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TAP Portugal


4 of 5 bubbles
3,617 Reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,617 Reviews from our TripAdvisor Community

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3,617 reviews from our community

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Showing 771: English reviews
Level Contributor
6 reviews
1 of 5 bubbles Reviewed today NEW

The worst experience ever. 'Star Alliance' sounds like a joke - damaged bag (repaired but refused to exchange) and a hassle of looking for a shop that would fix it when you are trying to enjoy Rio... on the way back - toilets were blocked (and out of order) and despite sitting next to almost empty business class we were...

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International Economy Lisbon - Rio de Janeiro

Helpful?
Thank Petey0077
London, United Kingdom
Level Contributor
15 reviews
4 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

We flew from London to Tangier via Lisbon. The Lisbon flight was uneventful, but they put on this tiny plane for the Lisbon Tangier leg. It was quite interesting because we, the passengers, had the same view of where we were headed as the pilot.

International Economy Lisbon - Tangier
Helpful?
1 Thank mjandrew
Ky
Level Contributor
12 reviews
4 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Prior to this trip, I had never heard of Tap Portugal but my travel agency booked me on this airline. The planes are clean and the seats are comfortable. The greatest thing is that you have ample leg room and you have FOOTRESTS. We had tvs with the latest movies. The flt attendants were nice, mostly male. We didn't like...

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International Economy Newark - Venice

Helpful?
1 Thank Mollycubby
Saint Paul, Minnesota
Level Contributor
22 reviews
9 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

First, the one quibble: If you are flying from JFK, be aware that TAP Portugal's check-in desk hours are EXTREMELY limited (they share space in Terminal 5 with Jet Blue and Aer Lingus) and if you show up more than 2 hours before your flight expecting to drop your bags and scoot to your gate, you will be out of...

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International Economy New York City - Lisbon

Helpful?
1 Thank CalmDownJethro
Luton, United Kingdom
2 reviews
1 helpful vote
2 of 5 bubbles Reviewed 3 days ago NEW

Boarded the aircraft from Lisbon to Maputo late and the staff bad attitude was obvious. Chatting to each other whilst boarding without paying any notice to passengers at this day and age when we have to be vigilant at at times. Service started very late after take off bearing in mind that the aircraft was already late on departure. Service...

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International Economy Lisbon - Maputo

Helpful?
1 Thank pammy303
Oslo
Level Contributor
13 reviews
6 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

Booked a flight for my family in November 2016. A friend made me aware that the airline had canceled the flight in December , so I could react in time and cancelled our tickets. Unfortunately I did that by phone, so I am still waiting for my 1700€ refund. Tried to phone and complain by e-mail, nothing happens. The guys...

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Europe Economy Oslo - Funchal

Helpful?
2 Thank Theviking30
Frankfurt, Germany
Level Contributor
8 reviews
3 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

Con FRA-LIS • Flight delayed by one hour • No vegetarian alternative even though it was selected prior to the flight • No leg space at all LIS-FRA • Rude ground personal (unkind and unwelcoming) • Slowest boarding ever • Hot boarding area which made it hard for older people to wait • Luggage was broken at the arrival •...

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Europe Economy Frankfurt - Lisbon

Helpful?
1 Thank Gerald R
Almunecar, Spain
Level Contributor
335 reviews
75 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

The flight from Salvador, Brazil was a pleasant experience. Eight hours is fairly routine for a transatlantic fight (this was the 1st leg of a trip which would connect in Lisbon with an overnight stay and then a short flight from Lisbon to Malaga, Spain). We paid a small extra fee to upgrade our seats to a bulkhead position which...

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International Economy Salvador - Malaga

Helpful?
1 Thank ECraigMcKay
Big Lake, Minnesota
Level Contributor
42 reviews
13 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW

We were traveling to Venice from Boston with a layover in Lisbon. TAP booked our flight with 1 hour and 15 minutes between landing in Lisbon and leaving for Venice. I was able to get us seats in the front of the plane and as soon as we landed we ran through the airport to clear immigration and then had...

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International Economy Boston - Lisbon

Helpful?
1 Thank Joshua B
Barcelona, España
Level Contributor
12 reviews
5 helpful votes
1 of 5 bubbles Reviewed 6 days ago NEW via mobile

Honoring their nickname, Take Another Plan (TAP). Once we arrived to they gate they informed us in a really bad way (they even said sorry) that the book was overbooked. At that moment we cheked skyscanner and tapwebsite and they were still selling tickets for the overbooked flight. Like tjat guy of the desk said: "we always overbook, wait until...

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Europe Economy Lisbon - Barcelona

Helpful?
2 Thank Gonxos
See travel tips for airlines
“chose different airline if you can”
 of 5 bubbles Petey0077, 24 Feb 2017 | Read review
“Check which planes they use on the route you are flying”
 of 5 bubbles mjandrew, 22 Feb 2017 | Read review
“Unless you want to pay for seat selection, you need to check in as soon as you can because the good seats go in a hurry.”
 of 5 bubbles Mollycubby, 21 Feb 2017 | Read review
“I wouldn't recommend”
 of 5 bubbles pammy303, 21 Feb 2017 | Read review
“Take Another Plane”
 of 5 bubbles Theviking30, 20 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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