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Jetstar Airways - Australia & New Zealand

13,765 reviews
Headquarters: PO Box 4713, Melbourne, Victoria Australia 03001
Overview
3.013,765 reviews
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About Jetstar Airways - Australia & New Zealand
Headquarters: PO Box 4713, Melbourne, Victoria Australia 03001

Airline Summary

A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.
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13765Reviews
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JessicaSouthCoast wrote a review 21 May
Eurobodalla, Australia27 contributions9 helpful votes
Brisbane - Canberra
Domestic
I flew with Jetstar recently. Firstly we all sat around waiting to board but couldn’t board for quite a while as some training was being done? Strange time to be doing training. It was confusing for everyone as the sign kept saying boarding closed which lead to worry that we’d somehow missed our flight. Then we finally went to board (I had my 1.5yr old with me and had my carry on weighed. My bag was 7kg however they added on my handbag which had my phone, wallet, Nappies and wipes in it and it was over the limit. I was then slugged a $75 fee. I’m really disappointed in this. I wasn’t carrying excessive luggage, simply a few sets of clothes for my baby and myself, his sleep sack, Nappies, wipes and a few baby toys. Most airlines allow extra luggage when carrying an infant however the staff informed me that the extra luggage was only for carrying a car seat, pram etc. in today’s cost of living crisis it was another unneeded expense slugged at me for looking after my child. There was next to no leg room on the flight and when the person in front reclined their seat it made for an even tighter fit especially with a child on my lap as well. Overall very unimpressed with the service and would not recommend.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael M wrote a review 21 May
Penrith, Australia623 contributions229 helpful votes
Honolulu - Sydney
International
We flew home from Honolulu in business class on Jetstar's JQ4 recently. Although not as feature-packed as some other airlines, Jetstar's B787 Dreamliner is always a nice way to return home. The flight takes off shortly after 8:00am, and with the change in timezones we touch down in Sydney before 3:00pm. This aircraft is comparatively new, it's comfortable, the food offering is good, and the crew have always been excellent.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brendan H wrote a review 20 May
1 contribution
Melbourne - Launceston
Domestic
Our family flew from Melbourne to Launceston with Jetstar on 6 May 2024. We were travelling with an adult daughter with an intellectual disability who also suffers with fear of heights, noise sensitivity & severe anxiety. We arranged special assistance with the airline before our flight and purchased a Hidden Disabilities sunflower lanyard (hdsunflower.com/au) and we couldn't have been happier with our experience. From check-in and security staff, customer service staff at the Gates thru to our air stewards, everyone was extremely kind and helpful. We were given priority boarding, special thanks to Josh (Cabin Manager) for making our daughter feel welcome and checking in with us during and after the flight. We only have positive things to say about our experience.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tiffany T wrote a review 20 May
Chartres, France2 contributions
Fort Frances - Denpasar
International
STEALER! A lot of people miss their flight because they are confused about the time when it's midnight. Espacially because when you book you got a notification on your calendar who let you think your flight is at midnight the day after!!! The company is also responsible and have to give the best service they can but they do nothing to fix this problem and offer no compensation compare to other one who do it! They make so much money on our back and it's not possible to write a claim or a complain to the team!! You have to speak to a robot but you can't talk about what you want! The right of expression do you know? No one could tell me how much it was to call! And the person on the phone was like a robot too! She was saying the same things like a parrot and do not lisen and judge. They are probably happy to steal money to people like this and you can't even complain. I would like to rate less than 1.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alen U wrote a review 19 May
1 contribution
Melbourne - Denpasar
International
Booked my 2 year olds child's seat 30 numbers behind both parents!!!!! What a criminal organisation. I checked in a day before and noticed all 3 seats are separate. After calling them was told cant change them and have to risk it and go to airport and maybe they will help us there???? Seriously? Wouldn't even put me through staff on ground to help
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Only flight both ways saying delayed was mine.
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Jet air plane approach Wellington airport
1 Helpful vote
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An early departure on Jetstar from Sydney to Melbourne.
7 Helpful votes1 Repost
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JessicaSouthCoast wrote a tip 21 May
"Choose another airline "
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Brendan H wrote a tip 20 May
"Make arrangements well before your flight if you have extra needs, treat staff with patience & respect & you'll be treated the same."
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Kareem jodeh wrote a tip 18 May
"Ensure you do not have to deal with anything other than the flight. If you have to contact them before or after, good luck."
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Barry Y wrote a tip 16 May
"Basically until Jetstar sort there boarding times, if same price can be found with different airline, give Jetstar a miss."
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Global48443330712 wrote a tip 15 May
"Book elsewhere "
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