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SATA - Azores Airlines


614 Reviews
Headquarters: Avenida Infante D Henrique 55-4, Ponta Delgada, Sao Miguel 9504-528 Portugal +351-707-22-72-82 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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614 Reviews from our TripAdvisor Community

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614 reviews from our community

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Showing 356: English reviews
Ottawa, Canada
Level 6 Contributor
182 reviews
81 helpful votes
Reviewed 6 days ago
NEW
via mobile

I had never heard of Sata airlines until I had booked our flight. Still did. It pay much attention to it until a couple of days before we left on our trip. I started to read reviews....I was concerned that it was going to be held together with “bubblegum and duct tape”. Yes we had entertainment - no we did...

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International Economy Toronto - Funchal

Helpful?
Thank Shelly C
DOVER
Level 6 Contributor
210 reviews
383 helpful votes
Reviewed 6 days ago
NEW

SATA - Azores Airlines were selected for our mid-holiday venue change from Ponta Delgado to Funchal, Madeira. A 2hr direct service between islands at very reasonable price. The 80 seat turbo-prop aircraft was comfortable and virtually full for the inter-island flight. Unfortunately the island of Sao Miguel experienced a whole night of torrential rain, violent thunderstorms and high winds that...

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Domestic Economy Ponta Delgada - Funchal

Helpful?
Thank Grumpy-3G
Budens, Portugal
Level 3 Contributor
9 reviews
3 helpful votes
Reviewed 1 week ago
NEW

Worst business class ever. Okay seat out to Boston. Leather seats were comfortable but not long haul, Bad service staff stayed behind curtain but were pleasant when they had to serve meal. Food dreadful. Very limited selection of drinks. Offered once. ABSOLUTELY NO ENTERTAINMENT!!! NO HOOKUPS FOR IPAD OR COMPUTER. The plane was more a short haul plane. juice and...

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International Business Class Lisbon - Boston

Helpful?
1 Thank kate e
2 reviews
1 helpful vote
Reviewed 1 week ago

Air nozzles were turned off the entire transatlantic flights and the stewardess ignored my cry for water.

International Economy Boston - Ponta Delgada
Helpful?
1 Thank Kaas P
London, Canada
Level 3 Contributor
1 review
Reviewed 1 week ago

Very delayed flight, we don't care attitude, miserable flight attendants, cramped seats, bagged lunch on one segment consisting of a dried out sandwich and warm water and non compensation for very damaged luggage due to a backlog of claims (over 4 months now.)

International Economy Toronto - Rome
Helpful?
Thank bigbearto
Ponta Delgada, Portugal
Level 5 Contributor
56 reviews
18 helpful votes
Reviewed 1 week ago

This is the Azores Local Company and offers a great quality and service for a good price. There is cheaper in other companies but for not with the same quality and service. Extra the fact you can carry 20Kg luggage + 10Kg if you are a diver!!!

Domestic Economy Lisbon - Ponta Delgada
Helpful?
Thank Bruno S
Livramento
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 1 week ago

The flight to Porto was very good, on time and they kept us informed. However on the trip back (should leave at 1 pm (2.10 hours travel) turned in to 12 hours and confusion all day. No one informed us what the problem was or when they could get us out. They gave us coupons for 2 places in the...

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Domestic Economy Ponta Delgada - Porto

Helpful?
Thank AtHome_128
lomba da maia
Level 6 Contributor
194 reviews
40 helpful votes
Reviewed 1 week ago

albeit with a small delay due to delay in connecting flight from USA the trip went smoothly and on return we made a top landing

Domestic Economy Ponta Delgada - Terceira
Helpful?
Thank dr chrys c
Canada
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed 1 week ago

Nice short flight from Toronto with good service, nice meal. Try the Azores for a new destination you won't regret it. Very reasonable cost.

International Economy Toronto - Ponta Delgada
Helpful?
Thank JMPNJP
Toronto, Canada
Level 6 Contributor
958 reviews
298 helpful votes
Reviewed 1 week ago

Flight was only 6 hours and business class was very good. Direct flight is paramount and going to the Azores, this was a perfect choice. Friendly crew and staff, decent food and great Portugese wines.

International Business Class Toronto - Ponta Delgada
Helpful?
Thank must_travel_soon_10
See travel tips for airlines
“Only in extremist!”
katee702, 8 Dec 2017 | Read review
“Stay away at all times!”
kaasp2017, 7 Dec 2017 | Read review
“Plane was not full so plenty of seats to stretch out on.”
JMPNJP, 4 Dec 2017 | Read review
“Don't expect to be entertained on the flight but sit back and relax, it's not a long flight.”
NancyC360, 1 Dec 2017 | Read review
“Bring a book or other personal entertainment.”
957nancyn, 1 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About SATA - Azores Airlines
Formerly known as SATA International, Azores Airlines (S4) is a subsidiary of SATA Air Açores that is based in São Sebastião, Ponta Delgada, in the Azores, Portugal. Founded in 1990, the airline operates from a hub at João Paulo II Airport (PDL). Lisbon Portela Airport (LIS) is a focus city. SATA International flies to about 25 destinations and seven countries in Africa, Europe and North America. The carrier's fleet of nine aircraft has three Airbus A310-300, three Airbus A320-200 and one Airbus A330-200. Each plane features both Business Class and Economy Class seating.
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