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Swiss International Air Lines


5,226 Reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland +41-848-700-700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,226 Reviews from our TripAdvisor Community

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5,226 reviews from our community

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Showing 2,198: English reviews
Level 2 Contributor
7 reviews
11 helpful votes
Reviewed today
NEW

This was a 10.5 hour flight. From the time I set on my seat my screen was not working. I struggle to sleep when travelling, so I always watch movies or series to pass time. Since my screen was not working I asked 3 of the air hosts to assist at separate intervals, and they each said they would reboot...

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International Economy Johannesburg - Zurich

Helpful?
Thank Celiwe M
Jimena de la Frontera, Spain
Level 4 Contributor
19 reviews
2 helpful votes
Reviewed today
NEW

As always with Swiss, on time, with great service from the staff. The one little fly in the ointment - please do something else than that little tiny quiche for lunch. You used to have awesome sandwiches, with really nice thick fillings and about twice the size of that little quiche thing.

Europe Economy Malaga - Stuttgart
Helpful?
Thank Bettina H
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

We were very unhappy to have to pay for wine with our poor meal it made us feel like we could have been on a (Ryan air) flight. We have traveled on numerous airlines over the passed 40 years including Swiss air and have always had a complimentary drink with our meal. Even on our Swiss flight from Malaga to...

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International Economy Zurich - Cape Town Central

Helpful?
Thank johnjabula
Inland NW
Level 5 Contributor
45 reviews
88 helpful votes
Reviewed yesterday
NEW

I was very much looking forward to flying SWISS Biz but was really a bit underwhelmed. The flight was a redeye from Bos-Zurich. I did not find the seats uncomfortable but I would not say comfortable either. I was obviously stuck on an older plane as the entertainment system was archaic. Food choices were OK but I opted for the...

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International Business Class Boston - Zurich

Helpful?
Thank Miguel_M
Dubai, United Arab Emirates
Level 5 Contributor
60 reviews
12 helpful votes
Reviewed yesterday
NEW

Anything Swiss comes with expectations quality in all mean, perfect timing (Swiss timing!!) and best of class. My flight delay shown on the monitor to be 25 minutes but took off after about 50 minutes! This caused me to end up in lot of trouble in London by missing the scheduled train. Finally I end up in last Heathrow express...

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Europe Economy Zurich - London

Helpful?
Thank AnwarSUK
Auckland Central, New Zealand
Level 6 Contributor
225 reviews
74 helpful votes
Reviewed 2 days ago
NEW

Having just flown long haul from Hong Kong in a Swiss Boeing 777-300ER; it was very pleasing to switch to a short Haul Airbus with very comfortable seats and the long discomfort in Boeing seats. A short flight with friendly service; with just enough time for a snack & a drink to be included free of charge. The return flight...

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Europe Economy Zurich - Manchester

Helpful?
Thank Lathkill
Auckland Central, New Zealand
Level 6 Contributor
225 reviews
74 helpful votes
Reviewed 2 days ago
NEW

Prior to boarding this Swiss flight I had just stepped off an 11hr Cathay Pacific flight where I had managed to get 4 hours sleep; the first time I had slept sitting down on a flight in 10 years. So Swiss had a very hard act to follow with my 14 hour flight from Hong Kong to Zurich. First off...

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International Economy Hong Kong - Zurich

Helpful?
Thank Lathkill
Connecticut
Level 6 Contributor
131 reviews
40 helpful votes
Reviewed 2 days ago
NEW

I have been flying with Swiss International Airlines for years now. What I really love about them, is that they are consistently great from booking to baggage claims. We had a friendly and pleasant crew, attentive to our water needs and others. The legroom was not the best on the return flight, what can you do. There food is very...

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International Economy New York City - Zurich

Helpful?
Thank Lumos586
Melbourne, Australia
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Pleasantly Surprised. Read some horrible reviews but our experience was a great one. Great staff, meals & entertainment. One of the better flights we've ever had and we fly extensively.

International Economy Bangkok - Zurich
Helpful?
Thank Michael K
Alameda, California
Level 5 Contributor
60 reviews
10 helpful votes
Reviewed 3 days ago
NEW

I was disappointed because of several reasons. We were not allowed to choose our seats until the day of departure. There were 3 of us and we were not together. Thankfully some nice people agreed to move so we could sit together. Sit together we did. The pitch was very short. Our knees were up against the seat in front...

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International Economy San Francisco - Zurich

Helpful?
Thank Spicemom2013
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See travel tips for airlines
“I don't know because that depends on the hosts and hostesses in my case”
celiwem, 25 Sep 2017 | Read review
“Check in early online, i.e. the moment it opens and you can choose your seat right away.”
907bettinah, 25 Sep 2017 | Read review
“Even though we booked in on line this never seemed to help on the check in line.”
johnjabula, 24 Sep 2017 | Read review
“Please check if you can opt London City airport instead of LHR”
AnwarSUK, 24 Sep 2017 | Read review
“Have an aisle seat so you can go & get drinks & snacks during the flight as there is very limited service except during meal service.”
Lathkill, 23 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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