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SATA - Azores Airlines


1,154 reviews
Headquarters: Avenida Infante D Henrique 55-4, Ponta Delgada, Sao Miguel 9504-528 Portugal 011 351 707 227 282 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,154 Reviews from our TripAdvisor Community

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1,154 reviews from our community

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Showing 685: English reviews
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed today
NEW
via mobile

This is not the first time I have used this Airline the service still as good if not better over the years the crew members are amazing very professional and friendly some friends of that we travel a lot together told me that they never experienced service like Açores Airlines for the superb service that they provide we are looking...

Date of travel: February 2019
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International Economy Toronto - Funchal

Helpful?
Thank Eddy L
Ontario, Canada
Level 4 Contributor
27 reviews
11 helpful votes
Reviewed today
NEW

I have been reading reviews for months now, and was very worried about our flights from Toronto to Ponta Delgada and back. We were prepared for anything. However we have been so pleasantly Surprised. Going and coming, flights were on Time. Plane was new and clean. Staff was very friendly and helpful. Complimentary Food and drink. Their onboard App worked,...

Date of travel: February 2019
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International Economy Toronto - Ponta Delgada

Helpful?
Thank Embreeo12
1 review
Reviewed yesterday
NEW

I chose the flights and time of flying and the web site showed the price to pay; however, within 20min while completing the passport information, the price jumped $500 for 2 people. Interestingly enough if we were to fly a day earlier the fare would be $983 according to a SATA representative in the US. The airline does not have...

Date of travel: February 2019
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International Economy Boston - Ponta Delgada

Helpful?
Thank Cluj541
Altoona, Iowa
Level 6 Contributor
103 reviews
13 helpful votes
Reviewed 2 days ago
NEW

My wife and I flew Azores Airlines to Ponta Delgada from Boston. The flight was on time both coming and going. The service was friendly. Our luggage made it to the destination at the same time we did, and we were treated with respect. There was a meal on the flight coming home and the meal was good and filled...

Date of travel: February 2019
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International Economy Boston - Ponta Delgada

Helpful?
Thank PT1102
2 reviews
2 helpful votes
Reviewed 3 days ago
NEW

My wife and I used SATA to travel to the Canary Islands for a 3 week holiday from Toronto CAN . There was a brief stopover in Ponta Delgada in the Azores both directions. They were a few hundred dollars less than any other airline when I booked about 6 months in advance My only criticism (hence 4 instead of...

Date of travel: January 2019
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International Economy Toronto - Las Palmas de Gran Canaria

Helpful?
Thank Peter E
Wiarton, Canada
2 reviews
1 helpful vote
Reviewed 1 week ago

Good basic flight, meals ok, friendly, helpful staff, we have never had any issues..will use again, and have flown several times with them.

Date of travel: January 2019
International Economy Toronto - Funchal
Helpful?
Thank Adrian Ed M
Lisbon, Portugal
Level 4 Contributor
36 reviews
7 helpful votes
Reviewed 1 week ago

it´s one of the most apreciated " details " on nay flight ! to be on time ! as far as the rest is concerned it´s absolutly normal , and by that I don´t mena it in any pro or con way !

Date of travel: January 2019
Domestic Economy Lisbon - Terceira
Helpful?
Thank Luis O
Middletown, Rhode Island
Level 6 Contributor
127 reviews
24 helpful votes
Reviewed 1 week ago

This was our second trip to the Azores which used SATA and we were very satisfied with the Airline. We used SATA flights to and from 7 of the 9 Azores Island and had not complaints other then the smaller aircrafts AC was not comfortable when taxi-ing on the runway, minor. We are taking another trip to the Azores this...

Date of travel: September 2018
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International Economy Boston - Horta

Helpful?
Thank James M
St. Catharines, Canada
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Everything about this flight was top notch......we have flow SATA in the past and highly recommend it.

Date of travel: February 2019
International Economy Funchal - Toronto
Helpful?
Thank Our40
1 review
Reviewed 3 weeks ago

Like others who have posted here, our March 2018 flight was terribly delayed. It was supposed to leave at 9:55pm and eventually left at 3am. Our 1-hour layover in Ponta Delgada was 9 hours on a Sunday - not much to do. AirHelp offered to help passengers seek compensation for the delay. We requested a reprint of our boarding passes,...

Date of travel: March 2018
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International Economy Toronto - Lisbon

Helpful?
Thank Pioneer308993
See travel tips for airlines
“Do not recommend!!!”
Cluj541, 22 Feb 2019 | Read review
“When traveling by any airline it pays to be well rested and have lots of patience.”
jmedei48752016, 12 Feb 2019 | Read review
“Avoid them - and if you do travel SATA, keep your boarding pass. You will require it for compensation.”
Pioneer308993, 1 Feb 2019 | Read review
“Look up the cancellation statistics”
RAV2014, 23 Jan 2019 | Read review
“Don't fly with SATA if you can help it.”
717derrickl, 11 Jan 2019 | Read review
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About SATA - Azores Airlines
Formerly known as SATA International, Azores Airlines (S4) is a subsidiary of SATA Air Açores that is based in São Sebastião, Ponta Delgada, in the Azores, Portugal. Founded in 1990, the airline operates from a hub at João Paulo II Airport (PDL). Lisbon Portela Airport (LIS) is a focus city. SATA International flies to about 25 destinations and seven countries in Africa, Europe and North America. The carrier's fleet of nine aircraft has three Airbus A310-300, three Airbus A320-200 and one Airbus A330-200. Each plane features both Business Class and Economy Class seating.

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