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TAP Portugal


10,910 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,910 Reviews from our TripAdvisor Community

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10,910 reviews from our community

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Showing 3,134: English reviews
Monroe, New Jersey
Level 6 Contributor
101 reviews
39 helpful votes
Reviewed today
NEW

We flew TAP Portugal round trip from New York to Rome through Lisbon. The outbound flights were fine other than our experience at the Lisbon airport. We had to debark the plane at a remote location and take a bus to the main terminal and then the same thing in reverse to board the connecting flight to Rome. Much of...

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International Economy Lisbon - New York City

Helpful?
Thank Steve A
Level 4 Contributor
37 reviews
3 helpful votes
Reviewed today
NEW

Smoothly opetated flight in time. Suprisingly it was served a breakfast, which was nice. Nice early morning flight without delays or disturbances.

Europe Economy Helsinki - Lisbon
Helpful?
Thank Marja-Liisa N
Retford, United Kingdom
Level 4 Contributor
27 reviews
18 helpful votes
Reviewed today
NEW
via mobile

I chose TAP as it was the cheapest airline I could get tickets for my trip from a convenient airport and at a convenient time. I was a bit put out at having to pay extra for a window seat but pleasantly surprised to get a (mediocre) snack and a drink. On the way back, I was put in an...

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Europe Economy London - Lisbon

Helpful?
Thank Roz1610
Cromwell, Connecticut
Level 4 Contributor
31 reviews
16 helpful votes
Reviewed today
NEW

My daughter and I recently had the pleasure of flying to Porto on board this wonderful airline. Of course, I may be biased because my father was from Portugal and I lived there growing up. All in all, the service was good, the plane was comfortable - although the seats were a little close to each other - and the...

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International Economy Newark - Porto

Helpful?
Thank TheRestlessVoyager
Madeira, Portugal
Level 6 Contributor
78 reviews
65 helpful votes
Reviewed today
NEW

Dear TAP, you are not a low cost company. Please Don't act like one! Continuous flight canceled or strangely delayed departures due to Lisbon airport disorganization

Domestic Economy Lisbon - Funchal
Helpful?
Thank snobrega
Linkoping, Sweden
Level 6 Contributor
128 reviews
18 helpful votes
Reviewed today
NEW
via mobile

I am a frequent user of TAP and since last year the level of service has declined tremendously. They have constant delays, cancel flights, don’t answer to complaints, and now twice in one week deliberately offloaded almost all luggage from the aircraft on the route Lisbon to Terceira due to overload. This left a bunch of people I’m the middle...

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Domestic Economy Lisbon - Terceira

Helpful?
1 Thank AlexanderNevermind
London, United Kingdom
Level 3 Contributor
19 reviews
7 helpful votes
Reviewed today
NEW

This airline is known for long delays. This review comes from 2 experiences of the same situation. MY ADVICE TO YOU: NEVER book a flight with TAP that's meant to arrive in any city in Portugal late at night, or that has a connecting flight late at night within Portugal. What they will do is try to ferry you between...

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Europe Economy Barcelona - Porto

Helpful?
Thank kooky666
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Flight was on time with very helpful staff in the airport. The flight itself is very comfortable with large leg space. They even served us portuguese tart and water, which I did not expect at all. Been travelling with different budget airlines and this is one of the best. would recommend

Europe Economy Madrid - Lisbon
Helpful?
Thank Xiao R
2 reviews
Reviewed yesterday
NEW
via mobile

Everything about the flight was pleasant, from the crew who were friendly, to the seats which were comfortable (TAP give a blanket and pillow to all customers) to the options of in-flight entertainment which included films and video games, to the food which was well above average. The 8 hour flight felt like a 3 hour flight.

International Economy Lisbon - Newark
Helpful?
Thank Jose S
Level 4 Contributor
24 reviews
4 helpful votes
Reviewed yesterday
NEW

Absolute worst flight experience of my life. Repeated delays ultimately forced our travel party, 5 members of my family and me, to spend upwards of 16 hours in the Lisbon Airport. at the appointed time we all got on the shuttle bus and traveled from the gate to our awaiting plane. Once there, a mystery "problem" forced us to return...

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Europe Economy Lisbon - Seville

Helpful?
1 Thank James N
See travel tips for airlines
“Everything was ok, not anything special.”
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“Use a different carrier.”
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“Use someone else”
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“prepare for no jetway at destination”
H5746SCjimf, 16 Jul 2018 | Read review
“Sorry, but avoid them at all costs”
, 16 Jul 2018 | Read review
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About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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