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Thai Airways

16,325 reviews
Headquarters: 89 Thanon Vibhavadi Rangsit, Bangkok Thailand 10900
Overview
4.016,325 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
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About Thai Airways

Airline Alliance

Star Alliance
Headquarters: 89 Thanon Vibhavadi Rangsit, Bangkok Thailand 10900

Airline Summary

THAI (TG) is the flag carrier of Thailand and a founding member of the Star Alliance. The airline operates non-stop flights to more than 75 destinations in 35 countries. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. THAI also has codeshare arrangements with more than 20 other airlines. THAI's fleet includes a variety of one-, two- and three-cabin configurations featuring Royal First Class, Royal Silk Class (Business Class) and Economy Class. Premium class passengers have access to the airline's THAI Royal Silk and Royal Orchid lounges, where available. THAI is also the sole owner of a subsidiary airline, Thai Smile Air (WE).
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16325Reviews
6229Photos
100Tips

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Sightseer47056881537 wrote a review 11 Apr
1 contribution
Bangkok - Stockholm
International
The interior of the Airplane was old and shabby, the USB-Port for charging the phone did not work, the selection of movies was forgettable, the taste of the lunch was not yummy, the breakfast was OK. But the worst thing was that service of the crew was completely missing. They served beverages only one time after lunch. I decided to drink wine and got a cup with only one sip of white wine. When I pressed the Button for the service I was completely ignored. And that on a 12 hour flight. This was the first and the last time with Thai Airways.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gordon F wrote a review 9 Apr
England, United Kingdom4 contributions1 helpful vote
Khon Kaen - Bangkok
Domestic
Excellent service, although more expensive than other operators Thai Airways is always reliable. Great service, very efficient staff and definitely my first choice when flying domestically in Thailand 🇹🇭 👍
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tilly H wrote a review 9 Apr
12 contributions2 helpful votes
London - Chiang Mai
International
I had to reschedule a flight. It was impossible to do this online which is very unusual these days. Getting hold of anyone in customer services is an absolute nightmare. The phones are hopeless. If you search around online you may be lucky to get an email address that someone will answer. It wasn’t even as if this was a cheap ticket. We’re talking over £1000 (USD 1250) economy. If you need any kind of money back then, after they have helped themselves to a sizeable slice of your pie, you will wait months and months without any updates or contact. This is an opaque airline which damages and dishonours Thailand’s reputation.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christer L wrote a review 8 Apr
1 contribution
Stockholm - Bangkok
International
Vi avbokade resa 7 dec 2023, betalade 150 USD i avbokningsavgift Har nu den 8 april 2024, dvs 5 månader inte fått några pengar. Har mailat ett flera gånger och de skyller på lång handläggningstid pga rekonstruktion av bolaget. Nu har de helt slutat att svara. Stor Varning för detta bolag. We canceled trip Dec 7, 2023, paid $150 cancellation fee Have now on April 8, 2024, i.e. 5 months not received any money. Have emailed one several times and they blame it on the long processing time due to the reconstruction of the company. Now they have completely stopped responding. Big Warning for this company.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TallPaulLondon wrote a review 7 Apr
Walton-On-Thames, United Kingdom133 contributions153 helpful votes
London - Bangkok
International
We selected Thai for our return tip to Bangkok based on price and also the fact it was a direct flight. The price of a Business Class return was half the price of the other big airlines such as Emirates, Singapore and Etihad. We used the United lounge at Heathrow which was lovely with plenty of space and seating, We boarded our 777-300. The aircraft was old the fixtures and fittings were tired and dated, also no Champagne was offered prior to departure, only fruit juice. The food was excellent and the crew were highly attentive, however the in-flight entertainment choice was poor. The return flight was over an hour late departing Bangkok which meant we got longer to spend in the lounge was large and empty. The choice of food and beverages was excellent. We boarded our flight and it was obvious the aircraft was more modern that the one we flew out on, Again the crew were excellent and we were offered Champagne prior to departure. Again food was excellent. All in all a good value flight and you get what you pay for. However there are small changes that Thai could make that would enhance the overall offering.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sightseer47056881537 wrote a tip 11 Apr
"Choose a different airline."
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Gordon F wrote a tip 9 Apr
"I've always found Thai Airways 100 percent reliable. Although slightly more expensive than competitors the service is first class."
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SueBelper H wrote a tip 6 Apr
"Book a different airline. "
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JuliannaGaming wrote a tip Mar 2024
"Always choose Thai Airways if you want comfort on your overseas flight."
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sanjay b wrote a tip Mar 2024
"Don’t fly Thai "
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