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Swiss International Air Lines


9,023 reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland 011 41 848 700 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,023 Reviews from our TripAdvisor Community

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9,023 reviews from our community

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Showing 3,979: English reviews
Bellingham, Washington, USA
Level 6 Contributor
261 reviews
32 helpful votes
Reviewed today
NEW

First timer on Swiss Air. Enjoyed my trip home. Legroom was a little tight but in flight entertainment was great as well as the food! I will use them again in my future travels

International Economy Rome - Vancouver
Helpful?
Thank Martha1105
2 reviews
Reviewed today
NEW

Not a great airline. The cabin was cheap and seats painful. Tried to reschedule my flight from Sunday to Tuesday 5 days in advance due to a change in the funeral schedule and because the tickets were purchased on Expedia, Swiss Air won't allow any changes whatsoever. Would have to book a new 1 way ticket and lose out on...

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International Economy Chicago - Zurich

Helpful?
Thank stillyourking
Warwicks
Level 3 Contributor
15 reviews
17 helpful votes
Reviewed today
NEW

You get what you pay for and so this is not the cheapest way to travel. However, Swiss is as Swiss does - efficient and polite. Had a spanking brand-new plane on last trip which had oceans of leg-room as standard, individual mini-screens showing flight progress etc. Complimentary Swiss choccies are always given out - don't hesitate to take more...

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Europe Economy Birmingham - Zurich

Helpful?
Thank Ceramike
Normal, Illinois
Level 4 Contributor
43 reviews
5 helpful votes
Reviewed today
NEW

I had the extra dollars ($100, to be exact) to spend to have "extra leg room" on this flight. The seat was in the exit door row, stating "window seat". Yes, this seat did provide extra "leg room". However, there is no "window" & "seat" is a stretch of the imagination. The 3 seats in this row are very narrow...

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International Economy Chicago - Amsterdam

Helpful?
Thank laurel k
Den Bosch, NL
Level 6 Contributor
118 reviews
29 helpful votes
Reviewed today
NEW

The flight from Amsterdam to Zurich was delayed due to a long waiting time for an empty gate, and no-show pax. Thanks to the good information on board I was in time for my connecting flight. However, I discovered that somebody else had taken my trolley from overhead Luggage compartiment I was walking around with the wrong trolley. I could...

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International Economy Amsterdam - Dubai

Helpful?
Thank Erik48NL
Mumbai, India
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed today
NEW
via mobile

Swiss Air was not my first flight l. Have flown with them many times and this time was very disappointed with the service. Inspite of being a flight with a less passenger load, my husband and me were given vegetarian food even though we had requested a non vegetarian meal. The Indian pursur told us that since we were flying...

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International Economy Copenhagen - Mumbai

Helpful?
Thank Sonia A
York, United Kingdom
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed today
NEW

About 2 days before I flew, Swiss contacted me with a change to the seat allocations for me and my wife. Before the change, we were seated together, but after the change we were not. Once on the plane, a helpful stewardess asked another person to move, which he kindly did. Most people around us were individuals, not couples, so...

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Europe Economy Canton of Geneva - London

Helpful?
Thank Andrew E
Lucerne, Switzerland
Level 5 Contributor
57 reviews
9 helpful votes
Reviewed today
NEW

Love the new Swiss fleet, ergonomic seats, smartphone screens above the seat for flight info with same friendly and efficient flight attendants

Europe Economy Zurich - Stockholm
Helpful?
Thank Charles D
Bangkok, Thailand
Level 6 Contributor
381 reviews
143 helpful votes
Reviewed today
NEW

Not worse the money to fly business - service is getting worse and F&B is getting stingy and terrible. Moreover TV screen did not work, not great on a 12 hour flight. Check in on the way back in Switzerland was unfriendly (at business counter) - had 3 bags instead of 2 but below the wight allowance but she wanted...

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International Business Class Singapore - Zurich

Helpful?
Thank London D D
Zurich, Switzerland
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed today
NEW

My main and almost only criterion is punctuality and this flight landed a few minutes ahead of schedule. On a Sunday that is easier but still, I have often enough the other way round.

Europe Economy Zurich - Dusseldorf
Helpful?
Thank Robert H
See travel tips for airlines
“See if you can re-allocate your seats if the new ones they give you aren't ok”
Ceramike, 19 Sep 2018 | Read review
“United Airlines is the U.S. affiliate of Swiss Air, so if you have United points, use them when you book.”
laurelk514, 19 Sep 2018 | Read review
“Beware of short notice seat allocation changes”
N518ODandrewe, 19 Sep 2018 | Read review
“ensure you have the right size cabin bag”
charlesd945, 19 Sep 2018 | Read review
“change the airline”
Londondinu, 19 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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