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Southwest Airlines


16,840 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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16,840 Reviews from our TripAdvisor Community

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16,840 reviews from our community

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Showing 16,637: English reviews
Berrien Springs, Michigan
Level 4 Contributor
28 reviews
2 helpful votes
Reviewed yesterday
NEW

The plane was a little early, able to check 2 bags, able to pick your own seat. Personnel were friendly. Both the flight out and back were very relaxing. We use Southwest at least once a year and have completely satisfied.

Domestic Economy Chicago - Portland
Helpful?
Thank EWS33
Bullhead City, Arizona
Level 4 Contributor
29 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

I love you Southwest but you cannot keep charging $8 for wifi that completely fails to work!!!!!! It wasn't even spotty this time, it blanked out in the beginning of the flight. This is a 3 hour flight I can get a lot of my work done during that time. When the connection did comeback it failed to realize that...

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Domestic Economy Kansas City - Las Vegas

Helpful?
Thank bassora2017
Dallas, Texas
Level 3 Contributor
14 reviews
7 helpful votes
Reviewed yesterday
NEW

I'm don't fly as much as some, but when I do, I definitely prefer Southwest Airlines. Their prices and schedule work perfectly for me. Their staff is always friendly and professional. The last several flights I have been on have been on time and often arrived early. Keep up the good work, Southwest!

Domestic Economy Dallas - Tampa
Helpful?
Thank BrdwyJeff
Level 2 Contributor
6 reviews
Reviewed 2 days ago
NEW

Best airlines to fly on due to their two baggage free policy. No one else offers that. Add clean airplanes, friendly and courteous flight attendants, what’s not to like? I will always choose south west whenever I can.

Domestic Economy Philadelphia - Denver
Helpful?
Thank david z
Wilmington
Level 2 Contributor
6 reviews
Reviewed 2 days ago
NEW

What's not to love? The plane was on time. Airline personnel were friendly. You get to pick your own seat. Plus, you get to check 2 bags for free!

Domestic Economy Baltimore - Detroit
Helpful?
Thank Maria C
Standish, Maine
Level 4 Contributor
31 reviews
20 helpful votes
Reviewed 2 days ago
NEW

We have great luck with Southwest and prefer to use it unless another airline is more economical for us. We include any luggage fees and transportation/parking costs into the equation when making those comparisons. Southwest wins more times than not!

Domestic Economy Manchester - Orlando
Helpful?
Thank Sharon C
Boulder, Colorado
Level 5 Contributor
87 reviews
15 helpful votes
Reviewed 3 days ago
NEW

As always, Southwest can be counted on for reasonable prices and no hidden fees. Plus, bags fly for free.

Domestic Economy Denver - Washington DC
Helpful?
Thank Chris B
Oklahoma City, Oklahoma
1 review
Reviewed 3 days ago
NEW
via mobile

Southwest Airlines lost not 1 but 2 of my checked bags out of 4 (my bag and my mother- in- law's bag). I recently flew to CA in Oct to attend my brother's wedding. I checked in at the Oakland Airport 4-5 hours prior to my flight departure time. Upon arriving back to Dallas on Oct 26 late evening, two...

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Domestic Economy Oakland - Dallas

Helpful?
Thank koshinmalay
Nutley
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 3 days ago
NEW

We liked that the flight crew had a sense of humor given the fact that it was fully booked and a holiday week. They were courteous and always accommodating to our needs. Our flight took off on time and we had an earlier than expected arrival at our destination. We wouldn't hesitate to fly with Southwest again.

Domestic Economy Newark - Las Vegas
Helpful?
Thank DeeDNJ
Sand Springs, Oklahoma
Level 3 Contributor
13 reviews
Reviewed 3 days ago
NEW

was at a very good price and they didnot charge for up to two bags and they were very fast to get you check in and on the way

Domestic Economy Tulsa - Detroit
Helpful?
Thank jwinkler9
See travel tips for airlines
“Be as courteous to the flight crew as they are to you and you'll have a great trip.”
DeeDNJ, 15 Dec 2017 | Read review
“check other airline for price and layover and bags check”
jwinkler9, 15 Dec 2017 | Read review
“Pack with confidence you can check two 50 pound bags! Pack rats, or those traveling to live in a foreign country, rejoice!!”
rudimb, 15 Dec 2017 | Read review
“Try to board with group A seating”
enatural3, 15 Dec 2017 | Read review
“travel light”
roadhand2017, 15 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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