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Swiss International Air Lines


8,204 reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland 011 41 848 700 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,204 Reviews from our TripAdvisor Community

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8,204 reviews from our community

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Showing 3,586: English reviews
Gosford, Australia
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

So 1st time Swiss Air Business on their new 777. If this is their flagship long haul business offering then......the Asian and Middle East carriers have nothing to fear!! Woeful! And that could be a bit of an understatement! Seating.....different...not super comfy, food offering was dire and the staff were disjointed and maybe not sure of the procedures! Plent of...

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Europe Business Class London - Zurich

Helpful?
Thank vivmaddox
Cirencester, United Kingdom
Level 4 Contributor
15 reviews
5 helpful votes
Reviewed yesterday
NEW

Clean and comfortable aircraft, service extremely good. Friendly cabin crew. Toilets well maintained.

Europe Economy London - Zurich
Helpful?
Thank Meriel21
Marbella, Spain
Level 3 Contributor
17 reviews
14 helpful votes
Reviewed yesterday
NEW

Swiss airlines provided decent service and kept a schedule. The negative comment is related to the organization of passport control in Geneva. Connection time was ~ 1 hour 30 minutes, Short flight from Zurich was on time, but when I came to outgoing passport control I was in ~100-150 crowd and few very slow immigration officers It was already boarding...

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International Economy Zurich - New York City

Helpful?
Thank Loop235
Fort Lauderdale, Florida
Level 6 Contributor
143 reviews
40 helpful votes
Reviewed yesterday
NEW

We were booked for our flights 75 days prior, and every time I reviewed on line, we were in our 30A and 30B seats, right up to the moment we checked in on line, we were moved to the center row of 4 seats, I.e. no longer in the two set by the window, our preferred choice. I phoned and...

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International Economy Miami - Zurich

Helpful?
Thank britseyeview
Malta
Level 6 Contributor
344 reviews
187 helpful votes
Reviewed yesterday
NEW

Travelled Swiss sometime ago. No complaints whatsoever but nothing to write home about either. I think its an average legacy carrier. Your expectations will be met.

Europe Economy Valletta - Zurich
Helpful?
Thank GOH77
A TripAdvisor Member
Reviewed yesterday
NEW
via mobile

Take 8 times this year in short and long trips. Leather seat in short and tartan style and blanket in the long trip. I love that detail that make the difference even in the economy class (with the price of course). Crew nice and informative speak many languages. Many kids on the long trip and all quiet. Fresh fruits and...

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International Economy Paris - Bangkok

Helpful?
Thank A TripAdvisor Member
Sydney, Australia
Level 6 Contributor
140 reviews
67 helpful votes
Reviewed 2 days ago
NEW

This was a long flight of some 12 hours from Zurich to Singapore, following a shorter flight from Prague to Zurich. Business class seating was comfortable but not as spacious as other airlines (i.e. Singapore Airlines), which for such a long flight, almost all at night, would have been a bonus. That aside, the crew were attentive and friendly and...

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International Business Class Prague - Singapore

Helpful?
Thank Ted D
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago
NEW

We flew with Swiss from Oslo to Athens with a stop in Zurich. The flight attendants were nice and professional, and we even got a small meal served even though the flight was barely 2,5 hours. The flight was slightly delayed, but we the airline were quick to inform about this and we landed as scheduled.

Europe Economy Zurich - Athens
Helpful?
Thank Karl S
Level 2 Contributor
9 reviews
24 helpful votes
Reviewed 2 days ago
NEW
via mobile

we flew from Melbourne to Madrid. my luggage did not arrived .when I asked to speak to a Swiss air representative, but it does not exist in Madrid . the swiss air logistic are far from good. they need to do a lot of work to keep up with others like Singapore air, Turkish air , even jetstar are far...

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International Economy Melbourne - Madrid

Helpful?
Thank Czarina C
Boston, Massachusetts
1 review
Reviewed 2 days ago
NEW

Booked four tickets to Europe (Greece) for myself, my wife, and our two young boys (7 and 4). Flight to Greece was with Air Canada, and return with Swiss. Air Canada was amazing! We called to inquire about baggage, and they (on their own initiative) wanted to ensure we would be sat with our kids - and booked us all...

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International Economy Thessaloniki - Boston

Helpful?
Thank eleft101
See travel tips for airlines
“Check-in seat in 24 hours was available in Zurich and did not work in the USA for the outbound flight.”
Loop235, 21 Jul 2018 | Read review
“Don’t rely on actually getting the seat you booked.”
britseyeview, 21 Jul 2018 | Read review
“Request an exit row, pay for leg room. It won't matter how early you get there.”
393RobertP, 18 Jul 2018 | Read review
“Choose other airline”
alcidesleao, 18 Jul 2018 | Read review
“Drink the marvelous free wine, and sleep if you can, to be ready for Europe when you land :).”
rudolphp317, 17 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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