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Jetstar Airways - Australia & New Zealand

13,621 reviews
Headquarters: PO Box 4713, Melbourne, Victoria Australia 03001
Overview
3.013,621 reviews
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About Jetstar Airways - Australia & New Zealand
Headquarters: PO Box 4713, Melbourne, Victoria Australia 03001

Airline Summary

A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.
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13621Reviews
1141Photos
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Tour08404503458 wrote a review Yesterday
1 contribution
Wellington - Auckland
Domestic
I was running late, except with 20 minutes before departure and i was denied boarding, yet not before i was further delayed having to remove my shoes and coat, only to be told i was denied immediately after like im some clown made to dance for them.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Isaac S wrote a review 25 Feb
1 contribution
Tokyo - Cairns
International
Jetstar are basically adopting the paywall method for receiving service from them. Pay $15 to access movies, pay for all food and drink on the flight otherwise all you get is water. Pay for a little free pillow and blanket. Mind you I flew from BNE - NAR with qantas and got all that for free included in my fare. Ridiculous I hope Jetstar goes broke, I will never fly again and will recommend friends and family to never fly again either. Disgusting.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zuzanna K wrote a review 25 Feb
1 contribution
Auckland - Sydney
Trans-Tasman
Two flights with them so far and both delayed. I never had too bad experiences with cheap airlines, but this one seems to be an exception. The second delay was 1 hour long and caused by 'crewing requirements'. What is that even supposed to mean? Don't they have extra staff that they can call? I can understand delays caused by unforseen circumstances, the weather etc, but in this case it just seems to be poor management.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Duc L wrote a review 24 Feb
1 contribution
Sydney - Melbourne
Domestic
I have never seen such a terrible airline. Terrible customer service, incredibly delayed flights, and more bad things.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Journey32802783222 wrote a review 23 Feb
1 contribution
Sydney - Melbourne
Domestic
Cancellations, delays and rude service at service desk. Its always important to be kind to airport staff and while we remsined polite the staff at the dest were cold and unhelpful. We were lucky we didn't have to be anywhere urgently, however we're stuffed around all day with no care for kindness to customers.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zuzanna K wrote a tip 25 Feb
"Travel with them only if you want to save money and you don't mind waiting"
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Laura wrote a tip 23 Feb
"Do not book with Jetstar- an appaling airline"
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Amir Y wrote a tip 20 Feb
"DO NOT TRAVEL WITH JETSTAR IF YOU VALUE YOUR MONEY"
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Navigate29727827483 wrote a tip 19 Feb
"Stay well away. Pay the money and go for a better airline "
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Odyssey00877618020 wrote a tip 19 Feb
"SIMPLE…. DO NOT FLY WITH JET STAR "
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Mon, 11/3
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