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Jetstar Airways - Australia & New Zealand


5,316 Reviews
Headquarters: PO Box 4713, Melbourne, Victoria 03001 Australia +613-9645-5999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,316 Reviews from our TripAdvisor Community

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5,316 reviews from our community

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Showing 5,046: English reviews
Level 3 Contributor
16 reviews
6 helpful votes
Reviewed yesterday
NEW

Provided I arrive safely and the flight takes off and lands on time that's what I pay for, the rest is dressing. I didn't take the meal package and from what I saw being delivered I was happy I didn't. Snacks I brought saw me through my 8 hour flight. I did take the Entertainment Package but compared to Quantas,Emirates,...

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International Economy Sydney - Phuket

Helpful?
Thank Noel L
Murgon, Australia
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed yesterday
NEW

Both flights to and from Launceston-Brisbane took off a little late other than that everything was well done. Polite crew, good food, about all one could expect from a budget airline. I inadvertently brought the wrong boarding pass for my wife on our return flight - the check on lass punched her details into a computer and in 15 seconds...

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Domestic Economy Brisbane - Launceston

Helpful?
Thank _joyglen3
Level 4 Contributor
20 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

JQ774 was very pleasant. Great cabin crew, excellent pilots keeping us well in it Rd) informed for the whole trip. A very short hop from a Melbourne, just over an hour. Clean plane. Excellent crew. Had same cabin crew back to Melbourne, 4 days later! Very satisfied money wise and comfort wise. Thanks Jetstar for a great flight.

Domestic Economy Melbourne - Adelaide
Helpful?
Thank Tim G
Sydney, Australia
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed yesterday
NEW

The aircraft was not well cleaned, I found bits of tissue paper on my seat and an empty bottle as well. This shows that the aircraft was not properly cleaned. I understand that this is a budget airline but I still think I deserve a clean seat free from rubbish from the customer flying before me. In addition, touch screens...

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Domestic Economy Christchurch - Auckland

Helpful?
Thank jyz20
Noosa, Australia
Level 6 Contributor
432 reviews
125 helpful votes
Reviewed yesterday
NEW

Flying with Jetstar is never a pleasure for me and has been unpleasant in the past, due in part to lack of customer services skills( and even rudeness). It is cheap, but also squashed and uncomfortable.

Domestic Economy Sydney - Marcoola
Helpful?
Thank cynthia r
Madrid, Spain
Level 4 Contributor
29 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

more interested in weighing your cabin baggage, than finding a replacement crew. $8 refreshment voucher that at best can but you 2 coffees. Disgraceful airline AVOID

Domestic Business Class Brisbane - Cairns
Helpful?
Thank Alex L
Sydney
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

I secured two tickets through Jetstar’s 13th Birthday Sale. $299 with a free return. First time on a budget airline and ended up paying for entertainment, a hot meal and a snack and 15 kgs of luggage going and 30kgs returning.(1 suitcase between us). Seat was narrow and not very padded, enough leg room. It was manageable for nine hours....

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International Economy Sydney - Honolulu

Helpful?
Thank Westcliffgirl
Castlegar, Canada
Level 3 Contributor
16 reviews
6 helpful votes
Reviewed yesterday
NEW

Although the boarding process from Honolulu was a bit tense, and the gate was in the back 40, the flight was fine. We went prepared with our own sustenance, watering, and items to occupy our brain and beared down for the long flight. From SYD to HNL all was standard, no issues and we were prepared as before. These econo...

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International Economy Honolulu - Sydney

Helpful?
Thank Allisoncreek
Sunshine Coast, Australia
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW

I am not very tall but the legroom was hardly adequate and the space would have been intolerable if the passenger in front had decided to recline their seat. Most annoying is the number of crying/shouting/urinating children on this flight (presumably returning from holidays on the Sunshine Coast) and the parents making little effort to restrain them. The flight itself...

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Domestic Economy Marcoola - Melbourne

Helpful?
Thank DLJ4000
Gold Coast, Australia
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed yesterday
NEW

Absolutely nothing happened! Which is what you want on a flight, so well done Jetstar and the crew who were polite, helpful and did their best to accommodate the passengers on the flight. I am a short statured person, so I don't need a huge amount of legroom, so the closeness of the seats doesn't impact my comfort. Maybe if...

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Trans-Tasman Economy Coolangatta - Wellington

Helpful?
1 Thank KerriYarsley
See travel tips for airlines
“Go onto the Jetstar site and register for good deals to wherever you want to go.”
_joyglen3, 23 Feb 2018 | Read review
“If you have departure date flexibility, the Jetstar flights vary greatly on price. Start looking early and pounce!”
Allisoncreek, 23 Feb 2018 | Read review
“Families with small children seem to prefer the rear of the aircraft. If you want peace I suggest booking a seat near the front.”
DLJ4000, 23 Feb 2018 | Read review
“Smile and speak politely with the crew and they'll always treat you well.”
KerriYarsley, 23 Feb 2018 | Read review
“Don’t fly with them”
sailee2018, 22 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Airways - Australia & New Zealand
A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.

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