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Jetstar Airways - Australia & New Zealand


9,105 reviews
Headquarters: PO Box 4713, Melbourne, Victoria 03001 Australia 011 61 3 9645 5999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,105 Reviews from our TripAdvisor Community

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9,105 reviews from our community

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Showing 8,704: English reviews
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Bought Jetstar Sydney to Melbourne my flight was cancelled hours before takeoff. Only option was picking another flight very late at night, as I had to be in Melbourne the next morning. Was no longer allowed to do online check in on the new flight and told to come to the airport 2 hours early for a domestic flight (ridiculous)....

Date of travel: January 2019
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Domestic Economy Sydney - Melbourne

Helpful?
Thank Sydnian
Newcastle, Australia
Level 4 Contributor
29 reviews
10 helpful votes
Reviewed yesterday
NEW

Fascinating trip over a very dry inland Australia. Prompt comfortable trip, efficient and friendly staff at boarding and destination points., and on plane. I accidentally left hand luggage on board at destination Uluru, which was promptly returned to me intact, for which I was very grateful, as it contained wallet, money, credit cards, license. Big thankyou you to staff. Suggestion...

Date of travel: January 2019
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Domestic Economy Sydney - Uluru-Kata Tjuta National Park

Helpful?
Thank Susan M
Sydney, Australia
Level 6 Contributor
80 reviews
16 helpful votes
Reviewed yesterday
NEW

Other than being a bit late (although advised of course), it was a very comfortable flight back to Sydney. Unfortunately there was an electrical storm when we arrived on Saturday 5 January, and there was a substantial delay getting our bags from carousel. Not Jetstars fault though!!

Date of travel: January 2019
International Economy Honolulu - Sydney
Helpful?
Thank christinelP60EJ
Montreal, Canada
Level 5 Contributor
91 reviews
50 helpful votes
Reviewed yesterday
NEW

We recently took this direct flight to Perth from Cairns instead of taking the longer alternative route with Qantas which has a stopover in Alice Springs.The good news is that we got there safely and slightly ahead of the 5 hour scheduled duration. The bad news is that the cabin crew were by and large ineffective ,unpleasant and mostly interested...

Date of travel: January 2019
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Domestic Economy Cairns - Perth

Helpful?
1 Thank Brisoso
Melbourne
Level 4 Contributor
42 reviews
15 helpful votes
Reviewed yesterday
NEW

Flight was good, and service very efficient and cordial. But we had to shell out an extra $90AUD on board for needed food and drink (10 hours) including $20 for a blanket cos the cabin was cold. Didn't bother with poor movie choices. The menu needs a good bit more love, please.

Date of travel: January 2019
International Economy Sydney - Honolulu
Helpful?
Thank Aus49
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

On our way to Bali Jetstar staff we pleasant enough. On the way back the customer service manger was really looked down her nose at economy. A simple question was met with seriously judgemental looks. The rest of the staff were pleasant enough just seemed stressed. I understand it’s a budget line and only to expect the basics but a...

Date of travel: January 2019
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International Economy Denpasar - Brisbane

Helpful?
1 Thank Gingeryellow
melbourne
Level 5 Contributor
97 reviews
31 helpful votes
Reviewed 2 days ago
NEW

I have flown Jetstar several times both domestic and international ,happy with service they provide which made my flight comfortable staff very friendly

Date of travel: January 2019
Domestic Economy Melbourne - Honolulu
Helpful?
Thank freakymonkey
Melbourne, Australia
Level 4 Contributor
35 reviews
24 helpful votes
Reviewed 2 days ago
NEW

My wife went online to upgrade our seats as my son & I are both 189cm. She paid $26 extra each seat 💺 and this is where Jetstar con you with clever descriptive spin. The seats we got were called “up front seats” but offered absolutely no more leg room. I had a woman laying in my lap and was...

Date of travel: January 2019
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International Economy Melbourne - Denpasar

Helpful?
1 Thank Brett C
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I have flown jetstar international a few times. I have heard several bad reviews however I have no complaints with Jetstar. They have low prices and I have never been delayed or had any issues. I will fly jetstar again.

Date of travel: September 2018
International Economy Sydney - Denpasar
Helpful?
Thank shell228
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Jetstar? Should be Onestar! This is a very basic airline. The levels of service are in-line with the price. Had our flight suddenly changed/canceled by the airline reducing our holiday time away by two days. When we requested to extend our return by two days to compensate, we were quoted additional $100's. We've had much better experiences with Cathay Pacific,...

Date of travel: January 2019
More 
International Economy Sydney - Osaka

Helpful?
1 Thank Robwatson77
See travel tips for airlines
“Check in later rather than earlier, your bags will come off first!!”
christinelP60EJ, 21 Jan 2019 | Read review
“To have the best flight with this airline I suggest you choose another airline”
BrettC680, 20 Jan 2019 | Read review
“It is a budget airline, so don’t expect luxury.”
898narellec, 20 Jan 2019 | Read review
“Try and fit airbus bit more room than boeing”
peterdV3835FN, 20 Jan 2019 | Read review
“If they offer you a business class upgrade on an overnight flight take it.”
Fredbloggs2014, 20 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Airways - Australia & New Zealand
A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.

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