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Jetstar Airways - Australia & New Zealand

13,709 reviews
Headquarters: PO Box 4713, Melbourne, Victoria Australia 03001
Overview
3.013,709 reviews
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About Jetstar Airways - Australia & New Zealand
Headquarters: PO Box 4713, Melbourne, Victoria Australia 03001

Airline Summary

A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.
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13709Reviews
1145Photos
100Tips

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Mathew G wrote a review 6 Apr
Sydney, Australia2 contributions
Sydney - Adelaide
Domestic
Please don't rely on Jetstar for business travel. The amount of late cancellations is beyond ridiculous. It's a 50/50 whether you'll get where you are going.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Elie J wrote a review 6 Apr
1 contribution
Cairns - Brisbane
Domestic
Never recommending that airline to anyone, worst airline experience, rude and arrogant staff at Cairns airport for some overweight luggage, we tried to redistribute the weight among the 5 of us then they refused to weigh us again and demanded that we pay $75 or we won’t be
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shannon H wrote a review 6 Apr
2 contributions
Melbourne - Sydney
Domestic
Honestly one of the worst experiences I’ve had with an airline, I’ve flown with many budget airlines and I think Jetstar is genuinely the worst, their customer service is trash when I was trying to explain that I had a technical error for my return flight back to Melbourne from
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maps27242387791 wrote a review 5 Apr
Isle of Man, United Kingdom1 contribution
Perth - Brisbane
Domestic
They changed the gates twice, delayed the flight by an hour and a half, downgraded the aircraft to a smaller one. We were then told that the replacement aircraft did not have a row 30 so we could not fly!!? Our flight should have been departing at 23:10 but eventually departed
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kate F wrote a review 5 Apr
Hamilton, New Zealand3 contributions
Auckland - Coolangatta
Trans-Tasman
We had a pretty rude stewardess on our flight. No greetings, treating us as if we owed them something. Other than the chief steward, nobody was bothered.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jet air plane approach Wellington airport
1 Helpful vote
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123456
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Aditya wrote a tip 15 Apr
"Jetstar should not be your option. "
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Farai M wrote a tip 15 Apr
"I advice customers not to book Jetstar flights, they suck big time "
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Nallib T wrote a tip 13 Apr
"Avoid this airline if you are tall"
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Betty G wrote a tip 11 Apr
"DO NOT USE THIS AIRLINE!!!"
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raymondtop wrote a tip 11 Apr
"Pay attention to the carryon luggage. They are completely different to normal global airlines and I have travelled extensively globally. "
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Tue, 30/4
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