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Southwest Airlines


28,962 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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28,962 Reviews from our TripAdvisor Community

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28,962 reviews from our community

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Showing 28,646: English reviews
Streator, Illinois
Level 5 Contributor
64 reviews
48 helpful votes
Reviewed yesterday
NEW

Flight departed Las Vegas on time. Completely full flight. We arrive Chicago about 20 minutes early. Arrived at the posted carousel. We waited there for about 15 - 20. Then they announced a new carousel at the other side of the room. This is usually my biggest complaint with this airline, and Midway airport. The first leg of my flight...

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Domestic Economy Las Vegas - Chicago

Helpful?
Thank Chuckiepoo
El Cajon, California
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

My return flight on Saturday evening Sept 15th was supposed to depart SFO at 6:10pm. The flight was delayed until after 8:30pm.

Domestic Economy San Francisco - San Diego
Helpful?
Thank Jerezita64
Houston, Texas
Level 3 Contributor
13 reviews
Reviewed yesterday
NEW
via mobile

We've been with S.West for 15 yrs and to us there just isn't another airline that can beat them.For best price, book 3 months early.Two years ago we flew for free with frequent flyer miles! All around top services and no luggage charges on our particular flight! Man, no more driving from Houston to L.A. for me!!

Domestic Economy Houston - Los Angeles
Helpful?
Thank genaromillerjr
Level 3 Contributor
20 reviews
4 helpful votes
Reviewed yesterday
NEW

Southwest is always accomodating and has a pleasant staff. I happened to sit next to someone who is a flight attendant on SW and we chatted a bit. She's worked with them for 10 years and loves the company. Don't hear that too much these days or ever!

Caribbean Economy Baltimore - Punta Cana
Helpful?
Thank Joan D
Santa Barbara, California
2 reviews
Reviewed yesterday
NEW

We had a 4:30pm flight out of LAX but due to some issues we had to either skip the trip or try and book another flight. A direct flight left at 9:15pm and landed about the same time as the 1 stop flights. The purchase price of the flight we canceled was credited towards the new flight and the trip...

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Domestic Economy Los Angeles - Salt Lake City

Helpful?
Thank gys459898
Wesley Chapel, Florida
Level 4 Contributor
37 reviews
6 helpful votes
Reviewed yesterday
NEW

If you've got to fly, then Southwest is best! No fake prices for the same seats & service. If you do have a problem, they fix it. I've been stranded by Air-Tran, bumped the whole family by Delta, but Southwest makes it right the 1st time!

Domestic Economy Tampa - Seattle
Helpful?
Thank William L
Cameron Park, California
Level 6 Contributor
312 reviews
79 helpful votes
Reviewed yesterday
NEW

What a trip! Southwest Airlines were terrific! No problems! Excellent served! Wonderful flight---even had a "news reel" when we got on! GREAT!!!!

Domestic Economy Sacramento - Denver
Helpful?
Thank Karen R
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Fontana
Level 3 Contributor
24 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

I like Southwest for the 2 checked bags free as well as sit wherever you like. The only downside I’ve seen is you just get your drink then they want to clean up the cabin for descent. Overall I’ve been very happy with the flights.

Domestic Economy Ontario - Boise
Helpful?
Thank joyr122
Collinsville, Illinois
2 reviews
Reviewed yesterday
NEW
via mobile

I flew out to Phoenix by myself for a funeral. Everything from curbside checking of bags to finding a seat was easy and stress-free. I always get early check-in just to have a little more choice in seating. I’ve flown dozens of times on Southwest, and have never had the smallest problem. LUV Southwest!

Domestic Economy Saint Louis - Phoenix
Helpful?
Thank marielene408
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

There was a delay but airline kept customers updated. Stewardess was pleasant which these days is a plus. I fly often so know how can be

Domestic Economy Austin - Dallas
Helpful?
Thank Pam R
See travel tips for airlines
“This was an anomly, since we've had good success in the past on Southwest.”
Jerezita64, 19 Sep 2018 | Read review
“Confirm your flight as soon as possible for the best boarding order”
gys459898, 19 Sep 2018 | Read review
“Try to fly early in the morning. Less chance of weather issues.”
williaml792, 19 Sep 2018 | Read review
“Be sure to check in online as soon as you are allowed to in order to secure a good seat.”
JerseyKukla, 19 Sep 2018 | Read review
“If you want a roomy seat, don't fly Southwest.”
575brandalynb, 19 Sep 2018 | Read review
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About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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