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Jetstar Airways - Australia & New Zealand


7,446 reviews
Headquarters: PO Box 4713, Melbourne, Victoria 03001 Australia 011 61 3 9645 5999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,446 Reviews from our TripAdvisor Community

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7,446 reviews from our community

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Showing 7,104: English reviews
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

I will NEVER fly with Jetstar ever again. Business class was fine and have no complaints from Sydney even though it was over 30 minutes before departure but travelling back from Bali was over 2 hours before we all decided to find a Jetstar representative. We travelled business class to enjoy the flight but we had to line up for...

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International Business Class Denpasar - Sydney

Helpful?
Thank Lee S
Pottsville, Australia
Level 4 Contributor
36 reviews
9 helpful votes
Reviewed today
NEW

Had the exit aisle which was great. Plenty of room, flight was on time and staff were very helpful, especially at the Bali end.

International Economy Denpasar - Brisbane
Helpful?
Thank Rex B
Pottsville, Australia
Level 4 Contributor
36 reviews
9 helpful votes
Reviewed today
NEW

We were offered a business class upgrade and loved it. Would not pay the full price but was great for a treat. Only bug bear was the guy in front of us reclined his seat and made it near impossible to get out.

International Business Class Brisbane - Denpasar
Helpful?
Thank Rex B
Singapore, Singapore
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed today
NEW
via mobile

I wouldn't complain much for the flight itself but the on ground services is the worst ever they are helpless esp when you buy tickets from traveloka app 😑. Bought pair of return tickets with the return tckts 35kg each but made a mistake through traveloka app and realized I made a mistake so last minute I have to buy...

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Southeast Asia Economy Ho Chi Minh City - Singapore

Helpful?
Thank Marlens M
1 review
Reviewed yesterday
NEW

ABSOLUTELY DISGUSTED!!!!! I hate this airline, there was a mistake made (by no fault of my own) on my online booking, I called to rectify the issue and was told it would cost me to change the date $150 ! On top of that when calling the 131538 customer complaints number I received an added $30 on my phone bill...

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Domestic Economy Brisbane - Townsville

Helpful?
Thank Emski S
Pottsville, Australia
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed yesterday
NEW

The seats were the most uncomfortable that I've had the misfortune to endure. We were offered purportedly pre-paid meals on both flights. Alas they were chicken and sweet chilli sauce which neither if us wanted. I'd never order sweet chilli sauce with anything. A bit bemused by that. However the staff were good, it's a real pity about the worn...

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Trans-Tasman Economy Coolangatta - Queenstown

Helpful?
Thank alwatterson
Level 5 Contributor
73 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

The flight from HCMC to Melbourne was to leave at 10.35pm. An email and text message was sent during the day about a one hour delay which was good. The only issue I had was that we were waiting to board our flight which was to leave st 11.30 and we were still in waiting area without any idea of...

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International Economy Melbourne - Ho Chi Minh City

Helpful?
Thank Joe L
Wellington, New Zealand
Level 6 Contributor
1,325 reviews
288 helpful votes
Reviewed yesterday
NEW

Unfortunately it was part of a code share and not my choice. In all we took 18 flights on this trip and it was only on the final flight with Jetstar that we had an issue with my camera bag being over weight. Every other airline had okayed it but JetStar refused to let me on with it so my...

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Domestic Economy Auckland - Wellington

Helpful?
Thank D P
Sydney
Level 6 Contributor
284 reviews
126 helpful votes
Reviewed yesterday
NEW

We fly all around Australia and even flew to Hawaii with Jetstar. If it's a longer flight, (and we are tall), we upgrade to more space seats, emergency or first row by paying extra. At least there is an option! And service i find to be quite good, jetstar staff are quite lovely. There isn't any entertainment. On longer flights...

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Domestic Economy Sydney - Cairns

Helpful?
Thank Natalya Z
2 reviews
Reviewed yesterday
NEW

Terrible service and disgustingly dirty plane, will not fly jetstar ever again! There was rubbish in the chair pocket (dirty tissues) and the seats were cracked and dirty. The whole experience was awful.

Domestic Economy Cairns - Brisbane
Helpful?
Thank Cindy U
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About Jetstar Airways - Australia & New Zealand
A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.

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