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Spirit Airlines


8,045 reviews
Headquarters: 2800 Executive Way, Fort Lauderdale, FL 33025 +1-801-401-2200 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,045 Reviews from our TripAdvisor Community

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8,045 reviews from our community

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Showing 7,622: English reviews
Southampton, Pennsylvania
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed today
NEW

If you want to pay less, you have to give up certain things. GOOD- smooth flight , had luggage and was out of both airports in about 15 minutes. BAD - no free beverages on board - not even water slightly cramped in seat WORST - Checked bags could not exceed 40 lbs (10 lb under other carriers) $ Charge...

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Domestic Economy Atlantic City - New Orleans

Helpful?
Thank lmkipphut
venice, ca
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed today
NEW

They made a mistake with my order and didn't want to change the tickets. The customer service lady didn't speak english, her supervisor put me on hold and wasn't been able to do anything .

Domestic Economy Los Angeles - Atlanta
Helpful?
Thank yanadei
Dallas, Texas
1 review
Reviewed today
NEW
via mobile

This is the complaint I sent to spirit. I have flown with Spirit a couple. Times I am in the military. I dont get paid very much you guys offer cheaper fares and free bags. Usually the customer service is also good. On June 13th I had a flight from DFW to Philadelphia at 2:10. I arrived at the airport...

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Domestic Economy Dallas - Philadelphia

Helpful?
Thank philliphunteralmeida
Las Vegas, Nevada
Level 3 Contributor
10 reviews
Reviewed today
NEW
via mobile

That was the worst trip I have ever had in my life. The return trip to Houston was a desaster ( I spare the details to you); we checked in and the never ending story began. Trapped in the terminal with 2 kids over night without any service (water, food , blankets...) just absolutely overchallenged spirit staff members ( unable...

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Domestic Economy Houston - Los Angeles

Helpful?
Thank sroehrdanz
Level 6 Contributor
104 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

My original flight to Aguadilla P.R was cancelled because of weather which is understandable. The lady said puts on another flight but heading to San Juan. When we get to the gate they told that the flight was full. They took our luggage after I ask to return it. She said I'm not stopping a flight for that. They put...

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Caribbean Economy Orlando - Aguadilla

Helpful?
Thank Yito79
Cleveland, Ohio
Level 5 Contributor
53 reviews
10 helpful votes
Reviewed yesterday
NEW

My flight was on time RT. No frills. Smooth. Drink service went fast since few people ordered and the aisle wasn't blocked for long. Enough space in overhead bins for luggage. Several children on board.

Domestic Economy Cleveland - Myrtle Beach
Helpful?
Thank Al P
Lancaster, Pennsylvania
1 review
Reviewed yesterday
NEW
via mobile

I had a really horrible experience with Spirit Airline. This is how everything happened. My wife, my sister and I were happy to go on vacation from 06/19/18 to 6/25/18 to the Dominican Republic with spirit airlines. When we were checking in our bags nobody helped us until over 15 minutes that a young lady that work there came to...

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Caribbean Economy Philadelphia - Santo Domingo

Helpful?
Thank RichyEPerezMichel
Roy, WA
Level 5 Contributor
82 reviews
33 helpful votes
Reviewed yesterday
NEW
via mobile

The inside of the plane was in rough shape...pieces falling off the inside. We could physically see the ceiling of the plane shaking and making TONS of noise when we were landing. The flight staff were some of the biggest sour pusses I have ever seen. They looked like they absolutely hate working there and it totally showed in their...

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Domestic Economy Seattle - Las Vegas

Helpful?
Thank Whooptink
Chicago, Illinois
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

been traveling with spirit for the last 3 years roughly about 20 plus times only once was I delayed. For the most part I have been satisfied with their friendly service for the most part I usually purchase my front seat first row to enjoy my space and legroom can beat the price. Plus within my recent travel I now...

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Domestic Economy Chicago - Denver

Helpful?
Thank Marco V
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

I paid for things I didn’t receive, seats don’t recline at all & so thin that when person behind you simply bumps your seat it’s as they’re kicking you in the back. The amounts they charge for seat selection, carry-ones & check-ins are rediculous, especially if you don’t pay at time of booking! I’ve flown on MANY airlines but this...

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Domestic Economy Oakland - Atlanta

Helpful?
Thank rmacdougall
See travel tips for airlines
“Use for shorter trips, don't plan on putting extra souvenirs, etc. in luggage going home”
lmkipphut, 21 Jun 2018 | Read review
“prepare mentally to grin and bear it.”
258alp, 20 Jun 2018 | Read review
“Don’t fly with Spirit Air!”
rmacdougall, 20 Jun 2018 | Read review
“Know the sizes permitted for personal items and carry on items to avoid problems”
pbcfoodlvr, 20 Jun 2018 | Read review
“If you have a ton of luggage chose another airline.”
kirko2014, 19 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Spirit Airlines
Florida-based Spirit Airlines (NK) flies non-stop to more than 55 destinations in the United States, Caribbean, Central America and South America. The carrier, which is not part of a major airline alliance, operates a fleet configured entirely with Economy Class seating. For an additional fee, passengers can reserve Big Front Seats, which are wider seats with more legroom located at the front of the plane. Travelers can also pay additional fees for checked baggage and onboard drinks and snacks. Spirit Airlines has two operating bases: Detroit Metropolitan Wayne County Airport (DTW) and Fort Lauderdale – Hollywood International Airport (FLL).

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