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SilkAir


1,417 reviews
Headquarters: 101 Thomson Road #10-03 United Square, Singapore, Singapore 307591 Singapore 011 65 6223 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,417 Reviews from our TripAdvisor Community

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1,417 reviews from our community

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Showing 1,141: English reviews
Singapore, Singapore
Level 4 Contributor
22 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

I don’t know if it was the hour of travel and I was in a grumpy mood but I really didn’t enjoy this flight. Food was bad, seats uncomfortable and in true Silk/SQ style the cabin wasn’t cleaned properly. Not many options unfortunately on that route.

International Economy Singapore - Cairns
Helpful?
Thank Tian_Brian
1 review
Reviewed 2 days ago
NEW
via mobile

My flight number sq5451.had a journey on 18 november .the male cabin crew member behavior was not satisfied .this was my 8th trip .I really felt very bad,didn't even get a cup of water when I asked 2 time .

Southeast Asia Economy Visakhapatnam - Singapore
Helpful?
Thank NorthStar26826731053
Prestatyn, United Kingdom
Level 6 Contributor
101 reviews
57 helpful votes
Reviewed 3 days ago
NEW
via mobile

We had a nice and easy flight from Singapore to KL with Silk Air. The plane was new and clean, staff polite and helpful. Despite the short 40mins duration flight we were offered cold drinks. Overall it was a pleasant experience.

Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank MimiOvary
Makati, Philippines
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

We took an evening flight to Kathmandu from Changi in October. The flight was bumpy so service started a bit late. I guess a lot of people wanted the chicken, so some of us at the back were left with the vegetarian meal, which initially disappointed us. Fortunately, the veg meal was pretty good. There was in-flight wifi that we...

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Asia Economy Singapore - Kathmandu

Helpful?
Thank cobyclavano
Hyderabad, India
Level 5 Contributor
56 reviews
27 helpful votes
Reviewed 5 days ago
NEW

The airlines of the west must learn from the special quality of service and care that the airlines such as silk air give. Part of the Singapore Airlines group they fit well into the excellence calibre of group. Right from the courtesy of the office staff, to the ground staff at airport in Hyderabad (Kiran Andrews, manager) to check=in counter...

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Southeast Asia Economy Hyderabad - Singapore

Helpful?
Thank 492betty
Newcastle-under-Lyme, United Kingdom
Level 6 Contributor
736 reviews
338 helpful votes
Reviewed 5 days ago
NEW

Nice clean plane with very friendly and efficient staff. Only a short flight of one and a half hours , but service was very good and the seats comfortable. The return trip Phuket to Singapore was also very good. Our first experience of Silk Air and we were happy with everything.

Southeast Asia Economy Singapore - Phuket
Helpful?
Thank Michael T
Cairns, Australia
Level 5 Contributor
58 reviews
45 helpful votes
Reviewed 5 days ago
NEW

If there was another airline offering the same degree of convenience for travel between Cairns and Singapore, then I would fly on that airline - and NOT SilkAir. The seats are still disastrously uncomfortable after 3 or 4 hours; the food is still almost inedible; and the pilots could still benefit from landing lessons (preferably delivered by pilots from Lao...

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International Economy Cairns - Singapore

Helpful?
Thank Ian G
Zurich, Switzerland
Level 6 Contributor
587 reviews
345 helpful votes
Reviewed 5 days ago
NEW

Lounge in Singapore was very crowded, food choice was ok but quality not great. Very weak internet connection. Boarding was efficient. Very old and dated aircraft with old recliner seats, for almost 5 hours flight not great. Service was not convincing, very slow but friendly. Food ok but not really good. I would choose them only if no better option...

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Asia Business Class Singapore - Male

Helpful?
Thank TandTSwitzerland
Darwin, Australia
Level 5 Contributor
48 reviews
7 helpful votes
Reviewed 6 days ago
NEW

Very nice service all round. Food was good, timing was good, hostess and stewards very good, seats comfortable.

International Economy Darwin - Singapore
Helpful?
Thank SurelyC
Esbjerg, Denmark
Level 3 Contributor
8 reviews
6 helpful votes
Reviewed 1 week ago
NEW
via mobile

Everytime me and my wife fly Silk air there is a problem whether it is with the poor quality of food, the rude flight attendants, or compete lack of responsibility of ones luggage. This time they went too far my bag was delayed by 30+ hours we had no clothes or anything only offered 300 RM to get shorts, shirt,...

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Southeast Asia Economy Singapore - Kota Kinabalu

Helpful?
Thank MadeinDenmark81
See travel tips for airlines
“Food quality is v. good: tasty, light and not extra spicy or salty.”
492betty, 16 Nov 2018 | Read review
“Leave your pillows at home. Carried mine all the way to Japan and back and did not use”
SurelyC, 15 Nov 2018 | Read review
“Download the Silkair app before you fly and charge up as there is no power oulets”
Ivebeenobalitoo, 14 Nov 2018 | Read review
“Always ask for the airline toy for the kids - sometimes they do not come automatically, but the crew is happy to surprise the kids.”
jayden11112011, 9 Nov 2018 | Read review
“Choose another airline”
allan834, 8 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About SilkAir
Singapore-based SilkAir (MI) is a wholly owned subsidiary of Singapore Airlines (SQ), operating as a full-service regional airline. Founded in 1975 as Tradewinds Charters, the airline operates from a hub at Singapore Changi Airport (SIN). It flies to more than 50 destinations across Asia Pacific, including points in Australia. SilkAir also has codeshare agreements with Bangkok Airways, Garuda Indonesia, Malaysia Airlines, Shenzhen Airlines, Virgin Australia and Vistara, as well as its parent company Singapore Airlines. The airline's fleet of 31 planes features both Business Class and Economy Class cabins.

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