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South African Airways


3,680 reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa 011 27 86 135 9722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,680 Reviews from our TripAdvisor Community

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3,680 reviews from our community

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Showing 2,895: English reviews
Victoria Falls, Zimbabwe
Level 6 Contributor
90 reviews
22 helpful votes
Reviewed today
NEW
via mobile

Flight S.A.40 service excellent hostesses very professional and friendly helpful the hospitality was wonderful Was using wheelchair services they were very considerate and very passionate the assistance very professional

Date of travel: December 2018
Africa Economy Victoria Falls - Johannesburg
Helpful?
Thank Leana M
Bath, United Kingdom
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW

Many thanks South African Airways for another excellent flight back to the UK. My return flight was just as impressive as the original one to Johannesburg in Nov. Ground & flight staff were friendly, helpful and efficient. The seats on the aircraft were well spaced, giving ample leg room with the added bonus of a comfortable nights sleep. Could not...

Date of travel: December 2018
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International Economy Johannesburg - London

Helpful?
Thank heatherpartingtonuk
Bloemfontein, South Africa
Level 4 Contributor
26 reviews
Reviewed 2 days ago
NEW
via mobile

First time on SAA. What a nice experience. Seats are wide and leg space enough (I am 1.87m tall). Food was excellent and staff friendly. Will definitely fly SAA again. Flight was delayed due to the plane nedde to be deiced. But tbey made up most of the time during the flight.

Date of travel: December 2018
International Economy Munich - Johannesburg
Helpful?
Thank 260gerhardb
Level 4 Contributor
28 reviews
6 helpful votes
Reviewed 3 days ago
NEW

SAA is perfectly fine as a regional airline. The leg room and seat size is good, the service and food is more than acceptable and the on time performance has always been on par when I have flown with them. No problems here when I have traveled with SAA

Date of travel: December 2018
Domestic Economy Johannesburg - Cape Town Central
Helpful?
Thank Matthew C
Wirral, United Kingdom
Level 4 Contributor
43 reviews
26 helpful votes
Reviewed 3 days ago
NEW

We flew from Heathrow to Johannesburg and back in the aft cabin of an SAA A330-300. I have never experienced such restricted legroom on a long-haul flight. Even our domestic flight from Cape Town to Johannesburg on an A340-300 had at least four inches more. Further, this was a night flight which drove a lot of people (but not us...

Date of travel: December 2018
More 
International Economy London - Johannesburg

Helpful?
Thank Roy L
Kobe, Japan
Level 6 Contributor
98 reviews
16 helpful votes
Reviewed 4 days ago
NEW

Flew aboard SA to Accra and it turned out to be quite an experience. After the almost 1.5 hours delay we headed out for the skies. Mid-way in the air we were informed that the our aircraft was short of electricity and therefore all lights, entertainment and charging sockets were to be switched off.. It was quite worrying having to...

Date of travel: November 2018
More 
Africa Economy Johannesburg - Accra

Helpful?
Thank Vialey L
sydney
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

We have literally not even taken off yet and I am writing this review - and I can guarantee I’ll be ready to write another one when we touch down. I am regretting this decision to fly SAA already. Never again, though sadly I have a feeling I’ll never be returning to my homeland of SA ever again following the...

Date of travel: December 2018
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International Economy Perth - Johannesburg

Helpful?
Thank christyfionna
Lusaka, Zambia
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 4 days ago
NEW

The flights were on time. The communication from crew timely. I encountered one the most courteous and attentive flight attendants. She knelt before a Passenger With Disability and said' Its the first time I have ever attended someone with a condition like yours, may God bless you.' It was very touching and caring!

Date of travel: November 2018
Africa Economy Lusaka - Johannesburg
Helpful?
Thank nkolem
California
Level 3 Contributor
19 reviews
Reviewed 5 days ago
NEW

First time flying South African Airways. They have great customer service. Everyone we came in contact with was extremely helpful and friendly.

Date of travel: November 2018
Africa Economy Johannesburg - Victoria Falls
Helpful?
Thank Linda B
Edmonton, Canada
Level 3 Contributor
18 reviews
9 helpful votes
Reviewed 5 days ago
NEW
via mobile

One of the most uncomfortable flights I have experienced. Their smaller planes have more comfortable seats. Couldn’t watch anything as there were issues with their entertainment system

Date of travel: November 2018
International Economy Johannesburg - Frankfurt
Helpful?
Thank Travelbabe84
See travel tips for airlines
“Generally this route is quite full so choose seats carefully re aisle or window as is your preference”
matthewcL9594PJ, 11 Dec 2018 | Read review
“Find another airline.”
358royl, 11 Dec 2018 | Read review
“SA cares and they mean it!”
nkolem, 10 Dec 2018 | Read review
“Avoid South Africa Airways 'at all & any cost' !”
markcE6070WI, 4 Dec 2018 | Read review
“Take better Lufthansa. Be one hour before boarding at the Gate.”
697ulrichw, 3 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

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