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TAM Brazilian Airlines (Now LATAM)


4 of 5 stars
5,280 Reviews
Headquarters: Av. Jurandir No. 856 Hangar 7, Sao Paulo, State of Sao Paulo 04072-000 Brazil +55-0300-570-5700 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 2060
    Excellent
  • 2223
    Very good
  • 774
    Average
  • 158
    Poor
  • 65
    Terrible
Great experience however, uncomfortable

Latam has a app for entertainment which is great, specially if you have kids. Food is ok, could be... read more

4 of 5 starsReviewed 9 August 2016
Susan A
,
São Paulo, São Paulo, Brazil
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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5,280 Reviews from our TripAdvisor Community

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5,280 reviews from our community

Date | Rating
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English first
Sao Paulo, SP
Level Contributor
82 reviews
28 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Tam is "ok". New planes have flatbed seats on business and service and food are ok, nothing sofisticated. It's a little worse than AA on the new planes and years away from what the Middle East airlines offer Tam lounge in São Paulo is spacious and nice with good food and drinks.

International Business Class Sao Paulo - Miami
Helpful?
Thank Rubens B
São Paulo, São Paulo, Brazil
Level Contributor
27 reviews
4 helpful votes
4 of 5 stars Reviewed 9 August 2016

Latam has a app for entertainment which is great, specially if you have kids. Food is ok, could be better, but still better than Gol. Seats are uncomfortable for tall or overweight ppl.

Domestic Economy Sao Paulo - Recife
Helpful?
Thank Susan A
Adelaide, Australia
Level Contributor
390 reviews
123 helpful votes
4 of 5 stars Reviewed 8 August 2016

They had two classes: Economy and Premium Business. So I flew in the Premium Business from Rio to Santiago, but it was more like Premium Economy. I rather enjoyed the trip, as the flight attendants were very friendly and helpful. We had a great view of snow-capped Andes Mountains. I had a complimentary access to the Pro Air Lounge in...

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South America Business Class Rio de Janeiro - Santiago

Helpful?
Thank RayParks
Hayle, United Kingdom
Level Contributor
972 reviews
504 helpful votes
4 of 5 stars Reviewed 7 August 2016

Part of our trip to and from Peru was with this carrier. The staff were good as was the food,leg space average and apart from the ladies spraying some form of bug killer over everything it was a little better that BA or Nippon air.

International Economy London - Sao Paulo
Helpful?
Thank RoyL65
Graz, Austria
Level Contributor
60 reviews
21 helpful votes
4 of 5 stars Reviewed 6 August 2016 via mobile

Very convenient when travelling around Brasil. Serves a lot of destinations and the prices are usually reasonably good.

Domestic Economy Sao Paulo - Cuiaba
Helpful?
Thank Bettina H
Level Contributor
58 reviews
9 helpful votes
4 of 5 stars Reviewed 5 August 2016

Excellent service on board: food, beverage, enterteinment. Fast check-in and attention. International or national, excellent company. Not 5 stars because after flight with Singapore airlines, other companies are 4 stars.

International Economy Sao Paulo - London
Helpful?
Thank Fabiano B
Curitiba
Level Contributor
59 reviews
11 helpful votes
4 of 5 stars Reviewed 4 August 2016

Both ground and inflight services were fine, just the line to check our luggage was too long and took a lot of time. Aircraft fine, cleqan, comfortable seats and some entertainnent.

Domestic Economy Rio de Janeiro - Curitiba
Helpful?
Thank SGONIN
London, United Kingdom
Level Contributor
122 reviews
22 helpful votes
3 of 5 stars Reviewed 4 August 2016

I only fly TAM because their flight times are usually the most convenient for me, since their service is not appealing. Flight attendants are not particularly helpful, food options run out quickly and you may get stuck with pasta as the only meal option. I also find that the standard of English spoken by staff is too low and communication...

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International Economy London - Sao Paulo

Helpful?
Thank Caroline519
Badulla, Sri Lanka
Level Contributor
199 reviews
93 helpful votes
5 of 5 stars Reviewed 4 August 2016 via mobile

They don't have much newer aircrafts but the what they have are very good. Comfortable seats with good leg space and width. Friendly staff ! Good food ! I flew Gru-Igu and Lim-Gru. They fly to many of the South American destinations and one of the best ways to save time in South America and in Brazil particularly. Helpful checkin...

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South America Economy Lima - Sao Paulo

Helpful?
Thank kishAnSL
Galway, Ireland
Level Contributor
83 reviews
54 helpful votes
3 of 5 stars Reviewed 4 August 2016

Flew Business class with this airline recently and the flight itself was uneventful and reasonably enjoyable. Food was ok but not brilliant. Entertainment system again was ok but the choice of films was rather limited. Seating was comfortable with excellent room - probably their best attribute. Biggest complaint is their website which is difficult to use and can cause confusion...

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International Business Class Sao Paulo - Frankfurt

Helpful?
Thank 50nightsperyr
See travel tips for airlines
“Buy extra leg space if you can, its not expensive & download the app before hand.”
 of 5 stars SusanA940, 8 Aug 2016 | Read review
“Get a seat near the front of the aircraft sections, otherwise you may have no meat meal option when the flight attendants get to you.”
 of 5 stars Caroline519, 4 Aug 2016 | Read review
“Always make reservation at airlines direct site tam.com. To find cheap fare, schedule your flight for departure on Tuesday or Wednesday,”
 of 5 stars MRiadh, 4 Aug 2016 | Read review
“Plane was not full so pick a good time. Check with airline.”
 of 5 stars Janut47, 3 Aug 2016 | Read review
“If you have a TAM Credit Card platinum you may experience the priority service.”
 of 5 stars Renatoluissilva, 3 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About TAM Brazilian Airlines
Brazilian-based TAM Airlines (JJ) is one of the country's largest carriers. A member of the oneworld alliance, TAM flies to more than 60 destinations. Including its subsidiaries Pantanal Linhas Aéreas (GP) and TAM Airlines (Paraguay) (PZ), destinations include dozens of points across Brazil, as well as international destinations throughout South America, and in North America and Europe. TAM's fleet of aircraft include a mix of one-cabin (Economy Class), two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. The carrier has hubs at São Paulo-Guarulhos International Airport (GRU), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BS).
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