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Southwest Airlines


4.5 of 5 bubbles
8,597 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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8,597 Reviews from our TripAdvisor Community

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8,597 reviews from our community

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Showing 8,469: English reviews
Santa Clara, California
Level Contributor
214 reviews
31 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

Perhaps any airline gets 3 stars for not making the national news these days. I knew a readjustment of expectations was in order when I inquired about lunch service for a 3 ½ hour flight only to receive a bewildering questioning look in reply. Okay, I boarded with sandwich in hand, and looked forward to peanuts for dessert. They came...

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Domestic Economy Phoenix - Indianapolis

Helpful?
Thank Breakfast-42D2
Port Saint Lucie, Florida
Level Contributor
11 reviews
13 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I like the attitude of all staff at Southwest ... they don't take themselves too seriously. OF NOTE: You can book a flight, then change or cancel the flight, you lose nothing. Those unused travel funds can then be applied to another flight. THIS IS GENEROUS. THANKS SOUTHWEST!

Domestic Economy New York City - Orlando
Helpful?
Thank Suzanne K
Muncie, Indiana
Level Contributor
3 reviews
5 of 5 bubbles Reviewed yesterday NEW via mobile

First time on southwest. It was great. Plane was Great. Seating was great. People were great. And it was cheap and a nonstop flight. I'll use southwest again 👍

Domestic Economy Indianapolis - Tampa
Helpful?
Thank jspence82
West Bath, Maine
Level Contributor
12 reviews
4 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Cost effective and pick your fart is you are over 65. Great crew and a smooth flight with a short stop in Orange County.

USA Economy Puerto Vallarta - Las Vegas
Helpful?
1 Thank jgknees
Lenexa, Kansas
Level Contributor
22 reviews
4 of 5 bubbles Reviewed yesterday NEW

VERY family friendly. Bonus bags are free. Love the non stop flights. Flight attendants are stellar and had no issues with bags or luggage. LOVED the experience

Domestic Economy Kansas City - Orlando
Helpful?
Thank brummitt5
Tucson, Arizona
Level Contributor
69 reviews
25 helpful votes
2 of 5 bubbles Reviewed yesterday NEW via mobile

Very unhelpful at gate. Had to purchase another flight because I could not use the flight I bought. Later, Southwest said had the unused ticket have been cancelled I could have received credit. The woman at the gate should have known this and helped me knowing that I would lose the credit if she didn't do it then. Them telling...

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Domestic Economy Phoenix - Dallas

Helpful?
Thank Jeff W
Level Contributor
13 reviews
1 helpful vote
3 of 5 bubbles Reviewed yesterday NEW via mobile

My wife and I paid $60( round trip)to early check in in order to board the flight as early in the process as possible. In both instances we ended up halfway through the B process. SW does state in their policy that you are not guaranteed an A designation so we can't be upset. But we recommend that you save...

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Domestic Economy Orlando - Las Vegas

Helpful?
Thank Bbarry3711
Florida
Level Contributor
100 reviews
21 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

WOW!!!!! SW is the best airline. We traveled to BOS to celebrate our 20th anniversary and we shared with the SW staff. Once we boarded they gave us a bottle of champagne and also, they announced our names and celebrated with the whole flight!!!! The plane was clean, the staff happy and ready/willing to help right away. Always with a...

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Domestic Economy Fort Lauderdale - Boston

Helpful?
1 Thank Ivbp68
Bridgeville, Delaware
1 review
5 of 5 bubbles Reviewed yesterday NEW

I fly Southwest both domestic and international if they go to my chosen destination! They are dependable, friendly and priced fairly. No hidden fees, no baggage trick costs to nickle and dime you before you get on the plane! I love their rewards program too! Fly Southwest!

USA Economy Cancun - Baltimore
Helpful?
Thank Rotorman529
Santa Cruz, California
Level Contributor
95 reviews
27 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

You know what you are getting with swa. Free bags, simple service, average to nice to funny staff. Mostly on time.

Domestic Economy San Jose - Las Vegas
Helpful?
Thank Henry S
See travel tips for airlines
“People do pay $15 for Early Bird seating. Do no seat-save for a person who did not. It's cheap and rude.”
SusanVKelley, 28 Apr 2017 | Read review
“Check your ticket to see if you have TSA priority.”
jgknees, 28 Apr 2017 | Read review
“Their customer service, clean plane and they love to celebrate special events!!!”
Ivbp68, 28 Apr 2017 | Read review
“Go to the Southwest website and learn more about their flights and cost for your self!”
Rotorman529, 28 Apr 2017 | Read review
“Fly a different airline.”
ccB2213YA, 27 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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