentions


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BoardingPass444540
1 contribution
1.0 of 5 bubbles
Shocking Discrimination & Body Shaming by Thai Airways Staff – Sydney Airport (TG476, 31st Jan 2025)
Sydney - BangkokInternational
I had the worst experience with Thai Airways staff at Sydney Airport today. My elderly father-in-law, who weighs 130kg and has severe knee issues, was booked on flight TG476 from Sydney to Bangkok with a pre-arranged wheelchair request. From the very start, the check-in staff were rude, dismissive, and showed clear racial bias. Their expressions and tone made it obvious that they did not care and even displayed slight aggression. But the real shock came when, after issuing the boarding pass, a staff member actively discouraged us from using the wheelchair, saying: “It’s a long wait for a wheelchair. Since you’re running a bit late, I suggest he walk.” I repeatedly explained that he has mobility issues and cannot walk properly, which is precisely why we booked the wheelchair in advance. Instead of assisting, she responded with a disgusting and body-shaming comment: “Who is going to pull a wheelchair for someone who weighs 130kg? He looks my age—he should be able to walk on his own.” This unprofessional, discriminatory, and heartless behavior is absolutely unacceptable. No one deserves to be treated this way. I will never fly with Thai Airways again—even for free. I strongly advise others to reconsider booking with them.
Date of travel: December 2024
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
4.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written 3 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Krishsiya B
1 contribution
1.0 of 5 bubbles
Terrible experience
New Delhi - ShanghaiNorth Asia
Thai Airways at Delhi Airport provided one of the worst customer service experiences I’ve ever had. The staff was rude, unprofessional, and dismissive. Despite my tier benefits allowing priority check-in and boarding, they outright refused to honor them, stating they don’t follow the policy. Being removed from a queue despite following the guidelines was not just frustrating but humiliating. If this is how they treat loyal customers, I can’t imagine what standard passengers go through. Definitely reconsidering my choice of airline in the future.
Date of travel: January 2025
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Check-in and boarding
Written 31 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dr. Sen PRatthinan
Penang Island, Malaysia
638 contributions
1.0 of 5 bubbles
Sorry, it was terrible Thai Airways !
Bangkok - KathmanduAsia
This was our first trip with Thai Airways. This review is based on our personal experience. We booked our trip from Penang to BKK and then to Kathmandu, Nepal. Both our flights were Thai Airways and the timing was suggested by the airline. What we liked about TA 1. Seamless check-in (for web check in & bag drop) 2. Overall cabin crew hospitality 3. Eco seats were comfortable 4. Excellent landing skills ! 5. Special meals What we DID NOT like about TA 1. Worst time management 2. Mismanagement of luggage 3. No proper preparation for delayed flights & transits 4. Terrible quality of the entertainment system 5. No assistance for passengers that require help Our verdict : This would be our first and last. No more Thai Airways for us. Thank you for the service !
Date of travel: January 2025
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
2.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
4.0 of 5 bubbles
Food and Beverage
Written 30 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Raelene216
Sydney, Australia
5 contributions
2.0 of 5 bubbles
Do not book with Thai!
Sydney - Chiang MaiInternational
My husband and I had travelled with Thai to Thailand twice before our recent trip. We had found the airline to be efficient, "elegant" and comfortable. A credit to their country. Sadly the quality of their international service has declined a lot in the last few years. Whether this can be attributed to Covid, I cant say, but there was a big difference. Check in and Boarding were chaotic. (Except in Sydney) We sat on the floor in Bangkok along with hundreds of others waiting for the gate lounge to open. It was awful. There were few clear directions or instructions when calling passengers to board. Every man for himself!! On board the staff were rude or indifferent. Food was average and the drink service almost non existent. After the food service there was no offer of snacks or even water. It was abysmal and so different to the service we received in the past. The cabin was noisy....kids listening to things without headphones in the middle of a night flight. People opening the window shutters in the middle of the night and not being asked by the staff to lower them. It seemed like the staff couldn't care less. As a passenger you rely on the cabin crew to keep everything civilised, otherwise you get arguments between passengers and that is never going to end well. I have resolved never to fly with Thai again and will never recommend them to anyone. I have flown with many many airlines and I was shocked by the demise of a once beautiful airline.
Date of travel: January 2025
3.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 29 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lloyd J
Canberra, Australia
120 contributions
4.0 of 5 bubbles
Clean and tidy aircraft.
Bangkok - PhuketDomestic
No issues at all, the self-check-in procedure was a bit unusual, but once the first one was through, the rest was pretty straight forward, just no explanation on how things were to be done. Boarding was done by zones which eliminated the gate lice. Plenty of room made for a relaxing flight. No real inflight service, just a water and a small cake.
Date of travel: January 2025
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
2.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 28 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 6,356
Dr. Sen PRatthinan
Penang Island, Malaysia
638 contributions
1.0 of 5 bubbles
Bring your own entertainment device
Read full review

Raelene216
Sydney, Australia
5 contributions
2.0 of 5 bubbles
Book with a different airline
Read full review

Kim P
1 contribution
1.0 of 5 bubbles
Avoid as if any problem ocurrs, their cs is non existent.
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Maureen Lee Sin... Y
Kuching, Malaysia
3 contributions
1.0 of 5 bubbles
Thai airways poor service, food not tasty. No extra food
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Linda B
Benfleet, United Kingdom
6 contributions
1.0 of 5 bubbles
Don’t book Thai airlines
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Showing results 1-5 of 100
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