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Southwest Airlines


28,842 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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28,842 Reviews from our TripAdvisor Community

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28,842 reviews from our community

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Showing 28,526: English reviews
Buffalo, New York
Level 4 Contributor
41 reviews
9 helpful votes
Reviewed today
NEW

I always choose Southwest for my travels to Florida due to their terrific sales and the ability to select a direct flight from Buffalo to Tampa and vice versa. No charge for baggage is a bonus as some of my visits are lengthy. The personnel are always pleasant.

Domestic Economy Buffalo - Tampa
Helpful?
Thank Bflogal44
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed today
NEW

I have flown this airline for at least 20 years. Love the people, always on time...sometimes Early!! Highly recommend....my only request would be assigned seating but the system has worked for them for so long I understand it . Still the best airline.

Domestic Economy Kansas City - Albuquerque
Helpful?
Thank Mary G
Hawthorne, United States
2 reviews
Reviewed today
NEW

Flight was on time. Seats are a little cramped but that is not uncommon on most airlines now days. On board service was fine. I am always amazed at how your baggage is handled. Just look out your window and watch handlers try to destroy your personal baggage. Not all airports do this but most are very hard on luggage....

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Domestic Economy Jacksonville - Niagara Falls

Helpful?
Thank M1330BRwilliamg
Level 1 Contributor
3 reviews
Reviewed today
NEW

This is a no frills airline, truly, none. BUT they have happy friendly employees, including the flight crew, who provide a customer service oriented experience. They DO NOT charge for your first 2 checked bags, a big plus for me. Be chill, have a sense of humor and if something does go wrong you will be treated well and compensated...

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Domestic Economy Orlando - Manchester

Helpful?
Thank SandraP8015
Waldorf
Level 6 Contributor
464 reviews
98 helpful votes
Reviewed today
NEW

As usual, reservations and flight selection are very easy. S/W almost always has the best prices and NO BAGGAGE FEES! That alone is worth $50! Another thing they offer is an "early Check-in" (at a modest fee), This relieves you of having to "check-in 24 hrs in advance of each flight - handy if you are in a remote location...

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Domestic Economy Baltimore - Des Moines

Helpful?
Thank Fran F
Wheeling, Illinois
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed today
NEW

I haven't flown out of Midway Airport for a very long time but this flight on Southwest Airlines was reasonably priced and the boarding process went very smoothly. I was unsure of the no seat assignments but it worked out fine and the flight left on time.

Domestic Economy Chicago - Austin
Helpful?
Thank Debbie P
Independence
Level 5 Contributor
69 reviews
17 helpful votes
Reviewed today
NEW

Check in seemed easy, Courteous and friendly. One thing to remember is that there are no assigned seats. Not a problem for me, but a thing to remember if you are picky about where you sit. Be aware of your number, because that is how you line up for the flight. I had not had that experience since I had...

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Domestic Economy Cincinnati - San Antonio

Helpful?
Thank Annette D
Riverside, California
Level 4 Contributor
42 reviews
21 helpful votes
Reviewed today
NEW
via mobile

I have flown Southwest several times over the past 6 months and I am always amazed at the simplicity and timeliness of the flights. Flight crew members are always polite and attentive and flights have been on time consistently. And, unlike some other budget Airlines, Southwest still provides complimentary snacks and soft drinks. For me, one of the best things...

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Domestic Economy Nashville - Ontario

Helpful?
Thank Sarge197
Mecosta, Michigan
Level 4 Contributor
32 reviews
7 helpful votes
Reviewed today
NEW
via mobile

We love Southwest. The attendants are always pleasant, as well as the Pilots. I love that you get two free bags to check, and two personal items on the plane (one to stow above and one to keep). I try to always find a Southwest flight when needing to fly!

Domestic Economy Grand Rapids - Orlando
Helpful?
Thank miss_melis3
Woonsocket, Rhode Island
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

Flights on time, no hassles, free baggage, friendly crew. Boarding was quick easy and orderly. Online check in is great and saves time.

Domestic Economy Providence - Orlando
Helpful?
Thank paullm147
See travel tips for airlines
“Get on their email list to be alerted to sales.”
Bflogal44, 19 Sep 2018 | Read review
“Arrive early.”
M1330BRwilliamg, 19 Sep 2018 | Read review
“If you are picky about where you sit you will definitely want to upgrade to priority boarding when you book your flight.”
SandraP8015, 19 Sep 2018 | Read review
“Check-in as early as possible for both outbound and inbound OR buy early check-in service.”
FranF762, 19 Sep 2018 | Read review
“My tech skills are not that good (78 and counting) so being helped on the phone for the "best deal" is a plus...thank you SWest!!”
ruze, 19 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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