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TAP Portugal


12,754 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,754 Reviews from our TripAdvisor Community

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12,754 reviews from our community

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Showing 3,780: English reviews
2 reviews
Reviewed yesterday
NEW
via mobile

Checked 3 bags, each with 2 identifiers. Only 2 bags arrived in Porto. Spent time every day of our vacation on the phone and online with no resolution. Upon return to Newark went to TAP desk and still no resolution. Where is our siutcase? Had to spend money on necessities in Porto and will have to replace lost items when...

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International Business Class Newark - Porto

Helpful?
Thank Destination740590
Brazil
Level 4 Contributor
35 reviews
1 helpful vote
Reviewed yesterday
NEW

The airline is very good and they treated us very well especially my son, giving him gifts that made him very happy. I recommend this airline.

International Economy Lisbon - Sao Paulo
Helpful?
Thank Carlos B
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Absolutely atrocious customer service, even for an airline. Do not book with them if you can avoid it

Europe Economy Paris - Porto
Helpful?
Thank Mafayewe
Bunbury, Australia
Level 6 Contributor
349 reviews
293 helpful votes
Reviewed yesterday
NEW

Flew TAP from London to Lisbon and then to Paris in their Executive Class (Business Class). Seats were basically same as economy with middle seat free. Leg room etc identical to economy. There was no IFE provided or nothing that the flight attendant told us about. Food was inconsistent for the duration of journey; our leg from London to Lisbon,...

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Europe Business Class London - Lisbon

Helpful?
Thank BunburyTim61
Walpole, New Hampshire
1 review
Reviewed 2 days ago
NEW

I'm not even sure how TAP is operating. I feel like I spent the better part of a two week period being gaslighted by the people at TAP. I caution anyone that is looking into booking with them. We booked flights on TAP for our family of 4 leaving Boston and heading to Prague. Prices were really good so we...

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International Economy Boston - Prague

Helpful?
Thank erinbirge
Fort Pierce, Florida
Level 5 Contributor
84 reviews
14 helpful votes
Reviewed 2 days ago
NEW

it was my shortest leg of just 50min, the check in was hyper efficient, got my boarding passes for the next two legs on a different airline but same alliance, perfect check in and those two girls doing service on board were rushing to provide even a small snack and drinks during the short flight

Europe Economy Porto - Madrid
Helpful?
Thank otmarwbaertl
boston
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

The reviews I read scared me to death! I prepared myself for the worst. I chose TAP because of the direct flight. Other than a little disorganized boarding process. The flight was on time. The staff were great. The cabin was great. The food and wine were so good. I am returning on Friday and not scared.

International Economy Boston - Lisbon
Helpful?
Thank kakelly2164
Lund, Sweden
Level 6 Contributor
141 reviews
47 helpful votes
Reviewed 2 days ago
NEW

I flew Copenhagen - Lisboa - Ponta Delgada (Azores) and I was very satisfied with TAP Portugal. Boarding was arranged starting with families/disabled then gold members, passengers without small hand luggage and last those with cabin bags. This way the plane filled up quickly without passangers blocking the aisle. On my flights (less than four hours), no inflight entertainment was...

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Europe Economy Copenhagen - Ponta Delgada

Helpful?
Thank mikoMS
Palm Bay, Florida
Level 6 Contributor
946 reviews
306 helpful votes
Reviewed 3 days ago
NEW

The flight from Miami to Lisbon was OK, but we paid extra for seats with extra legroom but were not assigned to onw. We arrived in Lisbon and caught our flight to Funchal. The airport was closed due to high winds, we circled for 45 minutes hoping the airport would open, but it didn't and we flew back to Lisbon....

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International Economy Miami - Funchal

Helpful?
Thank JackofPBFL
Daytona Beach, Florida
Level 2 Contributor
11 reviews
2 helpful votes
Reviewed 3 days ago
NEW

We read a lot of horrible review on this airline and based on them already asked to change our flights. However, that was not possible, and are we glad we didn't! None of the negative reviews came true on our 2 flights. The crew was very friendly, our baggage didn't get any "surprise" costs, as we made sure we were...

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International Economy Orlando - Madrid

Helpful?
Thank RuthVSq
See travel tips for airlines
“Be ready for anything.”
JackofPBFL, 19 Oct 2018 | Read review
“Do not wste money on business class. Same tru for Tunis Air by the way”
inttraveller2017, 19 Oct 2018 | Read review
“Avoid the discounted fare”
861ut, 18 Oct 2018 | Read review
“Use another airline”
ActRegular_traveller, 17 Oct 2018 | Read review
“try and avoid using them when flights get cancelled just board you regardless to the new destination without explanation and just shrug.”
stevestejoh, 17 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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